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Earnhardt Ford
Chandler, AZ
528 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 528 reviews
April 21, 2017
Had great sales and service experience Eric in service was v Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I re Was very pleased with the sales and service at Earnhardt Ford. Eric in service was particularly helpful and went out of his way to make sure that I received the warranty on the tires that was due. Everything else was done with professional service. Thank you tex. More
by William Pittman
Employees Worked With
Eric in service, mo in sales
March 07, 2017
Harrassed by Marcelo! Unsatisfied Customer!!! We purchased a new van from 2015. It was not registered in the state, but used for being loaned to customers and used as courtesy vehicle. The worst a We purchased a new van from 2015. It was not registered in the state, but used for being loaned to customers and used as courtesy vehicle. The worst and regretful experience happened. I'm not planning to buy any car from them again, if my situation's not corrected. None of them told us, until the meeting with the Asst. Mgr., that somebody spilled something and they had to clean it up. After I mentioned that, while driving the van on the way home, there was a very strong smell of cleaning chemicals; it was more like a mixture of chemicals. It lasted for more than three days. It's not good for me, since I have respiratory problems. We bought 2 new cars before from them. They never had any issues. It was in the shop during the purchased time. Anyways, we brought the van back due to a fuel pump problem. We intended to return the van on or before the 30-day period because of the DISSATISFACTION OF MY EXPERIENCE, and I was NOT PLEASED TO DRIVE IT, but the Asst. Sales Mgr. said that we couldn't return it (mentioning the lemon laws that they took advantage of without considering other customers). Considering that there were no floor mats on the backseat floor, we asked them to provide us at least 2 floor mats. I called Joe, the Asst. Sales Mgr. He advised me to go to Marcelo. THAT WAS WHERE THE REAL ISSUE STARTED!!! While walking, I told Marcelo that I was there to pick-up the 2 new floor mats. Suddenly he replied that I was a BULLY and they didn't owe anything to us; he also said that I should not be teaching my daughter to be a BULLY. My daughter is a witness for everything he said. I responded that I was here to pick up the 2 new floor mats. I already called Joe. He kept telling me that I was a bully and they didn't owe anything to us over and over. This incident happened in the open public area. I was feeling HUMILIATED AND EMBARRASSED. I was thinking of WHAT WAS POSSIBLY WRONG WITH HIS MIND. I was planning to do a quick stop-by and was being held longer than I expected. I had a busy schedule. I told him that the 2 new floor mats were part of the new van that we purchased. We purchased 2 new vehicles before, each of them had 4 floor mats. Considering this, two floor mats were not a lot and were very basic. Luckily, we asked for 2 new floor mats instead of 4 floor mats (considering that it's a van). He brought us in the office and called Joe and told Joe to let me hear that they didn't owe anything to us. Does the Ford Earnhardt dealership sell their floor mats that are supposed to be part of the new, purchased vehicle? Is it part of the manufacturer's standard policy that the new, purchased vehicle has floor mats for customer/passenger convenience? I was aggravated with the situation, and he kept mentioning that I was a bully and they didn't owe anything to us. I told him that I'm going to report them to the Better Business Bureau. Joe told him to give us the 2 floor mats. He even mentioned that if it was him, he wouldn't give it to us. GOING ON TO THE NEXT ISSUE. I know that we all have snacks, such as peanuts. Marcelo had been eating peanuts. When he was talking, he kept spitting them out at me. It was extremely unsanitary, and, not to mention, very, very rude. Gross and unhealthy! After seeing this, I lost my appetite for lunch. It was not a good example for my daughter. Don't talk while your mouth is full (especially to a customer that you are assisting)! I would definitely NOT RECOMMEND THIS DEALERSHIP. THE PEOPLE THERE MAY SEEM NICE AT FIRST, BUT THEY REALLY ARE PUSHY, DISGUSTING, AND RUDE!!! More
by #beingbullied
Employees Worked With
Marcelo
March 04, 2017
Unauthorised account withdrawal amounts cost $1450 n.s.f. I had recently purchased a used vehicle from them. Was pre approved before I even took the drive, was ready to take delivery. After I explained to sal I had recently purchased a used vehicle from them. Was pre approved before I even took the drive, was ready to take delivery. After I explained to sales /loan officer down pmnt is not avail for 1/2. Weeks, no problem we can do promise art note for it. So that's when I drove down only to be told wen u being pmnt down ,we will roll you in your new vehicle. Sales informed me they can't do promise to pay , and original person I spoke with via phone was magical off that day, and couldn't be reached. 3hr I was there, only having make a 2nd and 3rd trip. Down . At the end when I waited on finance to sign , the salesman asked for down pmnt again, this time yelling at me how I wasted his time, .. excuse me.. I said, I told him 3 times I'll have it on Monday. We will do promise note . And gave copy of debit card info, .. it's been a non stop hassle , due to Earnhardt's continuously running my card for pmnt , Inc other amounts I didn't authorise for. I called asking not to run card ,BC I just pulled cash from account since I'll be there on Sunday to pick up wife's car that was left there and I'm bringing cash. No sooner did I hang up the phone I get a text from my bank informing me that a withdrawal transaction buy Earnhardt was authorized for the amount of the down payment and I just have gotten off the phone with Earnhardt asking them not to because I'm bringing cash they ignored it. Since then for the past three weeks they've been running my card racking up multiple overdraft charges every time they do an authorization any given amount through my credit union I am charged $35 each time 16 charges now they're threatening me with messed up voicemail stadium that the lender wants to truck back and I need to comply or turning report the car still I called the finance company inform them of the situation they said my loan is funded Earnhardt has nothing to do with the loan anymore and it's now become harassment every week every day since January 20th 2017 still to this day I'm getting calls they got their money now they're harassing buyer beware do not buy from Earnhardt far as I'm concerned they owe me all my overdraft fees before I retain my attorney on Monday comma very unprofessional I was treated like a piece of dirt and issues with the front end of the truck we're never fixed nor will I be by then it came out of my pocket to fix them. My advice run from Earnhardt's ,do not buy. They're dishonest unprofessional Liars and con artists I would never treat my customers this way and that's why my business has 5 out of 5 Stars 4 reviews... Buyer beware. (Mike B) More
by Mike B
Employees Worked With
Todd (senior loan officer was only one who was honest with me, I wasn't able to work with him, otherwise review would been different.
February 10, 2017
Bad Business Practices I purchased a new Ford Explorer. I had them arrange the financing on the vehicle. I was recently applying for a home loan and the mortgage office to I purchased a new Ford Explorer. I had them arrange the financing on the vehicle. I was recently applying for a home loan and the mortgage office told me of 10 credit inquiries that were put on my credit report. I also found out from Experian Credit Reporting, that every time my credit is checked, I loss 4 points off my FICO score. I never authorized this many hits on my credit and have written numerous letters to Tex Earnhardt with never a return from any of his employees. I recently hired an attorney to handle this on my behalf, maybe this will wake Tex up enough to do the right thing. More
by totegote0987
Employees Worked With
finance manager
February 02, 2017
deceptive practice This is a bad place to buy a vehicle. The vehicle I sat in and went over on the patio is not the same that I received. Upon trying to resolve this iss This is a bad place to buy a vehicle. The vehicle I sat in and went over on the patio is not the same that I received. Upon trying to resolve this issue I was called crazy, not right, did I need help, and much worse. The GM John was less than help full and wouldn't give me the time of day. He quickly passed me off to service. they did absolutely nothing for me. I proceeded with a complaint with Ford Motor Co.. I am waiting to hear back from them. STEER CLEAR FROM EARNHARDT FORD. They have a 86% dissatisfaction rate with the BBB. I wish I had looked that up first. They need to make it right with me More
by rippedoff
Employees Worked With
Sales rep Cody, Gm John, sales manager Chris Shepard
January 11, 2017
Poor Service Dept I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then I'd give the dealer zero stars if I could, specific to service dept. They took a working SYNC system, 'upgraded' it until it didnt work anymore then gave me the worst customer service imaginable when I took it back in. They refunded the money for the upgrade but now I'm stuck with a broken radio / nav. system. More
by gbeckner
Employees Worked With
Jeff Cool, Gary something
December 25, 2016
EARNHARDT has been around many years for good reason!! My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the My very first purchase was when I bought a brand new F-150 back in 1977. We lived right across the street from the dealership when it as still on the.corner of Rural Rd & Baseline Rd in Tempe, AZ. Our experiences with Tex's business have always been great. We continue to lease vehicles from Earnhardt & recommend their services to all. Our latest vehicle is a new 2015 Titanium ESCAPE & we thoroughly enjoy it. We may lease the EDGE next ! Any warranty work has always been done to our satisfaction! More
by Steve M.
Employees Worked With
Mel
October 02, 2016
Shady We found a wrangler and it had to have recalls fixed. They told us 2 weeks it would be done and had agreed upon a price. Coming on 4 weeks later the We found a wrangler and it had to have recalls fixed. They told us 2 weeks it would be done and had agreed upon a price. Coming on 4 weeks later they are trying to sell a different vehicle to us multiple times. Ran our credit without our authorization and told us the motor is bad and can not sell the vehicle to us now. Horrible horrible experience and would not recommend anyone wasting their time with this car dealership. Shady and dishonest! More
by Shelly Bunting
Employees Worked With
Fading and his boss been their 22 years Ron
September 10, 2016
Humiliation and discrimination describes my feelings! I tried to buy a car from the this weekend. Went through the whole sales and finance process. Got the car cleaned, detailed and my phone synced. Whe I tried to buy a car from the this weekend. Went through the whole sales and finance process. Got the car cleaned, detailed and my phone synced. When I was in the car, turning the key in the ignition, Ryan Plunkett came running from his office - told me I could not have the car, took me out of it, got the keys back and cancelled all the paperwork. I have never been so humiliated. Unprofessional, poorly trained and rude. I hope I will never have to set foot in this store ever again! More
by Inaie Ramalho
Employees Worked With
Ryan Plunket
July 28, 2016
Never go to this dealer I am from Waco Texas and stated a 25 day road trip. I was traveling to Chandler AZ on my first day. My service engine light came on in El Paso but the I am from Waco Texas and stated a 25 day road trip. I was traveling to Chandler AZ on my first day. My service engine light came on in El Paso but the truck ran fine so I drove it to Chandler. On the way I called Earnhardt Ford service Dept and they said they could not look at it for a week. I asked what a traveler who needs service should do and the lady suggested I go to autozone. I drive a 60k King Ranch F150 and I sure as heck did not buy it from Autozone. I called Berge Ford and they fixed my truck on a Friday before I could even return to Chandler from the Pima Air & Space Museum in Tuscon. More
by jihry
Employees Worked With
Service
