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Earnhardt Ford

Chandler, AZ

Overview
Employees
Reviews
Vehicles
4.9
528 Reviews
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7300 W Orchid Ln

Chandler, AZ

85226

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Showing 528 reviews

May 23, 2024

They got me in on time, out on time and Allie was awesome. Good crew! More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie
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May 24, 2024 -

Earnhardt Ford responded

Hi Matt, thank you for your kind words! We're thrilled to hear that you had a great experience with Allie and our team. Providing excellent service and timely appointments is always our top priority. We appreciate your feedback and look forward to seeing you again soon! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 23, 2024

I love Ron Q. But I have brought my 2022 Escape in twice now for an “update” on my radio. This last time they had me car for a week. Got it back and it was dirty, More

by Kristeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Earnhardt Ford responded

Kristeen, Your satisfaction is always important to us. We haven’t washed service vehicles in over three years, due to lack of staffing. We service over 600 vehicles per week and that is a lot of extra cars to wash. I have some car wash vouchers that you are welcome to. I spoke with Kyle. He did not mistake you for another customer, he just mistakenly input the information as customer pay, instead of warranty. So, he had to quickly, reprint the invoice. I am truly sorry for the inconvenience. If you want to stop by, we can reset the clock, if you haven’t already, and we will fill your tank for you. We will also take care of your next oil change for you. If you ever need assistance, you can reach me at almost any time. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 20, 2024

Customer service was excellent. The whole staff was friendly and informative thx good service is much appreciated More

by gjlopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Shuckhart. Service dept
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May 21, 2024 -

Earnhardt Ford responded

Hi gjlopez1, thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service team. Providing friendly and informative service is our top priority, and we're glad it didn't go unnoticed. We appreciate your feedback! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 20, 2024

Tony and Gino in sales were outstanding in getting us through the vehicle selection process and closing. Very knowledgeable. We ordered a Platinum Escape and is an outstanding vehicle. More

by schbus65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Earnhardt Ford responded

Hi schbus65, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Tony and Gino provided excellent service during your vehicle selection process. Enjoy your Platinum Escape, and please don't hesitate to reach out if you need anything else. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

May 14, 2024

Ron and the team were helpful and worked hard on my deal. I will recommend them in the future. More

by mcarter638
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Qayumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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May 15, 2024 -

Earnhardt Ford responded

Hi mcarter638, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Ron and the team were able to assist you with your deal. We appreciate your recommendation and look forward to serving you again in the future. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

May 11, 2024

Joshua kept me informed and he was easy to talk to. I have a 2010 F150. I have always brought it to Earnhardt. Except for the last two years. I would rate him in the top one percent of all the people More

by dennybuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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May 13, 2024 -

Earnhardt Ford responded

Hi Denny, thank you for taking the time to share your experience with us. We're thrilled to hear that Joshua provided you with excellent service and communication. We appreciate your loyalty and hope to continue providing you with top-notch service for many more years to come. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

May 09, 2024

I had an intermittent electronic problem and they ran with it and found the problem. More

by Webergm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Earnhardt Ford responded

We're thrilled to hear about your positive experience, Webergm. Our team is dedicated to providing top-notch service, and we're so glad we delivered. Thank you for taking the time to share your feedback with us. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 08, 2024

Joel Diaz is an excellent representative of Earnhardt Ford Sales! This was my second purchase from him and he did a fantastic job. More

by lauramclane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Earnhardt Ford responded

Hi Laura, thank you for sharing your positive experience with Joel at Earnhardt Ford! We're thrilled to hear that he provided excellent service during your second purchase. We truly appreciate your loyalty and hope to continue exceeding your expectations in the future. Thank you for choosing us! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

May 08, 2024

The service is always very good. We are returning customers and appreciate their followthrough. Thank you! More

by 1tamarasue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon and Others in Service
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May 09, 2024 -

Earnhardt Ford responded

Hi Tamara, thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. It means a lot to us that you're a returning customer, and we look forward to serving you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

May 06, 2024

Very efficient team, they made the experience very pleasant. Tim, the person who helped me during the entire process, went above expectations. I’m definitely coming back in the future! More

by Udy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Nissen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
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May 07, 2024 -

Earnhardt Ford responded

Thank you so much for the kind words, Udy! We are delighted that Tim provided exceptional service and made your experience pleasant. We look forward to welcoming you back in the future. If you need any further assistance, feel free to reach out! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

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