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Earnhardt Ford - Service Center

Chandler, AZ

4.9
330 Reviews

330 Reviews of Earnhardt Ford - Service Center

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December 01, 2023

There was very little waiting for my oil change. I was greeted quickly by a very friendly mechanic.Great little waiting room with TV, snacks, water, etc. The appointment was quicker than I was expec More

by Shirl W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a young woman in the service department.
Dec 05, 2023 -

Earnhardt Ford responded

Hi Shirl, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you had a quick and pleasant visit with us at Earnhardt Ford. Providing excellent customer service is our top priority. We appreciate your kind words and look forward to serving you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 28, 2023

Earnhardt Ford Quick Lane got me in on the time of my appointment and it was done about 15 minutes faster than I was told it would take. Awesome Service!! More

by azranger215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember her name.
Nov 29, 2023 -

Earnhardt Ford responded

Thank you for your fantastic review! We're thrilled to hear that your experience at Earnhardt Ford was efficient and exceeded your expectations. We appreciate your kind words and hope to serve you again in the future. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 17, 2023

Liz was very helpful and professional! Way better than other service reps from other ford Delarship More

by NoBody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz with Quick Lane
Nov 20, 2023 -

Earnhardt Ford responded

Hi NoBody, thank you for your kind words! We strive to provide excellent customer service at our Ford dealership. We're glad that Liz was able to assist you in a helpful and professional manner. We appreciate your feedback and hope to see you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 10, 2023

Helpful and communicative service for my repairs I had done to my 2006 mustang. Informative and thorough. More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Helms
Nov 13, 2023 -

Earnhardt Ford responded

Hi Chris, thank you for your review! We're glad to hear that our service was helpful and communicative for your repairs. We aim to provide informative and thorough assistance to all our customers. If you need any further assistance, feel free to reach out. Take care! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

November 01, 2023

Service was done promptly and professionally. Reed, took care of the task as I requested. More

by jshepkota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reed, and I would give him a 5 Star Rating
Nov 02, 2023 -

Earnhardt Ford responded

We love to hear Reed and our team exceeded your expectations! We look forward to providing you with another 5-star visit in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 29, 2023

Friendly, professional and they go out of their way to please the customer! Awesome every time. More

by seamsr5.8inches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Vranesevic
Oct 30, 2023 -

Earnhardt Ford responded

We appreciate your stellar rating & we look forward to continuing to exceed your expectations! Take care. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 27, 2023

I worked with Gwen in the service department, she was great. Over the top customer service. She was a very nice person to work with. I had brought my 2021 Lincoln Corsair in for a couple of things o More

by amysuehall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen
Oct 31, 2023 -

Earnhardt Ford responded

Amy Sue, We are disappointed about the inconvenience this has been for you. We understand that your time is valuable and we will be here to assist whenever you get a chance to bring your vehicle back in. We will have our Shop Foreman look into the issue personally. Thank you for your understanding. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 13, 2023

Gwen was a wonderful person. She was pleasant and respectful. Some small glitches which she addressed quickly. Problems taken care of and a satisified customer. Thank you to G More

by legs_60097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gwen
Oct 17, 2023 -

Earnhardt Ford responded

We are so lucky to have Gwen on our team & we're proud of her for ensuring you left a satisfied customer. Please don't hesitate to reach out if there's anything else we can assist with. Take care! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

Oct 17, 2023 -

legs_60097 responded

In my opinion, Gwen was happy to help in any way she could not only in my case but also with any other customer that came to her. Gwen would be an asset in any corporation she representated.

October 07, 2023

Great service and very friendly staff, easy to set up appointment online and service was very fast More

by mrogers8619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 09, 2023 -

Earnhardt Ford responded

We are so happy to hear our team delivered a smooth & quick service visit! We look forward to working together again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

October 05, 2023

Great service and issue was solved just as promised. Would use again if I had another serious problem with my vehicle. More

by pshinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Helms
Oct 09, 2023 -

Earnhardt Ford responded

Thank you for your stars, pshinn! We are happy to hear our team provided you with excellent service! Don't hesitate to reach out if there's anything else we can help with! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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