Earnhardt Ford

Excellent customer service and care by Tommy Watson, Internet Sales Manager. He was kind, welcoming, friendly and made me feel appreciated even though I told him from the start that the only reason for Internet Sales Manager. He was kind, welcoming, friendly and made me feel appreciated even though I told him from the start that the only reason for my visit was to compare 2 of the 2020 F150s (Platinum and King Ranch). When I presented him with a printout containing VIN # as well as Stock # of the trucks that I wanted to check out he complimented me by saying that it seemed like I'm really organized with my research. I was able to accomplish everything that I came to do except for buying one of them; I wish that I could afford either one as that would be my dream to own such an amazing truck... More

Brought my explorer in for a roof rack that keeps popping off. The service team was great and I was in and out of there in about 1 hour. Very happy with the service here. off. The service team was great and I was in and out of there in about 1 hour. Very happy with the service here. More

Young man that helped me very knowledgeable, polite, checked my vehicle in in a timely manner. No complaints. I just moved to area and this dealership is very convenient to where I am residing. Work do checked my vehicle in in a timely manner. No complaints. I just moved to area and this dealership is very convenient to where I am residing. Work done in a timely manner. More

First time to take in the F150 in AZ. Joe was incredibly easy to work with and communicative. I didn't feel taken advantage of. easy to work with and communicative. I didn't feel taken advantage of. More

All - Excellent service! Special mention to Gina, S.A. who is awesome! Quick Lane is a great group!! Loyal client for 17 yrs! Bill Spart who is awesome! Quick Lane is a great group!! Loyal client for 17 yrs! Bill Spart More

Not what they used to be....As a 13-year patron of Not what they used to be.... As a 13-year patron of Earnhardt Ford in Chandler it pains me to see what this dealership has become. I have purchased Not what they used to be.... As a 13-year patron of Earnhardt Ford in Chandler it pains me to see what this dealership has become. I have purchased 5 new vehicles from them over the past 13-years of which all have been maintained in their service department. That said, my recent service experience shows the continued reduction in customer service I have been seeing and experiencing over the past 2-years. Service turn around times are slow, there is no urgency, and communication is terrible. I had a 7am appt to drop of my 2017 F150; after nearly 1/2 a day, my leaving multiple messages, I finally hear back from them only to tell me they are not even going to be able to look at the truck until "tomorrow". Can I ask why I have a 7am (first appt) scheduled if the vehicle won't even be looked at until the following day? The reason I received was they were "just to busy". The first text reply I received from my service advisor was she would get back to me when she gets "caught-up". They are either too busy for my business or more likely they have their employees just stretched too thin. In all my years I've never dropped off a vehicle at 7am for it to not even be looked at until the next day. I see a few other reviews posted with very similar stories; you can't keep peoples vehicles for days when you a set service appointment. Bottomline, this is a direction reflection on the leadership and their focus on the customer. I guess my run has ended, I will look to try one of the other dozen Ford dealers in the valley going forward. More

Dustin in the Quick Lane was great. Came in for an oil change and tire rotation. They had me in and out is less time than anticipated. Well Done. My car was clean with no grease left behind by the serv change and tire rotation. They had me in and out is less time than anticipated. Well Done. My car was clean with no grease left behind by the service tech. Tire pressure was set to the exact factory specs. Thanks for a job well done More

Art amazing, will definitely call again for our next vehicle. The Sales Manager, Joe I think is his name, is an arrogant jerk. Art was great!! vehicle. The Sales Manager, Joe I think is his name, is an arrogant jerk. Art was great!! More

Outstanding professional service from Austin.Earnhardt Outstanding professional service from Austin. Earnhardt will continue being my dealership! Thank you, Austin. I learn about my car with mentors of t Outstanding professional service from Austin. Earnhardt will continue being my dealership! Thank you, Austin. I learn about my car with mentors of the highest caliber. More

Jessi T. did a great job Jessi T. - he did an outstanding job. Professional, courteous & timely. I was in and out in no time and the job was done. I highly recommend him Jessi T. - he did an outstanding job. Professional, courteous & timely. I was in and out in no time and the job was done. I highly recommend him More