Earnhardt Ford - Service Center

The Works. Great! They couldn’t fix the warning that comes on constantly because I had a lift put on the back of my car. I have to live with this problem. Great! They couldn’t fix the warning that comes on constantly because I had a lift put on the back of my car. I have to live with this problem. More

SERVICE DEPT Gena Lee always takes good care of my service needs! I have been using Earnhardt Ford service for years and wouldn't go anywhere else. Gena Lee always takes good care of my service needs! I have been using Earnhardt Ford service for years and wouldn't go anywhere else. More

Excellent Service at Earnhardt Ford I have used Earnhardt Ford for service fro my Lincoln Towncar since Tempe Lincoln closed. I have always been happy with the work they have done and in I have used Earnhardt Ford for service fro my Lincoln Towncar since Tempe Lincoln closed. I have always been happy with the work they have done and in many cases have gone out of their way to make sure the car has always been ready for long trips and for local use. They have taken an interest in keeping the car in like new condition just as I always have. More

Worst customer service The service department busted my husbands tire and 26 inch rim they "repaired" as they would like to state but it doesn't hold air I called to speak t The service department busted my husbands tire and 26 inch rim they "repaired" as they would like to state but it doesn't hold air I called to speak to the general manager multiple times to never have a call returned to speak with a man bye the name of Frank who state they "repaired" out of good faith but how does there service department have our vehicle for 5 days and all of a sudden on the 5th day or tire is split and our rim cracked? Now we have a cracked him and a tire that won't hold air! More

Best Experience Earnhardt has always treated me like family in service and throughout the buying experience. I come back for years on end. about 10 new cars worth. Th Earnhardt has always treated me like family in service and throughout the buying experience. I come back for years on end. about 10 new cars worth. The best in the west. More

Excellent Service Erick in quicklane and Suzie in service tag teamed my Fusion to get it through several maintenance requests in record time. It was all done with a he Erick in quicklane and Suzie in service tag teamed my Fusion to get it through several maintenance requests in record time. It was all done with a helpful attitude and welcoming smiles. This was a huge improvement from prior Service experience. More

Quick service My car was in for a recall notice. Eric did a great job getting my car done quickly and setup so I could come back in and pick it up during a break I My car was in for a recall notice. Eric did a great job getting my car done quickly and setup so I could come back in and pick it up during a break I had at work. More

Outstanding Love the service department and great people to deal with. This is my go to place hands down. The whole team with Gary and Frank definitely make it a Love the service department and great people to deal with. This is my go to place hands down. The whole team with Gary and Frank definitely make it a pleasure! More

Terrific service department My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for My 2008 6.4 DRW king ranch died. Had it towed to Earnhardt service. Eric Fuzy met me and right off the bat told me they could not get to my truck for several days. That was fine with me. in between days off Eric Buttrey kept me informed. Was never kept in the dark they called me every day to let me know the progress of the repairs. Got my truck back as scheduled, cleaned. They did some extra work upon my request and still got the truck back on time. I will be back!!! More

5 "'COMPLIMENTARY' OIL-CHANGES" WERE DISHONORED!!! On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please t On March 9, 2017, Earnhardt Ford responded to our review, "In this particular situation, however, we believe we have gone above and beyond to please this customer to the extent that we furnished them with a 50"HDTV, as well as five complimentary oil changes. The customer, in turn, signed a statement confirming that they were completely satisfied with this resolution. Nevertheless, when the customer returned to the dealership demanding free floor mats for their vehicle (which did not come with it, nor does the factory make them for this particular model), we were able to find a set of floor mats from a different model that happen to fit quite nicely." I, recently, had an oil-change through the purchased maintenance-plan. Considering that it was mentioned on the dealership's response, I showed the signed-paper, and I asked whether the 5 complimentary oil-changes could be added to the purchased maintenance-plan. So, the service staff contacted one of the signatories, Joe. Then, somebody came to the Service Dept., and he talked to the staff. The staff told me that the sales-supervisor couldn't honor the 5 complimentary oil-changes (due to the "'BAD' REVIEW" (that was posted on this website). During the purchase, I was being told that there was a 30-day warranty (to return the vehicle if "no 'satisfaction'" was guaranteed). At the time, I got the vehicle, and, when I was driving home, there were certain things that prompted me to decide to return the vehicle. Within the seven-day period, from the purchase, I had a meeting with Joe; the floor-mats/other issues were mentioned. Then, Joe offered to find 2 floor-mats. After this, I asked for the offered 2 floor-mats. The transaction happened in January, and we received the 2 floor-mats in March, after numerous follow-ups. They let my husband sign a statement, confirming that the customer was "completely 'satisfied'", without providing the 2 offered floor-mats. Upon receiving the two floor-mats (in March), Marcelo said something to me (it was discussed in the previous review). In the beginning, I did not plan to write a review, but, upon receiving the 2 floor-mats, I decided to write a review, due to an UNBEARABLY-BAD EXPERIENCE. TO "SET THE RECORD 'STRAIGHT'", I DID NOT RECEIVE 5 COMPLIMENTARY OIL- CHANGES, BUT, INSTEAD, PURCHASED A MAINTENANCE PLAN. More