Earnhardt Chrysler Jeep Dodge Ram - Service Center

Doug has always done an amazing job. He keeps me informed throughout the whole process. He even went over and beyond by assist with a part that needed tie downs in order for it to be saf He keeps me informed throughout the whole process. He even went over and beyond by assist with a part that needed tie downs in order for it to be safe for my drive back home. Excellent job!!!! Thank you More

I bought my Jeep Gladiator Mojave here February 26, 2022. My very first brand new vehicle. Went back there February 17th or 24th 2024. Because my gorilla glass cracked. According to jeep wave gorilla glass h My very first brand new vehicle. Went back there February 17th or 24th 2024. Because my gorilla glass cracked. According to jeep wave gorilla glass has 2 years warranty. I don't remember the service advisor's name, but he mention from the beginning of our conversation to just use my auto insurance for the windshield. I told him about the jeep wave 2 years warranty so he did took a photo of my vin number and the cracked windshield he said he will try to submit a warranty claim. I did mention to him that my rear Fox shocks making a loud squeaky noise. He said that my jeep is lifted so they cannot do any warranty. My jeep has stock suspension. He also mention that my suspension is rusted. It's mud/dirt from enjoying what the jeep is made for. He then ask me if I live in California. Then he point out that I have replaced the steering stabilizer with aftermarket fox ats. I guess that's what make my rear shock squeaky lol. It will not covered with warranty he said. He also mention that my jeep has 20,000 miles it's due for differential gear oil change. I told him that I will take care of the differential. He said someone will contact me about the windshield in a week. A week passed. I called jeep wave after a week, they open up a case #, also contacted the dealership Earnhardt but, No they did not file a warranty claim. Jeep wave advice me to go to a different dealership which I went to Courtesy jeep and they took care of it. I gave this dealership a few chances to do thing right, I've came back with this dealership a few times. First when my front differential actuator went out, I also mention to do my 1st free oil change, they kept my jeep for 3 day. Dropped it off with 1/4 gas in the tank, picked it up after 3 days, service advisor ask for 5 star so he can get a commission. Drove off from the dealership my fuel is empty fuel light is on, no problem I'll fill it up. Got home, open the hood, I notice that the oil filter plastic housing never been touch, still got all the dust from wheeling, I check the oil from the dip stick, a little bit dark.Maybe because my jeep only has a little over a 1000 miles at that point. They did charged a free oil change. I did start doing my own oil change from that point even though I still have 3 free oil change through jeep wave.I presoak my new oil fiter before installing them to eliminate dry start.Second time it was the parts department, I was standing there for 15 minutes before one of the two guys helping a customer said that he will be right with me, I guess I was invisible for 14 minutes even though they look at me a few times and not say a thing. I'm not even gonna go with the 3rd & 4th time that I went here. I already gave Courtney of Superstition my business. Parts and Service department are more friendly and they're more professional not asking for 5 star rating. I work at the dealership also as a field technician/mechanic so I know how important to treat a customer and listen to customers complain or concerns. More

Had a safety recall for 2021 Grand Cherokee. This dealership had the parts and accommodated my schedule with ease and the service was excellent from Marc who made sure I was kept informed while This dealership had the parts and accommodated my schedule with ease and the service was excellent from Marc who made sure I was kept informed while waiting. More

Absolutely fantastic customer service. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. Reps are very responsive, knowledgable, and so friendly! Hands down the best dealership experience I've ever had. More

Very nice personality to talk to. Provided all the necessary details and was always available for any questions. Provided all the necessary details and was always available for any questions. More

Brian was very helpful and professional. Got the job done quickly. Outstanding customer service. Thank you Got the job done quickly. Outstanding customer service. Thank you More

Happy with service, rental car and tecchnicians. I am a person of few words too. I am a person of few words too. More

It's people like Doug that really take the time to explain the service on our RAM Truck.... 5 Stars!! explain the service on our RAM Truck.... 5 Stars!! More

My diesel Jeep had a recall on the fuel pump and the radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the upda radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the update, which they tried to blame on me. They never performed the diagnostic I requested and tried to blame the engine light on my air filter. They made me purchase a new air filter, which did nothing. Luke Morris promised they would run a free diagnostic and have my vehicle ready before I went on vacation. I called the day of (3 days later) and they hadn't even looked at my vehicle or performed the diagnostic I requested twice now. They are refusing to acknowledge the code related to the fuel system is related to the recalled fuel pump, which states all damaged fuel components must be replaced and now Luke is not returning any of my phone calls. I had to open up a case with Mopar due to this. I will not be purchasing another vehicle from this dealer. They are highly incompetent and immoral people. I do not trust my vehicle in their care. They have not once done what I requested, they have never finished on time, and I've caught them lying to me multiple times. One of their employees continuously called me during the holidays requesting a review. She divulged her financial situation to me saying they would fire her over the holidays if I didn't give her a good review. More

I love this dealership. I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work w I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work would take a few hours. I got to the dealership 20 minutes before opening but I was greeted by a very, very nice young man. At 7am Burt Johnson promptly greeted me and told me he would try to expedite my service and that I wouldn't need a loaner. He showed me to their very comfortable customer lounge with much appreciated coffee and donuts. Burt checked with me several times to alert me to their progress and I was amazed when he came back to tell me my vehicle was ready. My half day wait was a short one hour and 15 minutes. The competition should be very worried. Thank you Burt and fellow employees. More