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Earnhardt Chrysler Jeep Dodge Ram - Service Center

Gilbert, AZ

4.5
408 Reviews

408 Reviews of Earnhardt Chrysler Jeep Dodge Ram - Service Center

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February 03, 2024

Went in for an oil change and ended up bying a set of tires,which i really needed.Stacey Spradley found me copons to help me out with the cost!Thanks Stacy that really helped me out with my buget. More

by daveevadaveyoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Spradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Dave! Thanks for sharing your positive experience with us. We're glad that Stacey was able to assist you in finding coupons to help with the cost and that it helped you stick to your budget. We appreciate your business and hope to see you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

Feb 05, 2024 -

daveevadaveyoine responded

Good Job!!

January 27, 2024

This is the worst service department ever! ! I have been trying to make an appointment online for months now! No luck the calendar is booked forever I then try to online chat where they kee More

by m.colasurdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Feb 05, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We appreciate you bringing your concerns to our attention and you bringing your vehicle back in last week, but unfortunately, we will need to have our technicians examine your vehicle. Once examined, we can decide together the best course of action for your vehicle. Should you change your mind and would like us to perform a diagnosis, please contact me and I will be happy to set up an appointment for you. Regards, Josh Utley Service Manager josh.utley@earnhardt.com 480-756-3599

January 25, 2024

Tiana is outstanding. .. I've know her for years now and she always has been/is kind, courteous, knowledgeable and responsive. It's obvious she always is doing her best for More

by John & Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi John & Karen! Thank you so much for your kind words about Tiana. We are thrilled to hear that she has consistently provided excellent service and support. We're lucky to have her on our team, and we appreciate your recognition of her dedication. Have a great day! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 19, 2024

I purchased my 2022 Ram Mega Cab from Earnhardt. I've had to return a few times for recalls and have had the pleasure of dealing with Doug Miller. It's nice to have a service person who keeps me inf More

by fs.silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi fs.silva, thank you for choosing us! We're glad to hear that Doug has provided you with excellent service and kept you informed throughout the process of your purchase. We appreciate your loyalty, even with the distance, and look forward to continuing to serve you! Regards, Victoria Smith victoria.smith@earnhardt.com

January 18, 2024

Last week our Wagoneer steering locked up but was covered by warranty. Normally, I avoid Service Departments at cost because of the time suck out of your day. However, Marvin at Gilbert Jeep were fast & h More

by James C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi James, thank you for sharing your positive experience with our Service Department! We're glad Marvin provided excellent communication and found you a loaner car quickly. We appreciate your feedback and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 16, 2024

Came in for 3 recalls. No issues. Jeep cherokee 2022 4xe. Gave me rental car. Great team More

by BCherokee2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi BCherokee2022! Thank you for choosing Earnhardt CDJR. We're glad to hear that everything went smoothly and that our team provided you with a rental car. If you have any more questions or need further assistance, please don't hesitate to reach out. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 12, 2024

Burt was very kind and courteous. I had a baby with me and he didn’t rush me to leave and get in my car. He even offered to get me a water! How sweet! I wish there were appointment sl More

by kbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your kind words, kbb. We apologize for any inconvenience with the appointment system, but we're glad you had a smooth oil change. We appreciate your feedback and hope to serve you again soon. Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 11, 2024

Made it very simple with making an appointment , informed me of what to expect and pricing. Vehicle was done well within the time quoted. ! Thx Doug More

by richh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Rich, thank you for sharing your positive experience with us! We're glad to hear that we made the appointment process easy for you and provided clear information. Our team always strives to deliver efficient and timely service. We appreciate your feedback! Regards, Luke Morris Service Director luke.morris@earnhardt.com

January 07, 2024

I have owned two autos from Earnhardt and Bryan has been my agent from the beginning. He has always been knowledgeable and courteous. I always recommend Earnhardt to my friends and family. More

by Dennis Neri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Lamch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Cornwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Dennis! Thank you so much for your kind words and for choosing Earnhardt as your go-to auto dealership. We appreciate your recommendation and are thrilled that Bryan has provided you with exceptional service. We look forward to serving you, your friends, and family in the future. Regards, Victoria Smith victoria.smith@earnhardt.com

December 30, 2023

I have bought cars and service here for more than 20 years. My intention is to continue. Presently most of my interaction is with Express Lube service advisor Stacy Spradley. She does a great job of More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Spradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Joe, thank you for your continued support and loyalty over the past 20 years. We're thrilled to hear that Stacy has been providing you with excellent service and keeping you informed about our specials. We appreciate your feedback and look forward to serving you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

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