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Earnhardt Ford - Service Center

Chandler, AZ

4.9
334 Reviews
Call Service Center (480) 893-0000

334 Reviews of Earnhardt Ford - Service Center

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August 22, 2024

I would recommend my family and friends to Earnhardt. Earnhardt has helped me purchase all my vehicles. Thank you Earnhardt!!! Excellent service!!! More

by molaban4mj74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nissen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Earnhardt Ford responded

Thanks for the fantastic review! We're thrilled to hear you've had great experiences with us and appreciate your recommendations. Our team is dedicated to providing excellent service, and we look forward to helping you and your loved ones with future vehicle purchases! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

August 22, 2024

Dealership was clean, promptly greeted by no less than 3 employees. My service advisor Kyle was personable, answered all my questions with knowledge and enthusiasm More

by flhtci57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle-service
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Aug 23, 2024 -

Earnhardt Ford responded

We’re thrilled to hear you had a great experience with our team, especially with Kyle. We strive to maintain a welcoming environment and provide knowledgeable service. Your support means a lot to us! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

August 18, 2024

Very friendly and customer service focused, not just my service consultant. This is why I keep coming back to this dealership. More

by currahee1506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Aug 19, 2024 -

Earnhardt Ford responded

Thank you for sharing your positive experience with us! We're pleased to hear that our team's customer service has made a lasting impression on you. We appreciate your loyalty and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

August 16, 2024

Quick effective. Oil change was completed within 2 hrs. I just wish they still washed the cars after. More

by darealpipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Aug 19, 2024 -

Earnhardt Ford responded

Thank you for the 5-star review! We're glad to hear that your oil change was completed quickly and effectively. We appreciate your feedback about the car wash service and will definitely take that into consideration for future improvements. We hope to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

August 09, 2024

Used the quick lane for routine xxu on my F150 truck. Love this process, easy drop of, waiting room was very comfortable with coffee/TV. Josh (my technician) was prompt and very helpful, kept me up to da More

by smyers49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Perez
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Aug 12, 2024 -

Earnhardt Ford responded

Thank you for your kind words and 5-star review! We're thrilled to hear about your positive experience at our quick lane service. We're glad Josh provided excellent service and that you found our waiting room comfortable. We look forward to serving you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

August 04, 2024

When I brought my car in for regular service, I told the representative, Ashley T, that my car was getting about 5 miles a gallon less after I had the battery replaced (by another firm) about a month ago. More

by TFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Tomoiaga
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Aug 06, 2024 -

Earnhardt Ford responded

Dear TFB, I'm sorry that you feel there was a lack of communication. Our Quick Lane department is not set up for diagnostics for mechanical issues, therefore whether she told you at the beginning or the end, the answer would be the same. Changing batteries will not affect fuel economy. Change in weather will. When it gets as hot as it does here, you are blasting your A/C on high, pretty much all the time. Your vehicle is working harder to get you down the road. That will cause you to get fewer miles per gallon. If you are not having mechanical issues, paying our main line a $192.00 diagnostic fee would probably be a waste of money. The best thing to do is, a painstaking process of recording exactly how much fuel you use, and the mileage, over at least three cycles, or fill-ups. But again, if you are not getting any engine lights or messages, it is very difficult to know exactly why your mileage has changed. If you want to call me at 480-763-6268, I will help in any way I can. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

August 01, 2024

I have always appreciated the service level that Earnhardt provides, I've a loyal customer for over 36 years, and I continue to be favorable toward Earnhardt. More

by sunbakedaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Richardson
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Aug 02, 2024 -

Earnhardt Ford responded

Thank you for your continued loyalty and kind words. We truly value your longstanding relationship with us and are thrilled to hear that you have always had a positive experience with our service. We look forward to serving you for many more years to come! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

July 31, 2024

Professional. Kept in contact throughout process. Kept expectations realistic. Delivered completed repair a day early. More

by Snoopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip in service
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Aug 01, 2024 -

Earnhardt Ford responded

Thank you for the wonderful review! We are thrilled to hear that you had a positive experience with us. Keeping our clients informed and delivering exceptional service are always our top priorities. We appreciate your feedback and look forward to working with you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

July 30, 2024

Friendly, courteous, quick, Appointment was on time arival and departure, waiting room clean and pleasant More

by m.coria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Earnhardt Ford responded

Hi M, thank you for sharing your positive experience with us! We're thrilled to hear that you found our team friendly, courteous, and efficient. We're glad you enjoyed our clean and welcoming waiting room. We appreciate your feedback and hope to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

June 20, 2024

Very nice and did a good job explaining the service they did in detail.and the service needed if needed in the future. Thank you More

by Wellscarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie
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Jun 21, 2024 -

Earnhardt Ford responded

Thank you for the kind words! We're thrilled to hear that you had a positive experience with our service and that you found our explanations helpful. We appreciate your feedback and look forward to assisting you in the future if needed. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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