Earnhardt Chrysler Jeep Dodge Ram - Service Center

Hour and half wait for an Oil change Last time there I waited for an hour and a half for a simple Oil change. When the Dealership was on Country Club I could get an Oil change in less th Last time there I waited for an hour and a half for a simple Oil change. When the Dealership was on Country Club I could get an Oil change in less than 45 minutes. Now with a State of the Arc Dealership and that time has Doubled. And it's an 15 mile Drive. More

STAY AWAY alternator caught fire at gas station See NHTSA recall 14V-634 or T36 for Chrysler alternator shorting out and causing electrical problems. This happened to my car 2 weeks ago and the See NHTSA recall 14V-634 or T36 for Chrysler alternator shorting out and causing electrical problems. This happened to my car 2 weeks ago and the alternator caught fire at the gas station, luckily AAA was at the same station when it happened and worked fast to disconnect the battery at the same time all of the pumps were being shutdown. I had the car towed and taken into Earnhardt Chrysler to resolve the problem only to find when I went to pick up the car the A.C. no longer works. They are now saying it will take an estimated $1800 in further repairs to correct the air conditioning which worked fine prior to the alternator shorting out. The dealer says they have diagnosed the issue by smell and no further testing is needed. I have all found out that they have replaced the alternator with a the same model rather has the safety recall as the new one will not be available for another "18 months" their words not mine. I refuse to take my car until it is repaired properly and have not gained anyground by trying to work with Earnhardts, I guess now the next thing to do is involve corporate as the service manger Larry has not been helpful in making these repairs and has not returned my voice mails making me take time out of my day to go in there and discuss in person. THIS IS NOT ACCEPTABLE MY CHRYSLER 300 IS USED TO TRANSPORT MY FAMILY AND CLIENTS AND NOW CANNOT BE GUARANTEED SAFE AND I REFUSE TO BE TAKEN ADVANTAGE OF. MAKE IT RIGHT!!! Looks like it's time to try and get the video footage from the gas station as I will not let this issue go and will not accept the car until it is corrected More

Express oil change is more like a traffic jam When I bought my first Dodge fro Earnhardt, service was a breeze. The location on Arizona Ave was a dump, but the service was good, quick and easy. I When I bought my first Dodge fro Earnhardt, service was a breeze. The location on Arizona Ave was a dump, but the service was good, quick and easy. I sold that truck and bought another one from the new dealership. A big, beautiful dealership that is clean, bright and gorgeous. The service sucks though. Express service is a joke. It is anything but express. If you plan on bringing your vehicle here, brace yourself for a LONG stay. Its impossible. STAY AWAY! More

Good experience as always. Loaner cars were really nice also Brought in both Rams for airbag/restraint recalls along with auto butler. No problems, very professional as always and a very well supplied waiting ar Brought in both Rams for airbag/restraint recalls along with auto butler. No problems, very professional as always and a very well supplied waiting area to boot. More

Regular service Randi, in express service, took care of everything. Oil change, rotation of tires, top off fluids and she even had it washed. All was done within th Randi, in express service, took care of everything. Oil change, rotation of tires, top off fluids and she even had it washed. All was done within the time stated and she kept me informed. More

Josh did a great job. Josh did a good job at keeping me informed of progress in my truck's servicing. The moldings replacement was top notch and well done. Josh did a good job at keeping me informed of progress in my truck's servicing. The moldings replacement was top notch and well done. More

New battery's and a tire repair Super job by one and all. Alan in his usual self was awesome, explained the procedure to me, how long it would take and arranged a loaner car. Alan is Super job by one and all. Alan in his usual self was awesome, explained the procedure to me, how long it would take and arranged a loaner car. Alan is , I think the best service advisor I've seen. Always busy taking care of customers. Always go to Alan! More

Randi was excellent during our first oil change on a new vehicle. She made sure everything was ok during the stay and checked to see if the truck was done before the quot during our first oil change on a new vehicle. She made sure everything was ok during the stay and checked to see if the truck was done before the quoted time. I would go back due to her great customer service!!! More

Brian's amazing Brian has always helped me when I've brought my van in, even if it was something small. He's always friendly and so polite. He makes sure that I'm kep Brian has always helped me when I've brought my van in, even if it was something small. He's always friendly and so polite. He makes sure that I'm kept up to date with my van while it is being worked on. More

Rose Serna If your Jeep needs servicing, go to Earnhardt Jeep and ask for Rose Serna. She's the best Service Writer I ever worked with. Great professional and pe If your Jeep needs servicing, go to Earnhardt Jeep and ask for Rose Serna. She's the best Service Writer I ever worked with. Great professional and person! More