Earnhardt Ford

Awesome !! Well we came in with a budget. I test drove a 14 escape and fell in love. Jason worked hard for us to be under our budget and we drove our new escape Well we came in with a budget. I test drove a 14 escape and fell in love. Jason worked hard for us to be under our budget and we drove our new escape home that night. Thanks you Jason for your hard work and time with us. More

15 years later, still terrible customer service!! In 2014 Earnhardt Ford SUCKS just as much as it did 15 years ago when service advisors LIED about and tried to cover up someone drilling a hole right In 2014 Earnhardt Ford SUCKS just as much as it did 15 years ago when service advisors LIED about and tried to cover up someone drilling a hole right through the side of my brand-new truck in 1999. I haven't been to ANY Earnhardt Ford dealership for 15 years and have told everyone I know that they should NEVER deal with Earnhardt, EVER!!! I recently found they had just the truck I wanted and decided to try to deal with them again. They want to up sell you with $600 security systems that are apparently required by the insurance company (so maybe they should be free) and have told two stories now about their damaging dashboards to install LEDs for those expensive systems. If you don't buy the alarm system (with the included drilled holes in the panel below the steering column) you may or may not get them to replace the damaged panel! Jerry Samaniego told me that they replace those panels only on new vehicles and later Roberta McDonald told me twice that even on a brand-new vehicle they will leave the drilled holes in the lower dash that they drilled. "Your complete satisfaction is our goal!" WHAT A JOKE!!! They don't give a $#!+ about you after they have your $$! They have lost my business PERMANENTLY over a $70 (retail) part they refused to replace!!! Earnhardt's salesmen also failed to inform me when the seatbelt part for my truck finally came in so I could get it installed and claimed that the phone number they called went to a fax! There is no fax on my line and even if they messed up and got the number wrong, though they had used it before, they could have used email that they also had used before! EXCUSES, EXCUSES, EXCUSES. Earnhardt's Ford Certification inspection on the 1.5 year old truck with less than 15K miles missed an obviously damaged seatbelt that must have been cut by the prior owner. I noticed the cut seatbelt damage immediately when looking at the back seat area. I have to wonder what else their inspection missed. These guys can't seem to get their story on warranties straight either! I was told THREE DIFFERENT VERSIONS of what the warranty would be on the truck. Only the last one from the finance guy was correct! There also were locations and phone numbers left in the computer on the used truck that appear to belong to a previous owner. Earnhardt Ford didn't even reset the computer/nav system prior to delivery! Now I'm sitting here finally getting the seatbelt replaced (two weeks after purchase) and was told it would be a quick 30 minutes and it's been nearly an hour! It just takes one or two bolts to replace the belt! Oh! They sent my clean truck to the wash!!! I'm WAITING IN YOUR SERVICE AREA TRYING TO GET TO WORK!!! The service advisor said it was "dusty". What, he can't simply ask customers if they would like to wait for a car wash??? Same crap from a crappy dealer! More

Service My recent experience with Earnhardt Ford's service center was excellent!!! Suzette was informative and communicated all my vehicles needs and which i My recent experience with Earnhardt Ford's service center was excellent!!! Suzette was informative and communicated all my vehicles needs and which issues were a priority as my Ford F-150 has 250,000 miles. When I asked to speak to the service manager Mr Fitch answered all my questions, in a timely manner, and provided the service I expect. I would, and have recommended Earnhardt Ford service center to all my friends and family. Thank you!! More

Great customer service I was very happy with the great level of customer service, Jerry was very patience and knowledgeable, he answer all of my questions and a very profess I was very happy with the great level of customer service, Jerry was very patience and knowledgeable, he answer all of my questions and a very professional manner, I would definitely recommend this dealership ..THANK YOU !!!! More

Amazing!! My Husband and I had been looking to purchase a new vehicle and had been searching for quite some time. We were just about ready to give up when we re My Husband and I had been looking to purchase a new vehicle and had been searching for quite some time. We were just about ready to give up when we received a call from Victor Teye over at Earnhardts. We had met with him about 6 months ago and they did not have anything that we were looking for at the time. He did not hound us or harass us like most sales people do. He only contacted us when he got exactly what we were looking for. He called us the day they took in this vehicle and had us come right down. I fell in LOVE! Victor and all the Earnhardt staff made me feel so welcome and helped answer every question I had and made my purchase so easy. I will NEVER go to another dealership and would recommend Victor to everyone!! More

Almost bought a ford focus, everything went ok until we came in to make an offer, the price of the car was written on paper before we came in. This car went up in price when we sat down make an offer. we j came in to make an offer, the price of the car was written on paper before we came in. This car went up in price when we sat down make an offer. we just spoke on the phone and via email and she said she could still give us the car for the price agreed, nothing was sad about it going up because it passed its certification. we felt this to be very unfair and unprofessional and maybe just a trick to try and talk us into a new car and unfair to get my son excited about it just to change the price. More

I absolutely do not recommend this place to anyone! I absolutely do not recommend this place to anyone! The salesman wasn't very good and would make a big deal about totally standard features like " I absolutely do not recommend this place to anyone! The salesman wasn't very good and would make a big deal about totally standard features like "so, it's got tires, nice, nice". I wish I were exaggerating, but I'm not. We weren't looking to buy that day, just test drive and if we were happy with the service and offered a reasonable deal would have returned to buy/further negotiate. However, they must have thought we were either insane or extremely stupid, because they attempted to sell us a Fiesta SE (MSRP about $15,500) with the only add-ons being an alarm and tinting, for $21,000 ($24,000 out the door) with a "great" interest rate of like 5% or 6%. And no, they would not come down on that price, it was the best they could do. Laughable. The other issue was that they would not accept that we weren't buy *that day* and held onto the driver's license much longer than needed to keep us there as well as continuing to try to pressure us into buying that day after we made it clear that was not going to happen. I understand that they want to make the sale and they don't want to let customers go, but the way they handled it just ensured that we would never come back. I very rarely bother to write reviews either, but our experience there was so bad, that I felt the need to warn other people! We ended up purchasing a Focus at the Camelback Ford dealership for well under that and had a much better experience. More

Never NEVER, go to this dealership, it's like your were put in jail and interrogated for hours, They only offer 20% of the value of your trade in. They won't give up trying to sale you what you don't wa put in jail and interrogated for hours, They only offer 20% of the value of your trade in. They won't give up trying to sale you what you don't want of need till you break and give in just to get away, They take your keys of your trade in and do not give them back and after telling them a dozen times no, they still insist you buy their vehicle, First don't buy a Ford, I tried 4 of them in the past 10 years, 2 leases 10 years ago and 3 just this month, none was accept cable vehicles, except the F150 was ok, I actually lost about10 to 13 thousand dollars by not being satisfied with the vehicle and trading till I gave up and went back to Dodge/Chrysler. Yes it can be said my fault for giving into them, but I had hope they could make it right, I was wrong, and the way they treat you at Earnhardt Ford compared to others is ridiculous, however Ford In Ohio operates about the same Way, needless to Say ,, I will never step foot on a Ford lot again. Oh yes, they also make you check in and out at the gate, you can not just drive in and look around without supervision treat you like a crook. More

Worse customer service i have ever received and the higher up in management that you go it only get ruder and louder. Was told to take my business somewhere else and I would advise you the same!!! higher up in management that you go it only get ruder and louder. Was told to take my business somewhere else and I would advise you the same!!! More

I went Earnhardt Ford to have recalled lug nuts replaced on my car. After I had a 2 hour inspection 3 days earlier. The service advisor called and said the ordered replacement lug nuts were in and I could on my car. After I had a 2 hour inspection 3 days earlier. The service advisor called and said the ordered replacement lug nuts were in and I could come in anytime and get them replaced. So I made an appointment for 9:00 A.M. Monday morning. I arrived at Earnhardt Ford at 8:45 thinking I might get a head start on the service and get out a little sooner so I would have plenty of time to get to my 11:00 A.M. appointment. At 10:25 my vehicle had not been serviced and was sitting in the parking lot waiting for the next available lift to open. After complaining to the service manager my vehicle was finally completed. I was able to get out of there by 10:50. My question is: What is the purpose of an appointment if now one can keep it? Doctors are one thing but service on a vehicle is something else. These people need to take some time management classes! I will never go to Earnhardt Ford again for service or the purchase of a new vehicle. I should have brought a lunch! More