Earnhardt Chrysler Jeep Dodge Ram - Service Center

My diesel Jeep had a recall on the fuel pump and the radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the upda radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the update, which they tried to blame on me. They never performed the diagnostic I requested and tried to blame the engine light on my air filter. They made me purchase a new air filter, which did nothing. Luke Morris promised they would run a free diagnostic and have my vehicle ready before I went on vacation. I called the day of (3 days later) and they hadn't even looked at my vehicle or performed the diagnostic I requested twice now. They are refusing to acknowledge the code related to the fuel system is related to the recalled fuel pump, which states all damaged fuel components must be replaced and now Luke is not returning any of my phone calls. I had to open up a case with Mopar due to this. I will not be purchasing another vehicle from this dealer. They are highly incompetent and immoral people. I do not trust my vehicle in their care. They have not once done what I requested, they have never finished on time, and I've caught them lying to me multiple times. One of their employees continuously called me during the holidays requesting a review. She divulged her financial situation to me saying they would fire her over the holidays if I didn't give her a good review. More

I love this dealership. I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work w I drive right past a Chrysler dealership in Mesa to go to Earnhardt. On my recent visit I was advised I would have to use a loner because the work would take a few hours. I got to the dealership 20 minutes before opening but I was greeted by a very, very nice young man. At 7am Burt Johnson promptly greeted me and told me he would try to expedite my service and that I wouldn't need a loaner. He showed me to their very comfortable customer lounge with much appreciated coffee and donuts. Burt checked with me several times to alert me to their progress and I was amazed when he came back to tell me my vehicle was ready. My half day wait was a short one hour and 15 minutes. The competition should be very worried. Thank you Burt and fellow employees. More

Both, the Sales Department & the Service Department, are wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt wonderful. They take such good care of us and our new vehicle. I’d definitely recommend this dealership to my friends or family. Thank you, Earnhardt! More

Earnhardt is the only dealership that we trust for all aspects of our vehicles from buying to service. The staff throughout is excellent and will make sure you are comfortable and informed. aspects of our vehicles from buying to service. The staff throughout is excellent and will make sure you are comfortable and informed. More

Marc was great, kept me up to speed with the status of my truck, and had it back to me when he said he would. truck, and had it back to me when he said he would. More

Tammy is great. She answered my questions, she kept me updated while I was waiting for my Jeep service. She is very kind and I felt like I was in great hands. Thank She answered my questions, she kept me updated while I was waiting for my Jeep service. She is very kind and I felt like I was in great hands. Thank You More

Always treated professionally and receive efficient timely turnaround time for my vehicle service. Service staff are exceptional.!!! timely turnaround time for my vehicle service. Service staff are exceptional.!!! More

Tammy is a wonderful asset for the dealership. I found her to be responsive to my needs and respectful of my time. I found her to be responsive to my needs and respectful of my time. More

My truck has been to this shop 4 times for the same concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30 concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30-45 minutes of driving, it will begin to misfire. It’ll misfire randomly but has hard misfires when accelerating from a dead stop. My first two visits were with Marlon. First visit he said it was just a battery was causing a long crank and everything was fine. This means they didn’t test drive it long enough. On pickup, Marlon said, “ Well you have fluids due and maybe it’s your spark plugs. They are due at 30k.” So I apply for the credit card. I come back to have everything done. This time it pops a check engine light for a fuel pressure regulator high deviation code. They do all the work. Marlon says I need a brake flush and I agree. Later on he says they can’t do a transmission service but I need a power steering service in the same text thread. I lost my mind and called him out. It’s electric power steering. He thought he could get one more flush out of a sucker. Went to go pick up and speak to a manager. They were busy. I noticed on my invoice that they changed my email so that I do not get a survey in my email. Surveys effect everyone’s pay so make sure your email is correct before they invoice your repair. I picked up the vehicle and it stalled right away and brought it back. Third visit was with Doug. I spoke with Luke the director. He said, “You have to understand why we changed your email to protect our reputation because you know the ins and outs of the business. If you can remove that we will do everything we can to help you.” I did. They said the fuel pump was bad. I got furious. If the fuel pump is losing pressure it will cause a fuel pressure regulator high deviation code because the measured pressure is different from what it should be. I bring this up and no empathy or explanation. When I go to pick it up, they say oh your supercharger is bad it’s whining. I asked for old parts and price on core. No information or parts on arrival. AT THIS POINT I DON’T TRUST THEM. I pick up and get billed for 1 month of rental while they did the fuel pump and they pick up the rental for the supercharger because it’s under manufacture warranty. Turns out my ext warranty paid them for 5 days of rental but never reflected on my bill. I pick up and my first long drive stalled again. I DROP IT OFF THE FOLLOWING MONDAY AND THEY PULL A FUEL PUMP CONTROL MODULE FAULT CODE. You are telling me it wasn’t the fuel pump. OMFG. This time they have me set up the rental. I call Ram Customer Care. They say they will cover the rental but after 18days I check to see if the rental reservation was changed to Earnhardt’s account. Enterprise said no. I ask my service advisor and he says they won’t do it until they find out if the repair is covered by warranty. He also asked for another 1000$ in diagnostic time to try to find the issue. I said stop service and I’m getting a lawyer. I spoke to Luke. I said 4 months is ridiculous. Misdiagnosis over and over yet you want me to pay more money and pay more in rental. IF YOU TRY CALLING FOR A MANAGER GOOD LUCK. I HAVE A 100K TRUCK THAT CANT GO ON LONG DRIVES. I’ve forwarded all correspondence and story to news station tip lines and my attorney. I’ve left a message for the Dealership GM. More

With brian as my service advisor it just don't get any better than this better than this More