Earnhardt Hyundai North Scottsdale - Service Center

Stay far, far away from Earnhardt Hyundai Service. I made an appointment to take my car in on 08/25/2025 to replace the Passenger Rear Tire due to a puncture near the sidewall of the tire. Replacing I made an appointment to take my car in on 08/25/2025 to replace the Passenger Rear Tire due to a puncture near the sidewall of the tire. Replacing that tire took nearly 2 hours and when I went to the car with the Service Writer, Tony, I noticed that the punctured tire was still on the car and the new tire was put on the Driver's Side. Tony the Service Writer told me that everything was fine because the tires had been rotated. I said there was no tire rotation on the Service Order and I did not request tire rotation. After checking with Service, Tony learned that the wrong tire had been replaced and the work needed to be done over. After another hour went by, I was able to talk with the Shop Foreman, Bill, who told me that the work had been done by an Apprentice. Apparently, Earnhardt Hyundai does not think the work of an Apprentice needs to be reviewed before a vehicle is released to a customer. Bill, the Shop Foreman, told me that he reviewed the work of the Apprentice the second time around. I noticed that my chrome air valve cap was missing, even though the Shop Foreman said he reviewed the work of the Apprentice the second time around. I have no way of knowing if my Driver's Side Rear Tire that was mistakenly removed initially from my vehicle was the tire that was actually replaced on my vehicle once I discovered the mistake. It was a tire with 7,500 miles on it, so like new. I asked for help from my Sales Associate, Ibrahim, and was promptly told he has nothing to do with Service. The Service Writer, Tony, just went on and on about how bad of a day he was having with no concern for the day he had put me through. The Shop Foreman, Bill, allowed an Apprentice who had screwed up the work on my vehicle initially to work on my vehicle again and thought that was the right thing to do. For my "troubles", I was offered a free car wash, which I promptly refused. Had I not discovered that the tire with the plug near the sidewall had not been replaced, I could have been driving 70 miles per hour on the highway, gotten a blow out on the plugged tire, and caused an accident endangering the lives of others and myself. All because Earnhardt Hyundai allows Apprentices to work on customer cars without qualified supervision or review. Never again for Service or Purchase at Earnhardt Hyundai ! More

Good customer service and the work was performed in a timely manner. Also the waiting area was clean and comfortable. timely manner. Also the waiting area was clean and comfortable. More

I have had Tyler Busell as my Service Advisor since December 2023. He is an excellent communicator, friendly and knowledgeable. Many thanks for having employees like Tyler in the service department. A December 2023. He is an excellent communicator, friendly and knowledgeable. Many thanks for having employees like Tyler in the service department. Also, I had Ben Girard at my Service Advisor before Tyler. Ben also was excellent and easy to communicate with and interact. Several times I have had discussions with Bill Wood, Maintenance Foreman,, and could not say more about Bill's attention to problems and his desire to do the right thing and his emphasis on customer relations. More

Chris is extremely professional, friendly, thorough and always a pleasure to work when bringing my car in for service. always a pleasure to work when bringing my car in for service. More

Easy to schedule. Service team very good - listen, evaluate, keep their commitments (e.g., time), etc. Always a good experience. Service team very good - listen, evaluate, keep their commitments (e.g., time), etc. Always a good experience. More

I was able to schedule an oil change and tire rotation within less than a week of my call and had a great experience. I was in the waiting room for about 45 minutes and had a couple follow-up questions fo within less than a week of my call and had a great experience. I was in the waiting room for about 45 minutes and had a couple follow-up questions for my service rep. Very good experience and professional shop! More

Professional, courteous and dedicated to customer satisfaction. They solved a mechanical problem on my 2022 Elantra N quickly and competently. I would certainly recommend them to others! satisfaction. They solved a mechanical problem on my 2022 Elantra N quickly and competently. I would certainly recommend them to others! More

Car developed a problem after one week. Brought it in to the service dept on the appointed date. Was told it could take 24 to 48 hours to find the problem. To my satisfaction, they were abl Brought it in to the service dept on the appointed date. Was told it could take 24 to 48 hours to find the problem. To my satisfaction, they were able to resolve the problem the same day and picked up the car later in the afternoon. More

Tyler took care of everything I needed. Thank you so much for all of your extra effort😃 Thank you so much for all of your extra effort😃 More

Very easy and efficient. Easy to schedule apt online, greeting by service advisor immediately on arrival, comfortable waiting area, service completed before promised. Servi Easy to schedule apt online, greeting by service advisor immediately on arrival, comfortable waiting area, service completed before promised. Service advisors are knowledgeable and professional. More