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Earnhardt Ford - Service Center

Chandler, AZ

4.9
334 Reviews
Call Service Center (480) 893-0000

334 Reviews of Earnhardt Ford - Service Center

Sort by
June 16, 2024

Everyone I encountered was most courteous helpful, and professional. I highly recommend them to anyone looking for a great Ford product. More

by Dolly
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Tommy
Report | Print
Jun 17, 2024 -

Earnhardt Ford responded

Hi Dolly, thank you so much for your kind words and for recommending us! We strive to provide excellent customer service and professionalism to all of our clients. We're thrilled to hear that you had a positive experience with us. We appreciate your feedback! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 14, 2024

Pretty standard as service completed in a timely manner and Josh made sure I didn't need anything else. More

by John Morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Perez
Report | Print
Jun 17, 2024 -

Earnhardt Ford responded

Hi John, thank you for taking the time to share your experience! We're glad to hear that your service was completed to your satisfaction by Josh. If you ever have any other needs in the future, feel free to reach out. We appreciate your support! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 14, 2024

Staff has been great, it’s been a long time coming, but really like this truck. More

by Saltydg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in service
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Jun 17, 2024 -

Earnhardt Ford responded

Hi Saltydg, thank you for your positive feedback! We're glad to hear that you appreciate our staff and enjoy our truck. We strive to provide excellent service and quality products to all of our customers. We look forward to serving you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 11, 2024

My advisor, Joshua Perez, was polite and pleasant. The wait time was well within reason. As a senior citizen, I depend on Earnhardt to keep my car in safe condition. More

by jgustempe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Perez
Report | Print
Jun 12, 2024 -

Earnhardt Ford responded

Thank you for sharing your positive experience with us, jgustempe! We're glad to hear that Joshua provided excellent service and that you felt well taken care of during your visit. Your safety and satisfaction are our top priorities, and we look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 30, 2024

Excellent professionalism and customer service skills. Everybody was helpful and genuinely nice to be around. I knew that my time and vehicle were being taken care of very well and has now raised my expec More

by Connor Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizbeth Galves, Joshua Perez, Allie Shuckhart
Report | Print
May 31, 2024 -

Earnhardt Ford responded

Connor, thank you for taking the time to share your experience with us! We're thrilled to hear that Lizbeth, Joshua, and Allie provided you with exceptional service. We will make sure to pass along your kind words to them. We appreciate your support and look forward to serving you again! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

May 29, 2024

Quick, efficient, friendly staff. Facility is always clean. I am in and out within an hr most times. More

by aschipper68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
May 30, 2024 -

Earnhardt Ford responded

Hi Aschipper68! Thank you for the kind words and 5-star review. We are thrilled to hear that you had a positive experience with our staff and found our facility clean and efficient. We appreciate your feedback and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 23, 2024

They got me in on time, out on time and Allie was awesome. Good crew! More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie
Report | Print
May 24, 2024 -

Earnhardt Ford responded

Hi Matt, thank you for your kind words! We're thrilled to hear that you had a great experience with Allie and our team. Providing excellent service and timely appointments is always our top priority. We appreciate your feedback and look forward to seeing you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 23, 2024

I love Ron Q. But I have brought my 2022 Escape in twice now for an “update” on my radio. This last time they had me car for a week. Got it back and it was dirty, More

by Kristeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Earnhardt Ford responded

Kristeen, Your satisfaction is always important to us. We haven’t washed service vehicles in over three years, due to lack of staffing. We service over 600 vehicles per week and that is a lot of extra cars to wash. I have some car wash vouchers that you are welcome to. I spoke with Kyle. He did not mistake you for another customer, he just mistakenly input the information as customer pay, instead of warranty. So, he had to quickly, reprint the invoice. I am truly sorry for the inconvenience. If you want to stop by, we can reset the clock, if you haven’t already, and we will fill your tank for you. We will also take care of your next oil change for you. If you ever need assistance, you can reach me at almost any time. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 20, 2024

Customer service was excellent. The whole staff was friendly and informative thx good service is much appreciated More

by gjlopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Shuckhart. Service dept
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May 21, 2024 -

Earnhardt Ford responded

Hi gjlopez1, thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Providing friendly and informative service is our top priority, and we're glad it didn't go unnoticed. We appreciate your feedback! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 11, 2024

Joshua kept me informed and he was easy to talk to. I have a 2010 F150. I have always brought it to Earnhardt. Except for the last two years. I would rate him in the top one percent of all the people More

by dennybuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
May 13, 2024 -

Earnhardt Ford responded

Hi Denny, thank you for taking the time to share your experience with us. We're thrilled to hear that Joshua provided you with excellent service and communication. We appreciate your loyalty and hope to continue providing you with top-notch service for many more years to come. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

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