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Earnhardt Ford - Service Center

Chandler, AZ

4.9
357 Reviews
Call Service Center (480) 893-0000

357 Reviews of Earnhardt Ford - Service Center

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May 23, 2024

I love Ron Q. But I have brought my 2022 Escape in twice now for an “update” on my radio. This last time they had me car for a week. Got it back and it was dirty, More

by Kristeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Earnhardt Ford responded

Kristeen, Your satisfaction is always important to us. We haven’t washed service vehicles in over three years, due to lack of staffing. We service over 600 vehicles per week and that is a lot of extra cars to wash. I have some car wash vouchers that you are welcome to. I spoke with Kyle. He did not mistake you for another customer, he just mistakenly input the information as customer pay, instead of warranty. So, he had to quickly, reprint the invoice. I am truly sorry for the inconvenience. If you want to stop by, we can reset the clock, if you haven’t already, and we will fill your tank for you. We will also take care of your next oil change for you. If you ever need assistance, you can reach me at almost any time. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 20, 2024

Customer service was excellent. The whole staff was friendly and informative thx good service is much appreciated More

by gjlopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Shuckhart. Service dept
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May 21, 2024 -

Earnhardt Ford responded

Hi gjlopez1, thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Providing friendly and informative service is our top priority, and we're glad it didn't go unnoticed. We appreciate your feedback! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 11, 2024

Joshua kept me informed and he was easy to talk to. I have a 2010 F150. I have always brought it to Earnhardt. Except for the last two years. I would rate him in the top one percent of all the people More

by dennybuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
May 13, 2024 -

Earnhardt Ford responded

Hi Denny, thank you for taking the time to share your experience with us. We're thrilled to hear that Joshua provided you with excellent service and communication. We appreciate your loyalty and hope to continue providing you with top-notch service for many more years to come. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

May 09, 2024

I had an intermittent electronic problem and they ran with it and found the problem. More

by Webergm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Earnhardt Ford responded

We're thrilled to hear about your positive experience, Webergm. Our team is dedicated to providing top-notch service, and we're so glad we delivered. Thank you for taking the time to share your feedback with us. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 08, 2024

The service is always very good. We are returning customers and appreciate their followthrough. Thank you! More

by 1tamarasue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon and Others in Service
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May 09, 2024 -

Earnhardt Ford responded

Hi Tamara, thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. It means a lot to us that you're a returning customer, and we look forward to serving you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 04, 2024

Great service by Filip and Service Crew. Fixed my issue quickly and right the first time. More

by David K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip
Report | Print
May 06, 2024 -

Earnhardt Ford responded

Hi David, thank you for sharing your positive experience with us! We're thrilled to hear that Filip and our service crew were able to quickly resolve your issue. We appreciate your feedback and hope to continue providing you with excellent service in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 01, 2024

Great staff. Service lane and the Quick lane for oil changes etc. are always helpfull and informative. More

by Mpolzer85345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
May 02, 2024 -

Earnhardt Ford responded

Hi Mpolzer85345, thank you for your kind words about our staff and service lanes! We are thrilled to hear that you found our team to be helpful and informative. We appreciate your feedback and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

April 28, 2024

Josh was great. He explained everything about my service. Pricing was fair. I would recommend to friends More

by emccabe66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
Report | Print
Apr 29, 2024 -

Earnhardt Ford responded

Hi Emccabe66, thank you for taking the time to share your experience with us. We're glad to hear that Josh provided excellent service and that you found our pricing fair. We appreciate your recommendation and hope to continue exceeding your expectations in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

April 20, 2024

I worked with Kyle in the service department. He exceeded my expectations and was upfront and transparent in his communication. More

by Srhambright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in Service
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Apr 22, 2024 -

Earnhardt Ford responded

Hi Srhambright, thank you for sharing your positive experience with Kyle in our service department. We are thrilled to hear that he exceeded your expectations and provided transparent communication. We appreciate your feedback and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

April 19, 2024

I bought the vehicle at Horne because they had the exact vehicle I wanted (great experience), had warranty work done at LHM Ford because they could get the recall done most expeditiously and I was traveling More

by Macitack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Tommy
Report | Print
Apr 23, 2024 -

Earnhardt Ford responded

Hi Macitack, thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such a positive experience with our service team at Earnhardt. We truly appreciate your recommendation and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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