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Earnhardt Ford - Service Center

Chandler, AZ

4.9
339 Reviews
Call Service Center (480) 893-0000

339 Reviews of Earnhardt Ford - Service Center

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August 04, 2024

When I brought my car in for regular service, I told the representative, Ashley T, that my car was getting about 5 miles a gallon less after I had the battery replaced (by another firm) about a month ago. More

by TFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Tomoiaga
Report | Print
Aug 06, 2024 -

Earnhardt Ford responded

Dear TFB, I'm sorry that you feel there was a lack of communication. Our Quick Lane department is not set up for diagnostics for mechanical issues, therefore whether she told you at the beginning or the end, the answer would be the same. Changing batteries will not affect fuel economy. Change in weather will. When it gets as hot as it does here, you are blasting your A/C on high, pretty much all the time. Your vehicle is working harder to get you down the road. That will cause you to get fewer miles per gallon. If you are not having mechanical issues, paying our main line a $192.00 diagnostic fee would probably be a waste of money. The best thing to do is, a painstaking process of recording exactly how much fuel you use, and the mileage, over at least three cycles, or fill-ups. But again, if you are not getting any engine lights or messages, it is very difficult to know exactly why your mileage has changed. If you want to call me at 480-763-6268, I will help in any way I can. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

August 01, 2024

I have always appreciated the service level that Earnhardt provides, I've a loyal customer for over 36 years, and I continue to be favorable toward Earnhardt. More

by sunbakedaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Richardson
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Aug 02, 2024 -

Earnhardt Ford responded

Thank you for your continued loyalty and kind words. We truly value your longstanding relationship with us and are thrilled to hear that you have always had a positive experience with our service. We look forward to serving you for many more years to come! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

July 31, 2024

Professional. Kept in contact throughout process. Kept expectations realistic. Delivered completed repair a day early. More

by Snoopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip in service
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Aug 01, 2024 -

Earnhardt Ford responded

Thank you for the wonderful review! We are thrilled to hear that you had a positive experience with us. Keeping our clients informed and delivering exceptional service are always our top priorities. We appreciate your feedback and look forward to working with you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

July 30, 2024

Friendly, courteous, quick, Appointment was on time arival and departure, waiting room clean and pleasant More

by m.coria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Earnhardt Ford responded

Hi M, thank you for sharing your positive experience with us! We're thrilled to hear that you found our team friendly, courteous, and efficient. We're glad you enjoyed our clean and welcoming waiting room. We appreciate your feedback and hope to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 20, 2024

Very nice and did a good job explaining the service they did in detail.and the service needed if needed in the future. Thank you More

by Wellscarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie
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Jun 21, 2024 -

Earnhardt Ford responded

Thank you for the kind words! We're thrilled to hear that you had a positive experience with our service and that you found our explanations helpful. We appreciate your feedback and look forward to assisting you in the future if needed. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 16, 2024

Everyone I encountered was most courteous helpful, and professional. I highly recommend them to anyone looking for a great Ford product. More

by Dolly
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Tommy
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Jun 17, 2024 -

Earnhardt Ford responded

Hi Dolly, thank you so much for your kind words and for recommending us! We strive to provide excellent customer service and professionalism to all of our clients. We're thrilled to hear that you had a positive experience with us. We appreciate your feedback! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 14, 2024

Pretty standard as service completed in a timely manner and Josh made sure I didn't need anything else. More

by John Morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Perez
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Jun 17, 2024 -

Earnhardt Ford responded

Hi John, thank you for taking the time to share your experience! We're glad to hear that your service was completed to your satisfaction by Josh. If you ever have any other needs in the future, feel free to reach out. We appreciate your support! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 14, 2024

Staff has been great, it’s been a long time coming, but really like this truck. More

by Saltydg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in service
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Jun 17, 2024 -

Earnhardt Ford responded

Hi Saltydg, thank you for your positive feedback! We're glad to hear that you appreciate our staff and enjoy our truck. We strive to provide excellent service and quality products to all of our customers. We look forward to serving you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 11, 2024

My advisor, Joshua Perez, was polite and pleasant. The wait time was well within reason. As a senior citizen, I depend on Earnhardt to keep my car in safe condition. More

by jgustempe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Perez
Report | Print
Jun 12, 2024 -

Earnhardt Ford responded

Thank you for sharing your positive experience with us, jgustempe! We're glad to hear that Joshua provided excellent service and that you felt well taken care of during your visit. Your safety and satisfaction are our top priorities, and we look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 30, 2024

Excellent professionalism and customer service skills. Everybody was helpful and genuinely nice to be around. I knew that my time and vehicle were being taken care of very well and has now raised my expec More

by Connor Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizbeth Galves, Joshua Perez, Allie Shuckhart
Report | Print
May 31, 2024 -

Earnhardt Ford responded

Connor, thank you for taking the time to share your experience with us! We're thrilled to hear that Lizbeth, Joshua, and Allie provided you with exceptional service. We will make sure to pass along your kind words to them. We appreciate your support and look forward to serving you again! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

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