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Earnhardt Ford

Chandler, AZ

Overview
Employees
Reviews
Vehicles
4.9
554 Reviews
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7300 W Orchid Ln

Chandler, AZ

85226

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Showing 554 reviews

February 26, 2024

Always use Earnhardt’s for service always great service have for years will be back More

by Clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice
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Feb 28, 2024 -

Earnhardt Ford responded

Hi Clay! Thank you so much for your kind words and for being a loyal customer. We are thrilled to hear that you consistently receive great service from our team. We look forward to welcoming you back next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 25, 2024

Laurie McClellan was awesome! I have bought four cars from her. Will buy many more! More

by Watsonhwr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie McClellan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Earnhardt Ford responded

Hi Watsonhwr, thank you for sharing your positive experience with Laurie! We're thrilled to hear that you've had such great experiences with her. We appreciate your loyalty and look forward to helping you with your future car purchases! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

February 24, 2024

Stopped by the dealership to look at a different vehicle than the one purchased but it was already sold. We needed a 1 ton pickup and Jamar showed us the one we purchased. There was a rock chip in the wind More

by credivue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamar
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Feb 26, 2024 -

Earnhardt Ford responded

Hi Credivue, thank you for sharing your experience with us. We're glad Jamar was able to assist you in finding the perfect pickup. Our service department always strives to provide efficient solutions, like fixing the rock chip in your windshield on the spot. We appreciate your feedback! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

February 23, 2024

Awesome treatment by everyone! Waiting room amazing! Fast and courteous! Cost very reasonable! Will definitely come back! More

by kstole82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Perez
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Feb 26, 2024 -

Earnhardt Ford responded

Thank you for the fantastic review, kstole82! We're thrilled to hear that you had an amazing experience with us. Our team works hard to provide top-notch service, and we're glad it didn't go unnoticed. We look forward to welcoming you back in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 21, 2024

xxxx show worst experience I have ever had Lots of promises when signing all promises were forgotten or told yea I got u I gave them a bad customer service review and they said they were repossession More

by Mic_ams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Nissen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Qayumi
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Earnhardt Ford responded

You purchased the vehicle from us under the pretense that your Credit Union would give you a certain interest rate based on your relationship with them. However, your CU did not give you the rate that you thought they would so your payment increased. You blamed us for that increase and in your sales survey to Ford, you stated, that you wished you could rescind your vehicle purchase and give the vehicle back. We read that survey and called you to simply give you the option to rescind. You declined our offer. If you would like to discuss further, please reach out to me. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

February 21, 2024

I had a great experience purchasing a Ford Ranger Truck. Salesman Jared came to my residence and personally drove me to the dealership (as I was without vehicle at the time). Jared was very friendly and eas More

by jcornwell2024
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jared Aiken
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Feb 22, 2024 -

Earnhardt Ford responded

Hi jcornwell2024! Thank you for sharing your wonderful experience with us. We're thrilled to hear that Jared provided you with exceptional service and made your car buying process smooth and enjoyable. We appreciate your feedback and look forward to serving you again in the future. Enjoy your new Ford Ranger! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

February 18, 2024

Very friendly service, courteous and professional. Josh was the best, explained what they were doing and what they recommended to be done as well. More

by dwalker212212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service
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Feb 19, 2024 -

Earnhardt Ford responded

Thank you for the glowing review! We're thrilled to hear that Josh provided you with such excellent service. We pride ourselves on being friendly, courteous, and professional, so it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 17, 2024

We had excellent customer service while purchasing our 2023 Ford Explorer. Our salesman, Tim, was over the top amazing. More

by Kat.kuchlak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim
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Feb 19, 2024 -

Earnhardt Ford responded

Congratulations on your new Ford Explorer, Kat! We are happy to hear Tim delivered a stellar experience. Welcome to the family! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com

February 15, 2024

Service manager Josh was great to work with got me right in and explained all components of my bill More

by timondemand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh. Perez
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Feb 19, 2024 -

Earnhardt Ford responded

Thank you for trusting us with your vehicle! We are so proud of Josh for delivering an excellent visit. Until next time! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

February 08, 2024

We were extremely satisfied with the service provided by this dealership. The repair work on our Expedition was diagnosed and done in a timely fashion. More

by Montana snowbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle who scheduled our appt; Joe Helms who was our service consultant
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Feb 09, 2024 -

Earnhardt Ford responded

Thank you for your kind words! We're thrilled to hear that you were extremely satisfied with the service provided by our dealership. We pride ourselves on delivering timely and efficient repair work. If you have any other questions or feedback, feel free to reach out. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com

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