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Earnhardt Ford - Service Center

Chandler, AZ

4.9
334 Reviews

334 Reviews of Earnhardt Ford - Service Center

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October 27, 2023

I worked with Gwen in the service department, she was great. Over the top customer service. She was a very nice person to work with. I had brought my 2021 Lincoln Corsair in for a couple of things o More

by amysuehall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen
Oct 31, 2023 -

Earnhardt Ford responded

Amy Sue, We are disappointed about the inconvenience this has been for you. We understand that your time is valuable and we will be here to assist whenever you get a chance to bring your vehicle back in. We will have our Shop Foreman look into the issue personally. Thank you for your understanding. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 13, 2023

Gwen was a wonderful person. She was pleasant and respectful. Some small glitches which she addressed quickly. Problems taken care of and a satisified customer. Thank you to G More

by legs_60097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen
Oct 17, 2023 -

Earnhardt Ford responded

We are so lucky to have Gwen on our team & we're proud of her for ensuring you left a satisfied customer. Please don't hesitate to reach out if there's anything else we can assist with. Take care! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Oct 17, 2023 -

legs_60097 responded

In my opinion, Gwen was happy to help in any way she could not only in my case but also with any other customer that came to her. Gwen would be an asset in any corporation she representated.

October 07, 2023

Great service and very friendly staff, easy to set up appointment online and service was very fast More

by mrogers8619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 09, 2023 -

Earnhardt Ford responded

We are so happy to hear our team delivered a smooth & quick service visit! We look forward to working together again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 05, 2023

Great service and issue was solved just as promised. Would use again if I had another serious problem with my vehicle. More

by pshinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Helms
Oct 09, 2023 -

Earnhardt Ford responded

Thank you for your stars, pshinn! We are happy to hear our team provided you with excellent service! Don't hesitate to reach out if there's anything else we can help with! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

September 24, 2023

Gwen was very friendly. She said they would take care of my bronco quickly and she came through. Thank service department! More

by karabzwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen Giles
Sep 25, 2023 -

Earnhardt Ford responded

Thank you for trusting us with your Bronco, Kara. We're thrilled Gwen delivered a stellar experience. Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

September 23, 2023

FINALLY able to get recall done as parts were NEVER available for literally MONTHS. Aside from that delay the service was done quickly and Jacob did a great job. More

by doxwife2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 25, 2023 -

Earnhardt Ford responded

We strive to ensure our customers experience quality service and we're happy to hear that despite the long wait, you enjoyed your visit. Thank you for your stars! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

September 14, 2023

We always get the best service at Earnhardt…. The desk is friendly and our service guy is our FAVORITE! More

by Kim Tarwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Wood & Tommy
Sep 15, 2023 -

Earnhardt Ford responded

Thanks for being part of the family, Kim! We're lucky to have you as a valued customer and we look forward to continuing to take care of all your Ford needs for years to come. See you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

September 11, 2023

Convenient location. Earlier than expected service date. Gwen was great. Don’t know what else to say… More

by rickattukee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen
Sep 13, 2023 -

Earnhardt Ford responded

Thanks, Rick! Glad your experience was a great one and we look forward to providing you with this same 5-star service at your next visit. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

September 07, 2023

Great Experience, Family atmosphere. A family name you can trust, I buy all of my vehicles at Earnhardt. More

by fast757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reed Owczarkowsli, Kyle Richardson
Sep 13, 2023 -

Earnhardt Ford responded

Thanks for your loyalty to us here! We're lucky to have you as part of the Earnhardt Family and we look forward to continuing to take care of all your vehicle needs for years to come. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

September 06, 2023

Great service. I will be using them for the life of this car thank you More

by rogowin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Sep 07, 2023 -

Earnhardt Ford responded

Thank you for choosing us, rogowin! We look forward to delivering another stellar visit soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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