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Earnhardt Ford - Service Center

Chandler, AZ

4.9
344 Reviews

344 Reviews of Earnhardt Ford - Service Center

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February 23, 2022

great staff and great work done, kept me informed on what was going on. wonderful place to get car worked on. More

by janetpook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manager
Feb 24, 2022 -

Earnhardt Ford responded

Janet, We're very happy to see you received great service and communication. We hope your vehicle's running like new and we look forward to seeing you here at your next service visit. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 23, 2022

Joe was absolutely awesome! He kept me informed on what was going on with my truck. He explained what the recall issue was and what would be done to make my truck and the time i More

by smyers49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Feb 24, 2022 -

Earnhardt Ford responded

We're lucky to have Joe on our team and it's no surprise that he was very accommodating. We hope your vehicle's running like new now and we look forward to helping take care of all your future service needs. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Feb 24, 2022 -

smyers49 responded

The truck is running fantastic, and yes, Joe was great! Thank you agin

February 22, 2022

Always very considerate and timely when you come in to Quick Lane. They are thorough and explain everything on the service review. More

by Jody marx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick lane
Feb 23, 2022 -

Earnhardt Ford responded

Jody, We're very happy you receive great service at each visit and we look forward to continuing to work together for years to come. Thank you for this 5-star review. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 18, 2022

Clayton checked me in and got my Ranger serviced within the time he said it would take More

by duane_maryproulx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton
Feb 18, 2022 -

Earnhardt Ford responded

We are so happy that Clayton got you in and out as soon as possible! We look forward serving you again shortly. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 10, 2022

service was quick and easy. everyone was professional. The service job was finished so quickly I was able to get other tasks completed in the day. More

by kenorurshula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 11, 2022 -

Earnhardt Ford responded

We are so happy to see that our service team worked quickly to get you back on the road! We appreciate your feedback and hope to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 02, 2022

The staff is prompt and professional with good communication. Service is always thorough and expedient. More

by rb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kassandra Losch, Val Their, Brice Smith, Gena Lee,Ernest Escobedo, Filip Vranesevic
Feb 02, 2022 -

Earnhardt Ford responded

We are so glad that you continuously receive the service that you're looking for! We appreciate your feedback and can't wait to see you again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

January 30, 2022

Always satisfied when visiting this dealership. Prompt and professional service always. Will recommend to friends More

by riosm5340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Mahon#338
Jan 31, 2022 -

Earnhardt Ford responded

We appreciate your loyalty and we look forward to working with you for many more years to come! Thank you so much! Regards, Michael Dyer Fixed Operations Director michael.dyer@earnhardt.com

January 27, 2022

Great service, very professional. Took time to explain repair issues and cost to fix. Service writer Jason was great. Thank you to Jason and the tech that worked on our vehicle. We really appreciate the s More

by HB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason service writer, Joe technician.
Jan 31, 2022 -

Earnhardt Ford responded

It gives us great pride to read that Jason worked hard to provide you with a positive experience! Your business and time are much appreciated! We look forward to working with you again! Regards, Michael Dyer Fixed Operations Director michael.dyer@earnhardt.com

January 25, 2022

Customer service is non-existent. No communication or care about meeting customers needs. Excuses are meaningless More

by wtrski65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse Eric
Jan 27, 2022 -

Earnhardt Ford responded

Providing quality service and communication is vital, which is why it's discouraging to see you didn't receive that. I would like the opportunity to learn more about when you stopped by and where we fell short, so I can address this properly and get back to providing you with the 5-star service you deserve. Please contact me at your convenience. I hope to hear from you. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

January 15, 2022

This dealer is located in a very easy to get to location. All the advisors that I have dealt with are always courteous and professional. My vehicle always gets in and out in a timely manner. More

by mikep112590
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse, Val
Jan 17, 2022 -

Earnhardt Ford responded

We are thrilled that our team always gets you back on the road in no time! Thanks for this quality review and we hope to see you soon. Regards, Michael Dyer Fixed Operations Director michael.dyer@earnhardt.com

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