Earnhardt Hyundai - San Tan - Service Center

⭐️⭐️⭐️⭐️⭐️ – A Hard-Earned Five Stars for Service and Integrity Writing this review has taken time, because my experience with San Tan Hyundai’s service department was long, complicated, and — at firs Integrity Writing this review has taken time, because my experience with San Tan Hyundai’s service department was long, complicated, and — at first — extremely frustrating. But in the end, they earned my respect and gratitude by standing behind their work, going the extra mile, and ultimately making things right. Over the course of a year and a half, my vehicle went through two engine replacements, three transmission replacements, and various other fixes. The road to finally getting my car fully functional was anything but smooth. Initially, my concerns about the engine were not properly diagnosed, and I was left feeling frustrated, financially drained, and uncertain about whether my car would ever be safe and reliable again. So, I went elsewhere for a second opinion, and within one day, another shop correctly diagnosed the bad engine and submitted it to my warranty company. The catch? The warranty company required the new engine be installed by a Hyundai dealership. That meant going back — reluctantly — to San Tan Hyundai. And that’s when things began to turn around. I requested a meeting with the service director, Larry, and came in with my documentation and concerns. He listened, validated my frustration, and moved fast to get the new engine approved and installed. That level of accountability and care made all the difference. It was the first real turning point in this entire ordeal, and it was the moment I felt like someone in a position of leadership in corporate America was putting their customers before profit. But it didn’t end there. When the replacement engine started overheating and throwing codes, San Tan Hyundai stood by the work and replaced the engine again. And when the 1st transmission they had installed less than a year earlier began slipping and failing, they diagnosed the issue for free, provided a loaner vehicle, and once again replaced it with a 2nd transmission at no cost to me. A week later the 2nd transmission failed. This time, a very impactful part of this experience was meeting the same mechanic who had worked on my car throughout the year. He not only put in additional time trying to get it right, but he also rode with me, confirmed the issues, and explained the quirks of this particular model. His honesty, dedication, and professionalism were a huge reason my car is finally running the way it should. After a long road — over 60 days in service, thousands of dollars in repairs, and countless return visits — I can finally say the car is working as it should, and that San Tan Hyundai stood by their work when it mattered most. If you're dealing with something complicated, I strongly recommend working directly with their service director and asking questions — because this team proved to me that they truly care. More

Mario Macias is a great service advisor. I have come to him on several occasions and he never ceases to provide exceptional service. Earnhardt is fortunate to have him on board. I have come to him on several occasions and he never ceases to provide exceptional service. Earnhardt is fortunate to have him on board. More

In this day and age of lackluster service, the wifey and I were thrilled with San Tan Hyundai’s service department, especially Service Advisor Brandon Brundridge! Brandon was friendly, courteous and did not I were thrilled with San Tan Hyundai’s service department, especially Service Advisor Brandon Brundridge! Brandon was friendly, courteous and did not try to upsell us. Brandon took the time to show us their spacious, comfortable waiting room, and pointed out the coffeemaker, snacks and water (rather than just tell us about it). Our oil change and inspection were done in no time, at which point Brandon took us to it and even opened the door (most places just hand you the keys and point to it). Way to go San Tan and Brandon!! More

Caleb was fantastic! He was very accommodating and explained everything thoroughly, another great experience at this dealership! He was very accommodating and explained everything thoroughly, another great experience at this dealership! More

Had first service and auto butler done. Nick was great. Took info and then showed me waiting room and amenities. Estimated 3-5 hours for service. 3 1/2 hours Santa Cruz was ready. Looked sh Nick was great. Took info and then showed me waiting room and amenities. Estimated 3-5 hours for service. 3 1/2 hours Santa Cruz was ready. Looked show room perfect. So far, all my dealings with San Tan Hyundai have been 🌟🌟🌟🌟🌟. Thanks. More

I was 15 minutes early for my appointment but they got me in right away. Shannon was very friendly and efficient. The appointment was for routine oil change but they when they found it needed an alignment in right away. Shannon was very friendly and efficient. The appointment was for routine oil change but they when they found it needed an alignment they were able to do that as well. I appreciated not having to make another appointment. More

I brought in my Tucson for a maintenance visit for the first time. I was impressed with the great customer service provided by my advisor - Javier. I arrived a bit early but he got my car in for servic first time. I was impressed with the great customer service provided by my advisor - Javier. I arrived a bit early but he got my car in for servicing right away. The vehicle received the agreed upon maintenance and the quoted cost was what I was charged. Overall, I was very satisfied and will bring my Tucson here for maintenance in the future. Thank you. More

Mario was great to work with. I feel like my best interests were a genuine concern to Mario. I appreciate his professionalism. I feel like my best interests were a genuine concern to Mario. I appreciate his professionalism. More

Always courteous ! ! Gets the job done .. I’ll always get my cars and work done there!! ! Gets the job done .. I’ll always get my cars and work done there!! More

Service went above and beyond to address my concern about a tire wear. While waiting, a sales representative was very attentive and helped me evaluate and compare new car features with respect to my current a tire wear. While waiting, a sales representative was very attentive and helped me evaluate and compare new car features with respect to my current vehicle. More