Earnhardt Hyundai North Scottsdale - Service Center

This dealership has ZERO interest in customer service. Over the past 2.5 years, I purchased 3 new vehicles from Earnhardt Hyundai in Avondale, the most recent, a Palisade, Calligraphy. There was an issue Over the past 2.5 years, I purchased 3 new vehicles from Earnhardt Hyundai in Avondale, the most recent, a Palisade, Calligraphy. There was an issue with the paint. I called Earnhardt Hyundai, Scottsdale to see whether I could bring my 3-week-old SUV so the issue could be corrected, since I live much closer to their dealership than I do the Avondale location. Even though I have my vehicles serviced at the Scottsdale location, the only thing they did was brush me off, tell me to take it back to Avondale, and hung up the phone. How considerate of you people at Earnhardt Hyundai, Scottsdale. I will NEVER purchase a vehicle from your location under any circumstances, and I will discourage anyone I know from doing so. Anyway, the issue was corrected at the Avondale location, 45 minutes away. More

Excellent job on oil change and a recall repair. Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash, Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash, More

Always such great service! ! We own multiple cars and they are amazing with customer service!! ! We own multiple cars and they are amazing with customer service!! More

Friendly. Always on time and no upsell ever. Clean place with good coffee and snacks Always on time and no upsell ever. Clean place with good coffee and snacks More

Earnhardt North Scottsdale is a well organized dealership to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for r to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for regular maintenance. I have purchased 4 cars now from this dealership since 2013 and do highly recommend when asked how I like my car and dealership for service. More

For over a decade, this dealership and its service department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top! More

Stopped in to the service bay because all four of my tires were suddenly low.. service advisor said he would add air right away. This was great service and a service attitude that showed through by my tires were suddenly low.. service advisor said he would add air right away. This was great service and a service attitude that showed through by my service advisor. While there, I asked about an oil change… yes, they could do that too. Out the door in about an hour. Great! More

I purchased a new 2023 Palisade just 3 weeks a go because of error message I needed to make appointment I was told first appointment available is 5 weeks from today 11/29/2022 and takes about 10 day to diagn of error message I needed to make appointment I was told first appointment available is 5 weeks from today 11/29/2022 and takes about 10 day to diagnose what is the issue. I don't get a loaner car and they keep my SUV for about 2 weeks. this is the worst customer service in the car industry. More

I have been using Norm for years and I always get served promptly and with professionalism. He always keeps me informed. He is my go to guy. promptly and with professionalism. He always keeps me informed. He is my go to guy. More

Dealer Service not Good. Bought 2020 Genesis GV80 From Earnhardt North Scottsdale new in 2020. They do not honor the representation that they will provide a car for regular Bought 2020 Genesis GV80 From Earnhardt North Scottsdale new in 2020. They do not honor the representation that they will provide a car for regular service. This is the second time it happened when i scheduled regular service well in advance. The first time was during covid so i will cut them some slack. But it just happened again. I scheduled normal service online 3 weeks in advance. I arrived and --- no loaner. No rentals available either. They said oh, you should have separately scheduled a car. Thanks for telling me when i arrived at the dealer for the appointment. One star for the service and less than one for telling me it is my problem. More