Earnhardt Hyundai - San Tan - Service Center

I had a wonderful experience with them, they know the job and helpful. Keep it up guys and helpful. Keep it up guys More

You have always been polite and thorough when dealing with us regarding our 2013 Sonata. The clientele is consistently pleasant and polite...from the first contact in the service area, to the service ad with us regarding our 2013 Sonata. The clientele is consistently pleasant and polite...from the first contact in the service area, to the service advisors. Thank you Caleb, Jason, Hannah. On 1/23/23, we brought our vehicle in for several fixes. Since we couldn't wait 3 hours, their shuttle driver (name slipped my mind) took us home in a timely manner and was very nice, friendly, attentive and caring. That is a wonderful service to offer to clients so we appreciated that. The only downfall was the inconvenience due to major remodel. So that was a bit of a disappointment, especially to my husband who enjoyed the coffee, TV, snacks usually normally offered. But no big deal. Thank you for putting up with grumpy, grouchy, impatient people who are stressed to begin with, and for dealing with them delicately. I'm rating a 4 rather than a 5 for one reason...that is when calling to make an appointment or inquire about something, I always get an answering machine and the majority of the time, no one calls back and I have to call again. Other than that, good work! Debra and Ray More

Kevin did a nice job given the bit of chaos during the remodel going on remodel going on More

I'm always quite pleased with the service; however, I had a couple of concerns this time. Although the service tech told me what they wanted to do to my vehicle, there was no explanation of associated cost a couple of concerns this time. Although the service tech told me what they wanted to do to my vehicle, there was no explanation of associated cost until the very end after the service was complete. Also, customers should be advised that the San Tan location is under renovation. Those of us waiting during service, had to do so in a trailer that was extremely cold. Had we been advised; we could have worn appropriate clothing. More

Great customer service. Kevin in the service dept. was very attentive & professional. Always a good experience. Kevin in the service dept. was very attentive & professional. Always a good experience. More

Knowledgeable and courteous in all respects. Delivered finished vehicle as promised on time. A little disappointed that a loaner vehicle was not available for an all day service appointment. Oth Delivered finished vehicle as promised on time. A little disappointed that a loaner vehicle was not available for an all day service appointment. Otherwise excellent. More

Larry Donahue and Hannah Ahlquist at Service Department took care of me on the panoramic sun roof issues I was having on my 2015 Hyundai Genesis 5.0. My car was having panoramic sun roof rails and molding took care of me on the panoramic sun roof issues I was having on my 2015 Hyundai Genesis 5.0. My car was having panoramic sun roof rails and molding problems which made awful rattle noise and not closing as it should (I had to make 3~4 attempts to shut the sun roof). Larry and Hannah did everything they could do to check with Hyundai USA Customer Relation on warranty and got the work done for me! The shuttle service was great and follow ups were awesome! Great team work from San Tan Earnhardt service team! More

It's pretty awful when the service manager doesn't know how the warranty works on their tires. I brought my car in because a tire blew out. The service guy who greeted me and his manager claimed that it how the warranty works on their tires. I brought my car in because a tire blew out. The service guy who greeted me and his manager claimed that it was driver error, that I must have hit a pot hole or something. I explained to them that was not the case and that the tire should be replaced as it was under warranty (it had about 250 miles on it). They told ME to call the manufacturer of the tire to handle the warranty and file a claim myself, and that there was nothing for them to do other than replace the tire and charge me $160. This was not the right course of action. When the tire was replaced (and I had to pay for it because they argued with me about why the tire had two massive holes in the sidewall) the manufacturer told me that the DEALER had to take the tire and submit a claim to them. It was not my job to do that. Of course by this time the tire was long gone. So I got stuck paying $160 for a tire that should have been sent back to the manufacturer, by the dealer, to process the claim. But because the service manager didn't understand that, I got stuck. I sure hope they don't think I will ever come back there and trust them to fix or service my car. The manager should be embarrassed by his unacceptable lack of knowledge about how to file a claim for tires on cars that they sell. More

BEWARE! ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had ! this place really needs improvement when it comes to Service. I had a 2023 palisade with engine overheating issue within 2 days of purchase and had to take it to this place as this dealer was the only one who was closet to where the incident happened. Till date(09/27), this service center is giving all kind of excuse to not get the vehicle repaired since I did not purchase the vehicle from them. Its been over 2 weeks and initially to get the diagnosis it took them over 72 hours and this is after repeated follow up and requesting few times by visiting them in-person. Finally, the diagnosis reveled that the radiator cooling fan is not working as it was supposed to and needed new parts. Due to parts backorder it was delayed for another week. Finally, part was delivered on 09/22 and since then, they don't want to get the vehicle fixed. Its been over 5 days as of this writing and its a nightmare to work with this service department to get repaired on a brand new vehicle with less than 150 minutes. No customer service or customer empathy. No proper communication. Will never service or purchase any vehicle at this dealership. Hyundai corporate should do something to this where they need some surveys to all who are servicing the vehicles if they really care about customers and quality of dealership. Very bad experience overall. I even discussed on an option to get the vehicle towed to different dealer for better customer service but was told this will be addressed ASAP by parts manager. Have to wait and see how this goes. More

Great service! ! Donavan was awesome! He went Above and beyond for me and even came in early to make sure I was taken care of by him! Thank you for great but expen ! Donavan was awesome! He went Above and beyond for me and even came in early to make sure I was taken care of by him! Thank you for great but expensive lol. exceptional service. More