Earnhardt Ford - Service Center

Amazing Employees Once again the smash brothers always come through. A big thanks to Frankie and Gary in the service department for getting things handled. Top notch ev Once again the smash brothers always come through. A big thanks to Frankie and Gary in the service department for getting things handled. Top notch every time. More

Best Service Ever!!! Gena Lee and Suzie Famoso are the best service advisors ever! Very dedicated and hard working, friendly, incredibly knowledgeable and professional! Al Gena Lee and Suzie Famoso are the best service advisors ever! Very dedicated and hard working, friendly, incredibly knowledgeable and professional! Always a great experience with them at Earnhardts! More

Excellent Customer Service Upon arrival at the service counter, we were assisted by Gary Hysop. We were in the area for another event and did not have an appointment, however w Upon arrival at the service counter, we were assisted by Gary Hysop. We were in the area for another event and did not have an appointment, however we stopped by seeking assistance. The vehicle’s SYNC system was not working properly – freezing, lagging, no GPS, unable to connect phones, etc. After explaining our dilemma with another Ford dealership, Gary was very compassionate about our situation. It is worth noting that the other dealership had our vehicle for two days and told us the problem was no longer present, however they were wrong. While we had arrived during the service techs’ lunch break, Gary assured us that upon their return he would have our vehicle concern checked. Within one hour, Gary informed us that our vehicle’s SYNC needed a new module. This was a Friday and the part would be delivered probably Wednesday or Thursday. We tentatively scheduled to return the following Friday for installation. Our vehicle was retuned to us – after it was washed!!! Thank you very much Gary & Earnhardt Ford. We brought the vehicle in the evening prior to service so the techs could get an early start. Gary was kind enough to provide us with a rental from Enterprise for use while ours was being serviced. Upon finding out they had received the wrong part – unsure if ordered wrong, packaged wrong, or shipped wrong – we needed transportation back to Prescott. While the Enterprise vehicle was greatly appreciated for local travel, it was not acceptable for the long term. Gary allowed us the use a 2018 F150 for our return home. Gary called us the following Monday to let us know or vehicle was repaired and he was having it detailed. Our vehicle was repaired as expected in a timely and courteous manner. Super THANKS for the extra detailing! If Gary Hysop is an example of the employees at Earnhardt Ford, we can see why Earnhardt is so highly rated and regarded by the public. Our experience was superb and beyond expectations. As with the 2017 Explorer, our next vehicle will be from Earnhardt!! More

Terrible Technical Service Representative, Gary Went in for service on Friday, January 4. It was the worst experience of my life. The service representative, Gary, questioned a warranty related issu Went in for service on Friday, January 4. It was the worst experience of my life. The service representative, Gary, questioned a warranty related issue regarding an intermittently working FOB. I was told that the FOB had to be not working at time of service for them to repair or replace. DUH ? It’s an intermittent problem. Sometimes it works sometimes it doesn’t. It’s unpreductable. Then it was delay after delay with Gary unable or unwilling to provide an estimate as to when the car would be done. I’ve never seen such lack of customer satisfaction. Do not bring your car Earnhardt Ford for service. Gary should not be working there. More

Tire repair, oil change Friendly and helpful service. Nice waiting room free water, coffee and 🍩 donuts. I always get my oil changed here just as fast as oil change stores. Friendly and helpful service. Nice waiting room free water, coffee and 🍩 donuts. I always get my oil changed here just as fast as oil change stores. More

The Works. Great! They couldn’t fix the warning that comes on constantly because I had a lift put on the back of my car. I have to live with this problem. Great! They couldn’t fix the warning that comes on constantly because I had a lift put on the back of my car. I have to live with this problem. More

SERVICE DEPT Gena Lee always takes good care of my service needs! I have been using Earnhardt Ford service for years and wouldn't go anywhere else. Gena Lee always takes good care of my service needs! I have been using Earnhardt Ford service for years and wouldn't go anywhere else. More

Excellent Service at Earnhardt Ford I have used Earnhardt Ford for service fro my Lincoln Towncar since Tempe Lincoln closed. I have always been happy with the work they have done and in I have used Earnhardt Ford for service fro my Lincoln Towncar since Tempe Lincoln closed. I have always been happy with the work they have done and in many cases have gone out of their way to make sure the car has always been ready for long trips and for local use. They have taken an interest in keeping the car in like new condition just as I always have. More

Worst customer service The service department busted my husbands tire and 26 inch rim they "repaired" as they would like to state but it doesn't hold air I called to speak t The service department busted my husbands tire and 26 inch rim they "repaired" as they would like to state but it doesn't hold air I called to speak to the general manager multiple times to never have a call returned to speak with a man bye the name of Frank who state they "repaired" out of good faith but how does there service department have our vehicle for 5 days and all of a sudden on the 5th day or tire is split and our rim cracked? Now we have a cracked him and a tire that won't hold air! More

Best Experience Earnhardt has always treated me like family in service and throughout the buying experience. I come back for years on end. about 10 new cars worth. Th Earnhardt has always treated me like family in service and throughout the buying experience. I come back for years on end. about 10 new cars worth. The best in the west. More