Earnhardt Ford - Service Center

Fast Lane Oil Changes Excellent Service and Friendly Staff Would highly recommend when needing to service your care I get regular service and its always great. Gina is ve Excellent Service and Friendly Staff Would highly recommend when needing to service your care I get regular service and its always great. Gina is very bubbly and always very professional More

Kevin was amazing! Friendly and honest! Kevin was our Service Advisor and he was awesome. He got the vehicle right in, and it was finished before we expected. He was friendly, gave us advi Kevin was our Service Advisor and he was awesome. He got the vehicle right in, and it was finished before we expected. He was friendly, gave us advice on when the next time we needed to come back in. He didn't try to sell us something that we didn't need, he simply gave us honest feedback on the fact that we would need a new battery shortly. He was great! Would definitely come back to have our vehicles serviced here. Thank you Kevin! More

Yearly checkup Have a 2005 Ranger I have completely serviced every spring. Always go to Gina Lee, she is the Best! Her people do a fantastic job. Earnhardt is my go Have a 2005 Ranger I have completely serviced every spring. Always go to Gina Lee, she is the Best! Her people do a fantastic job. Earnhardt is my go to place... top people and quality service, Tex ought to be proud. More

Service I can't stop praising the excellent service, professional and warm reception I receive everytime I come here for service. Gina Lee is exceptional indi I can't stop praising the excellent service, professional and warm reception I receive everytime I come here for service. Gina Lee is exceptional individual More

Service dept 5? to Gina (advisor). Very courteous, helpful and professional. She reflects the dealership attitude- "NO BULL" and its people like Gina that makes cu 5? to Gina (advisor). Very courteous, helpful and professional. She reflects the dealership attitude- "NO BULL" and its people like Gina that makes customers like me happy ford owners. More

Amazing Employees Once again the smash brothers always come through. A big thanks to Frankie and Gary in the service department for getting things handled. Top notch ev Once again the smash brothers always come through. A big thanks to Frankie and Gary in the service department for getting things handled. Top notch every time. More

Best Service Ever!!! Gena Lee and Suzie Famoso are the best service advisors ever! Very dedicated and hard working, friendly, incredibly knowledgeable and professional! Al Gena Lee and Suzie Famoso are the best service advisors ever! Very dedicated and hard working, friendly, incredibly knowledgeable and professional! Always a great experience with them at Earnhardts! More

Excellent Customer Service Upon arrival at the service counter, we were assisted by Gary Hysop. We were in the area for another event and did not have an appointment, however w Upon arrival at the service counter, we were assisted by Gary Hysop. We were in the area for another event and did not have an appointment, however we stopped by seeking assistance. The vehicle’s SYNC system was not working properly – freezing, lagging, no GPS, unable to connect phones, etc. After explaining our dilemma with another Ford dealership, Gary was very compassionate about our situation. It is worth noting that the other dealership had our vehicle for two days and told us the problem was no longer present, however they were wrong. While we had arrived during the service techs’ lunch break, Gary assured us that upon their return he would have our vehicle concern checked. Within one hour, Gary informed us that our vehicle’s SYNC needed a new module. This was a Friday and the part would be delivered probably Wednesday or Thursday. We tentatively scheduled to return the following Friday for installation. Our vehicle was retuned to us – after it was washed!!! Thank you very much Gary & Earnhardt Ford. We brought the vehicle in the evening prior to service so the techs could get an early start. Gary was kind enough to provide us with a rental from Enterprise for use while ours was being serviced. Upon finding out they had received the wrong part – unsure if ordered wrong, packaged wrong, or shipped wrong – we needed transportation back to Prescott. While the Enterprise vehicle was greatly appreciated for local travel, it was not acceptable for the long term. Gary allowed us the use a 2018 F150 for our return home. Gary called us the following Monday to let us know or vehicle was repaired and he was having it detailed. Our vehicle was repaired as expected in a timely and courteous manner. Super THANKS for the extra detailing! If Gary Hysop is an example of the employees at Earnhardt Ford, we can see why Earnhardt is so highly rated and regarded by the public. Our experience was superb and beyond expectations. As with the 2017 Explorer, our next vehicle will be from Earnhardt!! More

Terrible Technical Service Representative, Gary Went in for service on Friday, January 4. It was the worst experience of my life. The service representative, Gary, questioned a warranty related issu Went in for service on Friday, January 4. It was the worst experience of my life. The service representative, Gary, questioned a warranty related issue regarding an intermittently working FOB. I was told that the FOB had to be not working at time of service for them to repair or replace. DUH ? It’s an intermittent problem. Sometimes it works sometimes it doesn’t. It’s unpreductable. Then it was delay after delay with Gary unable or unwilling to provide an estimate as to when the car would be done. I’ve never seen such lack of customer satisfaction. Do not bring your car Earnhardt Ford for service. Gary should not be working there. More

Tire repair, oil change Friendly and helpful service. Nice waiting room free water, coffee and 🍩 donuts. I always get my oil changed here just as fast as oil change stores. Friendly and helpful service. Nice waiting room free water, coffee and 🍩 donuts. I always get my oil changed here just as fast as oil change stores. More