Earnhardt Hyundai - San Tan - Service Center

In this day and age of lackluster service, the wifey and I were thrilled with San Tan Hyundai’s service department, especially Service Advisor Brandon Brundridge! Brandon was friendly, courteous and did not I were thrilled with San Tan Hyundai’s service department, especially Service Advisor Brandon Brundridge! Brandon was friendly, courteous and did not try to upsell us. Brandon took the time to show us their spacious, comfortable waiting room, and pointed out the coffeemaker, snacks and water (rather than just tell us about it). Our oil change and inspection were done in no time, at which point Brandon took us to it and even opened the door (most places just hand you the keys and point to it). Way to go San Tan and Brandon!! More

Caleb was fantastic! He was very accommodating and explained everything thoroughly, another great experience at this dealership! He was very accommodating and explained everything thoroughly, another great experience at this dealership! More

Had first service and auto butler done. Nick was great. Took info and then showed me waiting room and amenities. Estimated 3-5 hours for service. 3 1/2 hours Santa Cruz was ready. Looked sh Nick was great. Took info and then showed me waiting room and amenities. Estimated 3-5 hours for service. 3 1/2 hours Santa Cruz was ready. Looked show room perfect. So far, all my dealings with San Tan Hyundai have been 🌟🌟🌟🌟🌟. Thanks. More

I was 15 minutes early for my appointment but they got me in right away. Shannon was very friendly and efficient. The appointment was for routine oil change but they when they found it needed an alignment in right away. Shannon was very friendly and efficient. The appointment was for routine oil change but they when they found it needed an alignment they were able to do that as well. I appreciated not having to make another appointment. More

I brought in my Tucson for a maintenance visit for the first time. I was impressed with the great customer service provided by my advisor - Javier. I arrived a bit early but he got my car in for servic first time. I was impressed with the great customer service provided by my advisor - Javier. I arrived a bit early but he got my car in for servicing right away. The vehicle received the agreed upon maintenance and the quoted cost was what I was charged. Overall, I was very satisfied and will bring my Tucson here for maintenance in the future. Thank you. More

Mario was great to work with. I feel like my best interests were a genuine concern to Mario. I appreciate his professionalism. I feel like my best interests were a genuine concern to Mario. I appreciate his professionalism. More

Always courteous ! ! Gets the job done .. I’ll always get my cars and work done there!! ! Gets the job done .. I’ll always get my cars and work done there!! More

Service went above and beyond to address my concern about a tire wear. While waiting, a sales representative was very attentive and helped me evaluate and compare new car features with respect to my current a tire wear. While waiting, a sales representative was very attentive and helped me evaluate and compare new car features with respect to my current vehicle. More

The service department was very thorough in finding the problem and fixing it. It was finished the same day and the service advisor coordinated transportation to and from my home. Well done! problem and fixing it. It was finished the same day and the service advisor coordinated transportation to and from my home. Well done! More

The closest dealership from me is just over an hour away. Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling syst Earnhhardt happens to be that dealer. A check engine light popped up a day or so before I made my appointment and it looked like I had a cooling system error. The error codde was a bit vague but I knew it had something to do with that so taking it to the dealership seemed like a no brainer. I made my appointment for 7:00am and that I was waiting for the vehicle. When I get to my appointment, Mario was the tech that recieved me. I explained to him what I knew and he said he had to have a technician do diagnostic and that he wasn't sure when that would be and I would have to leave the car. I had no arrangements for a ride back and told him if I had known that I would have made plans for that. Trying to be understanding I asked if he could give me a better eta so I can determine if I want to call an Uber, have a friend drive up, or rent a loaner. He couldn't do that. He said my option was to back up and leave or leave the car with him. I told him I wasn't trying to be difficult, I just needed more information so I could make a plan going forward. He just flat out would not help and went further to say he was very busy. Keep in mind the issue wasn't the time of the repair but the time to get the diagnostic for the check engine light. I already had an error code that I tried to give to him. He wasn't having it. Realizing I wasn't going to get any help, I left. I have made a call to a service manager to see how I can actually get my issue resolved. Ideally, they step up and Mario was just having a bad morning. Update: Upon seeing my previousy negative review, A manager reached out to me to find out a bit more about what happened. We spoke for a bit about my issue and after coming to some common understandings it was decided that I bring my car back and they would get me sorted out. I really appreciated that in spite of what was a previously very vegative experience, Mario and the team there really stepped up to make things right. IN hindsite I probably shoul dhave asked for management in the first place so they could have made the call while I was there the first time but it felt like it was getting heated and I've learned it's better to walk away and collect your thoughts. I'm very greatful they were able to get me sorted out so I have changed my ratings of the dealership and Mario to reflect that satisfaction. PS: Error code was P2181 which upon further investigation is related to the Integrated Thermal Managment system. Technical Service Bulletin was issued for repair shops and service centers for this with the refrence number 23-EM-006H. A new ITM followed by an ECU update is the fix for this and is a known issue and recall from Hyundai. More