Earnhardt Ford - Service Center

Brought car in for CEL 0301 misfire cylinder one. Was informed of a coolant intrusion in cylinder 1. NEW engine under TSB. Once triaged only 2 days to round up parts and r & r. informed of a coolant intrusion in cylinder 1. NEW engine under TSB. Once triaged only 2 days to round up parts and r & r. More

Got my oil changed there and they WAY overpriced me for the quote they gave me to do some items that needed servicing. $4k parts and labor and after checking Ford’s part website I was able to order everyth the quote they gave me to do some items that needed servicing. $4k parts and labor and after checking Ford’s part website I was able to order everything for 600 a brake flush I got everything done under $1k. They should not be marking parts up that much for customer pay and over quoting labor. No way that gets done under warranty pay. Very disappointed in Earnhardt. Went to quick lube and sat in my car at the podium thinking people come out to check you in but instead had to leave my car there and go inside to get someone only to have them walk me back out to my car! Last but definitely not least, sales department texted me from their personal phone for sales. I texted them back but they refused to answer, probably got scared. Further proving they know they were engaged in wrong business practices. This is against FTC regs. Even though I’m a customer you cannot text me without my consent unless you provide a system to allow me to “opt out”. I am very well educated in these matters and they should be more careful because they never know who might be walking in there. Reporting to State Attorneys office and other agencies relevant to this matter to ensure these unethical business practices stop as soon as possible. Bad customer service, price gouging, unethical. Great job Earnhardt Ford! Way to further customer confidence in dealerships More

Fast checkin. Needed drive shaft slip yoke lubrication. Checked in at 9AM and work was completed by 10:15. Not bad for as busy as the place was. Always get good service at this location.. Checked in at 9AM and work was completed by 10:15. Not bad for as busy as the place was. Always get good service at this location.. More

Needed a replacement key for our car. Called parts dept on 7/2/21 and verified the item was in stock (1 available). Parts dept said we could not get it without an appt, so transferred us to appts. We were on 7/2/21 and verified the item was in stock (1 available). Parts dept said we could not get it without an appt, so transferred us to appts. We were not able to get a same day appt, so accepted a Saturday morning appt for 7 am. Upon arrival, had to wait to be helped, then was told that the key would have to be ordered and it would be double the price quoted by parts. Their communication and pricing were not consistent and caused us to drive from another city for no reason. Very disappointed. More

Had a oil change , they forgot to put a sticker on my window, as a reminder . For my next service . Besides everything was great . window, as a reminder . For my next service . Besides everything was great . More

Needed recall work on my 2020 Mustang. Corey made the entire process, from booking the appointment to retrieving my repaired vehicle, a pleasure. entire process, from booking the appointment to retrieving my repaired vehicle, a pleasure. More

Needed an oil change and tire rotation said it was going to be 2 hours and it was done in 45 minutes. Can’t beat that, everyone was super friendly accommodating and helpful. Would go there again for sure!! to be 2 hours and it was done in 45 minutes. Can’t beat that, everyone was super friendly accommodating and helpful. Would go there again for sure!! Excellent experience!! More

Quality Service, Friendly and Professional! The vehicle was serviced in a reasonable amount of time. Very satisfied with the service, I would recommend them for getting your vehicle service. Val Thier was was serviced in a reasonable amount of time. Very satisfied with the service, I would recommend them for getting your vehicle service. Val Thier was my service advisor and she was excellent. More

I've been going there for over 10 years. They have always taken good care of my autos. I would recommend their service department to anyone. taken good care of my autos. I would recommend their service department to anyone. More

Great service. Joe Helms kept us informed and technicians did a great job. Special thanks to Joe. Would recommend Earnhardt Ford at the 7300 W Orchid Lane, Chandler location. did a great job. Special thanks to Joe. Would recommend Earnhardt Ford at the 7300 W Orchid Lane, Chandler location. More