Earnhardt Chrysler Jeep Dodge Ram - Service Center

Major service His was my first major repair since I started using Earnhardt. Rosemary Serna was an excellent advisor no kept me informed throughout the process. I w His was my first major repair since I started using Earnhardt. Rosemary Serna was an excellent advisor no kept me informed throughout the process. I wil retun to Earnhardt for any future services as well. More

Bodyshop work Recently had body work done and overall the work was done fairly well. The reason I am rating at only three stars is because the coordination betwee Recently had body work done and overall the work was done fairly well. The reason I am rating at only three stars is because the coordination between the advisor. He did not follow up we me, twice I had to call in to get a status and I also communicated that I had the check from the insurance agency but iwhen It was complete and he left a message he explained to me that if I cash the check to bring in the cash after we had already talked about me not cashing the check and just signing it over so that just tells me that he really was not paying attention when I called him to ask status of my vehicle. For a customer based service just not a good protocol . More

Outstanding service Great service people, excellenthe service. Best I have been to hands down. Understand issues, diagnostics and drive solutions. They pay attention t Great service people, excellenthe service. Best I have been to hands down. Understand issues, diagnostics and drive solutions. They pay attention to what you say. Really! More

Auto Butler for 2016 Dodge Caravan Great service from Josh Strickland in thw service dept. Our van is the only car we have and the last three times we took it in for its month auto butl Great service from Josh Strickland in thw service dept. Our van is the only car we have and the last three times we took it in for its month auto butler it would be gone litterally all day. I had all four kids with me and explained to Josh lile I had done before with others its our only car and I would need it back. He said he would try his best to get it back to us by 1 and he did! We've always dropped the van off at 730 am and never got it back that quick. He arranged the shuttle for the kids and I. If we need anything done with the van Josh is the man we'll be looking for he's been there for us our last couple of visits amd we really appreciate him! More

Outstanding service and adviser I have been buying and using Earnhardt sales and service for years. I am a retired engineer so I can be picky. Rosemary has always been my adviser and I have been buying and using Earnhardt sales and service for years. I am a retired engineer so I can be picky. Rosemary has always been my adviser and she is without a doubt the best there is. She has the knowledge and is always cheerful. More

Dealer installs after-market alarm system that drain battery BEWARE buying from here - They put on after market alarms that deplete your battery life on BRAND NEW TRUCKS (maybe cars too??) and they don't warrant BEWARE buying from here - They put on after market alarms that deplete your battery life on BRAND NEW TRUCKS (maybe cars too??) and they don't warranty them. Purchased BRAND NEW '15 Dodge Ram 1500 from dealership two years ago. After multiple battery failures, dead battery all the time (in the worst places that I have spent a lot of money on to figure out how to tow), realized the dealership put on an aftermarket alarm system. Earnhardt said it was from another dealership, when they did a truck swap. OK?? Then 8 months later, truck continues to have issues and Sales Manager "Chad Torr" now says they put it on, refuses to pay/warranty and he's the highest person I can talk to. Talked to Mopar and I need GM, which I'm currently figuring out how to get in touch with him. I have had truck in service 3 times to figure out this dead battery issue, Mopar/Dodge service techs say it is this after market alarm system. Chad refuses to even apologize, "not his problem." Thanks Earnhardt!! Will never buy or refer anyone there again (referred my brother and he purchased - you're welcome) and absolutely disgusted. More

Out of towner treated right! Visiting Gilbert from out of town for the Holidays. Check engine light came on and needed a repair. Luke Morris and his Service team took great care t Visiting Gilbert from out of town for the Holidays. Check engine light came on and needed a repair. Luke Morris and his Service team took great care to get us back on the road safely! Really appreciate the prompt and efficient service. More

Vehicle sold. They keep harassing me to bring my Jeep in for service. This car was sold months ago. Would not return to buy anything! Bought a Ford elsewhere. They keep harassing me to bring my Jeep in for service. This car was sold months ago. Would not return to buy anything! Bought a Ford elsewhere. More

Quality is not Job One The employees at the dealership are friendly and cordial; however, there seems to be a disconnect in the service chain, on more than one vist, work th The employees at the dealership are friendly and cordial; however, there seems to be a disconnect in the service chain, on more than one vist, work that was requested was not completed, a part for a repair was ordered and I was not notified that the part had arrived and they sent it back. Had the part reordered. The company should consider having a quality consultant to go through and process walk the way that service is provided More

Dont beleave service writers here . I brought my 2015 Jeep Wrangler here for warranty work twice for the same problem, both times they said they were too busy to look at it and that I I brought my 2015 Jeep Wrangler here for warranty work twice for the same problem, both times they said they were too busy to look at it and that I would have to leave it for 4 to 5 days or bring it back when I had time , now I originally was in warranty miles when I reported issue but when I bought it back I was over miles and they refuse to keep there word and the service writer was not even here anymore , so now they want to stick me with the cost , when they couldn't make time to fix it when I was in warranty. More