Earnhardt Ford

I purchased a new 2011 Flex and was promised a factory hitch package to be added. They put on an aftermarket one that required they drill the frame. It was banged up, crooked and shimmed poorly. I fought hitch package to be added. They put on an aftermarket one that required they drill the frame. It was banged up, crooked and shimmed poorly. I fought with them to deliver what they promised and finally got them to agree to do the right thing (or so I thought). They put on the Ford hitch and 4 pin adapter only! The tow package should also have had a cooler, 7 pin adapter, as well as an emergency kit. For is unwilling to assist and basically said anything done by the dealership to the car is not covered by their warranty nor will they get involved in trying to resolve the issue. Very dissapointed in Ford as a company as well. More

Going to this dealership is like going back in time. They act like you have no internet access and do not understand the pricing structure. They took the keys to my trade in and held them so I could no They act like you have no internet access and do not understand the pricing structure. They took the keys to my trade in and held them so I could not leave. It took forever to get my keys and a deal. Unless you love to fight and have thick skin, avoid these cretins. More

I had a wonderful experience working with Frank. He is was very professional and personable. Any concerns or questions I had were address immediately. I would recommend and have recommended Frank to my fa was very professional and personable. Any concerns or questions I had were address immediately. I would recommend and have recommended Frank to my family and friends. By far my best car buying experience! More

Purchased a Saturn Vue here and was informed that a few minor inssues air up the spare and fix the license plate light) could be fixed the next day. Wehn I showed up the next day after several phone calls minor inssues air up the spare and fix the license plate light) could be fixed the next day. Wehn I showed up the next day after several phone calls becuase they meesed up the trade paper work I was informed that they would be unable to fix the issues becuase it was a used vehicle and a Saturday. After insisting that I not have to come back they agreed to fix the monior issues but managed to cause some sort of electrical issue in the mean time and didn't inform me of the new issue until I inquired after waiting for almost 2 hours. To make the whole situation worse after 3 months of owning the car the transimission went out and beucase it's a sealed transmission it will cost me $4000 for a new transmission without the labor cost of putting it it. I only owe $7000 on the car. I would never recommend this dealership to ANYONE. I called to see if they would assist me in anyway with the the cost of the repairs and the guy called me an idiot for purchasing a car with high miles...the car they sold me. Beware of this dealership!! I would avoid purchasing a car here at all costs even if that means having to resort to public transportation. More

Hello: I traded my 2004 Dodge 2500 Ram for a 2005 Dodge Hello: I traded my 2004 Dodge 2500 Ram for a 2005 Dodge 3500 Ram. We agreed on the trade, price of the 3500 and bank loan percentage. SHAME ON ME for Hello: I traded my 2004 Dodge 2500 Ram for a 2005 Dodge 3500 Ram. We agreed on the trade, price of the 3500 and bank loan percentage. SHAME ON ME for not reading carefully all the final paperwork and asking more questions. On the bottom line, they added $1,400 for a paint / security warranty. I was never asked if I wanted this additional coverage. SHAME ON ME but shame on them for the slide of hand trick. My foolishness is my responsiblity. I will never do business with Earnhardt again. Let the buyer beware!!! More

NEVER, Never, Never, get service or purchase a vehicle from these Crooks. A had service twice from them, body shop repair was very slow and the work was never completed and service on a truck, they did n from these Crooks. A had service twice from them, body shop repair was very slow and the work was never completed and service on a truck, they did not want to fix the problem that it was brought in for they wanted to fix other issues first before they would look at why it was not starting, it was brought there for that reason and that reason only. Never in a million years of the last car dealer in the world would I purchase or service a vehicle from them. More