Earnhardt Ford - Service Center

SO MUCH BULL! Walk/Run Away from Earnhardt Ford! SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape SO MUCH BULL! WALK OR RUN AWAY FROM EARNHARDT FORD! I went to the service department with a concern about a warning that was showing up in my Escape and an issue with starting the car. I had brought the car in two weeks ago and Mel had helped me with a recall and a broken door latch situation. He also saw a crack in my window and suggested working with my insurance to replace my windshield, which we did. I was hopeful to get the same kind of service from Earnhardt Ford - the "No Bull Since 1951" place - and Mel with my current problem. NOPE! DIDN'T HAPPEN. I pulled into the service area and a nice woman approached me and I told her that I would like to speak with Mel. I briefly and a bit briskly told her my problem with the car and that I came in person to speak with someone and couldn't leave the car today. She went and tried to get Mel, but he wasn't immediately available. She came back and told me and tried her best to pass time until Mel appeared. I told Mel the issue and he suggested that we test the battery and so the nice woman did that and then printed out this slip that said that the battery needed to be replaced. I looked at Mel and said "I am aware that my warranty expired." and he interjected "Yes, 11 days ago.", but I looked at him and said "Can you help me out here?" He said "No." Ok, some of you will say...well, if your warranty was expired - he doesn't have to help you. But come on - I had just had it there. I asked him if they checked the battery when I had been there 2 weeks ago. He said yes and I asked if they had the slip saying it passed. He said "No, they only print them out if it needs to be replaced." He walked away and I stood stunned for a minute and then realized - He's really not going to help me. He really isn't going to take care in trying to keep a customer. He really didn't even offer to help me replace my battery or do any diagnostic tests and have me pay for it. He is really just walking away. So now I am encouraging you to do what Mel did - WALK AWAY FROM EARNHARDT FORD! DO NOT BUY CARS THERE! - Maybe check out the Toyota dealership down the road or drive a little further to Berge Ford or Chapman Ford or San Tan Ford. DO NOT HAVE YOUR CARS SERVICED THERE! - Go to Ron's Service and Tire Center in Tempe, AZ. Tom and his team will take care of you. They are GREAT! Or if you need to use a dealership try Berge, Chapman, or San Tan and don't even consider Earnhardt. Earnhardt, the price of a battery and the labor to replace it would have cost you so little - was it worth losing a customer over? You could have even tried to work with me to buy an extended warranty, but you didn't. Mel, you failed. More

BrEAk Job (misspelling intended) I took my truck in for service, and it was strange--we live in Washington now, but I am born and raised in the valley. I walked around the lot waitin I took my truck in for service, and it was strange--we live in Washington now, but I am born and raised in the valley. I walked around the lot waiting for my truck, and Tex himself even came out and chatted with me, and I was pleased to meet him--had watched him on tv my whole life, and I told him so. How I would love to give a good review. My desire was to have basic brake pads replaced, and the job turned into a seized caliper replacement, and lots of other costs. I wouldn't mind that, especially, GRRRR, except that each time I entered the cramped overheated waiting room I had to ask for information, and always it was difficult to get an answer. Eventually we had to leave the truck overnight, and they didn't offer to drive me home, which is typical in these cases (in the rest of the developed world.) They bumbled around, realizing I had no way to get to where I was staying, and half an hour later found a van to drive me home. I appreciate that. The woman who drove us was very nice. When I returned the next day, they had worked up a list of items they suggested I do to the truck, and at least half of the items were already done recently--by a ford dealer in Bellingham Washington! You would think they could see on the database that this truck doesn't need a 787 dollar spark plug replacement, (500 dollars in Bellingham), because IT WAS JUST DONE A MONTH AGO. Today, I just got under the truck after returning from Phoenix, and the brake lines were not even run properly, and this is a 4x4 that could have scraped the lines right off. I would avoid this place like the plague. I am so sorry, Tex, you are a decent guy but these kids running the show are fools. More

Had great sales and service experience Eric in service was v Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I re Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I received the warranty on the tires that was due. Everything else was done with professional service. Thank you tex. More

Poor Service Dept I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then gave me the worst customer service imaginable when I took it back in. They refunded the money for the upgrade but now I'm stuck with a broken radio / nav. system. More

EARNHARDT has been around many years for good reason!! My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the.corner of Rural Rd & Baseline Rd in Tempe, AZ. Our experiences with Tex's business have always been great. We continue to lease vehicles from Earnhardt & recommend their services to all. Our latest vehicle is a new 2015 Titanium ESCAPE & we thoroughly enjoy it. We may lease the EDGE next ! Any warranty work has always been done to our satisfaction! More

Never go to this dealer I am from Waco Texas and stated a 25 day road trip. I was traveling to Chandler AZ on my first day. My service engine light came on in El Paso but the I am from Waco Texas and stated a 25 day road trip. I was traveling to Chandler AZ on my first day. My service engine light came on in El Paso but the truck ran fine so I drove it to Chandler. On the way I called Earnhardt Ford service Dept and they said they could not look at it for a week. I asked what a traveler who needs service should do and the lady suggested I go to autozone. I drive a 60k King Ranch F150 and I sure as heck did not buy it from Autozone. I called Berge Ford and they fixed my truck on a Friday before I could even return to Chandler from the Pima Air & Space Museum in Tuscon. More

Terrible service Bad service-They don't honor appointments, or call to let you know what is happening with your car. I spent 4 days without my car and had to make 4 se Bad service-They don't honor appointments, or call to let you know what is happening with your car. I spent 4 days without my car and had to make 4 separate trips over the space of two weeks to get a cable replaced for my battery. I sure wouldn't trust them to fix anything significant. Never-ever-again!! I would give no stars but it won't save More

Pleasant to Work With Overall I had purchased a new 2013 Ford Fiesta from another dealer. My car came into Earnhardt to handle the latch on the door for the National Recall. I wor I had purchased a new 2013 Ford Fiesta from another dealer. My car came into Earnhardt to handle the latch on the door for the National Recall. I worked directly with Bill Faucett, Service Advisor. He was wonderful to work with and went above and beyond to assure my service experience was great. I was expecting a few weeks initially per the dealership I purchased my car from; however, my car was ready in 2 days. I was provided with a rental car via Enterprise that is internally housed at this location. Phil Biehl did everything he could to assist me and make my experience positive. I am happy I bought a new Ford because I know where I am taking my car from now on. Thank you Earnhardt Ford, Bill & Phil! More

I gave it to them working, they gave it back broken I have had several very good visits with Earnhardt Ford in Chandler, but I have also had some bad ones. The last one is the last opportunity to creat I have had several very good visits with Earnhardt Ford in Chandler, but I have also had some bad ones. The last one is the last opportunity to create an impression for me. I brought it in to replace two burned out lights (driver side brake light and left rear turn signal). No problem. They had an ECU upgrade that was scheduled, which they also did. When I got the truck back, the dash lights were all out. I thought the thumbwheel adjuster had just been turned down all the way, not thinking much about it. Then when I got home I tried to bring the lights on. That's when I noticed I didn't have ANYTHING. The LED info panel was dead, the lights for things like "A/C on" and everything else in the center panel were off. Interestingly, when I turned the car back on, the same LED Info panel was able to show my the alerts (e.g., low fuel, oil change required, etc.). I am going told that this is not their fault. It was working when I dropped it off. They are now telling me that all of a sudden there is a dead short in the wiring harness behind the dash. Hmmm... I don't care what went wrong. It "broke" while they were working on it, and I am to pay for it? I think not. More

Three Words: DON'T GET STARTED! First impression is their great but over time that feeling declines. I purchased my Pre-Owned 2007 Ford Explorer in December of 2010. I have always ta First impression is their great but over time that feeling declines. I purchased my Pre-Owned 2007 Ford Explorer in December of 2010. I have always taken my vehicle to Earnhardt Ford in Chandler, AZ. I figure what better people to bring it for maintenance and upkeep than the very dealership. However recently, I have made the decision to go elsewhere to maintenance my vehicle. And here are the reasons why: My vehicle has an ABS issue. At times when driving my truck all of a sudden I feel the whole front end shift (into what feels like a lower gear), I then place my foot on the break and I can feel a pulsating sensation under my foot and a hard metal to metal grinding noise. The ABS traction light comes on immediately. Sometimes the light stays on and other times it goes out. I have brought my truck into the dealership on numerous occasions regarding this issue. October of last year, 2013, I was told it was the Yaw sensor causing the issue. I paid my $100 deductible (under my extended warranty) to fix the issue. Not long after replacing the Yaw sensor the problem soon arouse again. I purchased new tires in March of 2013. I had a flat replaced in February of 2014. When I brought my truck in in March of this year, 2014, once this issue occurred again, I was told the ABS issue was possibly due to the tire circumference from the one new tire than that of the other three. Mind you, this is the most ridiculous thing I've ever heard as this ABS problem was happening before I purchased the new tires. I have 98,000 miles on my truck. When I reached out to Service Manager, Jim Fitz, I asked if Ford was waiting for my extended warranty to go out. Jim replied, no, that’s how he gets paid. Please explain that to me because I find that hard very hard to believe. When speaking to my Service Advisor, Suzette Beam, I asked, if my extended warranty goes out and they finally diagnose the issue, would it be covered. She no, it would not. Ok, that’s extremely frustrating. It should be since Earnhardt Ford has been working on this for a year now. This is a serious safety issue. I don’t feel comfortable trading in this truck nor selling it to anyone. It would be the wrong thing to do. The last time the problem occurred, the front end shifted so hard that I immediately looked in my rear view mirror to make sure I wasn't going to be rear-ended. Luckily, no one was behind me. It took me breaking several times for it to finally let loose and drive normal. For nearly a year now I have taken my truck to the Earnhardt Ford dealership for diagnosis with no resolution to the problem. The customer service at this location has really changed over time. I have left messages for my Service Advisor, Suzette Beam, on numerous occasions - receiving no such response in return. A while back in trying to reach her, her voice mail said she was in the office but I soon found out she had been out ill for a long period of time. Her voice mail should have been changed to say otherwise or forwarded so someone else could have assisted her customers or someone should have made it a point to check her messages while out. And when she returned she made no necessary follow-up calls. Why wouldn’t she? That’s what you call great customer service. Recently I’ve tried contacting her to receive her voice mail once again. I asked for a call back and once again, received no such follow-up. In calling the front desk I’m told she’s in. Service Manager, Jim Fitz, has made it a priority to assist when I’ve reached out to him regarding my ABS issue. The last we spoke, I told him I wanted my money back regarding the YAW sensor as that’s what I was told was causing the ABS issue and it’s not. I told him I wanted to bring my truck elsewhere to be serviced. He asked me to bring my truck in, and I did, but once again nothing was diagnosed and nothing further was said about getting my refund on something that did not fix my trucks issue. I sent him an email dated June 18, 2014, basically telling him I would no longer be servicing my truck at that location as my frustration lies in that, I find it hard to believe that Ford cannot diagnose my truck’s ABS issue and also mentioned the horrible customer service by my Service Advisor, Suzette Beam. I never received a reply from him regarding my sent email. I then felt it necessary to contact Jim Fitz’s manager and was told that person was Larry Stornjohn. Throughout my first initial conversation with him he tried interrupting me a couple times but I kept on talking, as I wasn’t finished telling him my concerns of that location. He seemed more interested in asking me what he could do than to actually listen to the problem. At that time I told him there was nothing he could do as I was not planning on taking my vehicle back to that location. He told me to contact him if there was anything he could do. I then reached out to him the following week. Receiving his voicemail, I left a message that I would like the original $100 I paid to diagnose the ABS issue on my vehicle the first time I brought it in as well as the $100 I paid to replace the Yaw sensor. After a week of hearing no reply from him I then reached out to his assistant, Deena. Larry made contact with me telling me he never received a voice mail from me. Needless to say, when speaking with Larry this morning he said after reviewing all my service paperwork, that I was not charged a diagnosis and the only thing I paid for was the $100 for the Yaw sensor and I’m not getting that money back. He mentioned they did a lot of things on my truck at no charge to me. Well what things? And if you chose to not charge me, that was your decision. That still doesn't change the fact that my ABS system is still faulty and a major safety issue. When telling him about the last diagnosis they gave me about the circumference of my tires he then said, “O, you got new tries from us?” My reply to him was, “You would have known that if you reviewed all my paperwork like you just said you did.” He then firmly flat out told me he’s not giving me back the $100. I told him I was filing a formal complaint with Ford Motor Company. His reply, “You do that.” This dealership must remember one thing – the majority of the time they get customers by word of mouth. More