Earnhardt Chrysler Jeep Dodge Ram - Service Center

Amazing Customer Service I was in and out fast. I didn't even know I could get my windshield fixed as well and they got everything fixed for me. Will come again and recommend I was in and out fast. I didn't even know I could get my windshield fixed as well and they got everything fixed for me. Will come again and recommend to friends. More

Pleasant as always! I have 1.5 year old Cherokee and a turning 3 year old boy. When something wrong with my car, it's quite exciting to handle them both. But I can alway I have 1.5 year old Cherokee and a turning 3 year old boy. When something wrong with my car, it's quite exciting to handle them both. But I can always rest assured with Earnhardt, ESPECIALLY with Rosemary!! More

Awesome dealership, found the perfect car for me They helped us find the right car, and were willing to work with us on a trade in. All around a very reliable deaership. Thanks pete! They helped us find the right car, and were willing to work with us on a trade in. All around a very reliable deaership. Thanks pete! More

Horrific! Stay away from this location for purchase or service! We were loyal customers for years and purchased 3 vehicles within a 5 year period. Our loyalty w Stay away from this location for purchase or service! We were loyal customers for years and purchased 3 vehicles within a 5 year period. Our loyalty was met with a complete lack of integrity when the last vehicle (my Dodge Challenger) had immediate and obvious "issues." I took my vehicle in for service, they had it for week and claimed they could not find the root issue. My service manager (Randy) could not have been more apathetic and disinterested about allowing me to take home a vehicle that had problems. Fast forward a year, the issues not only persist, but become worse. Suddenly, Randy is able to determine the problem within 12 hours, only now it is not covered under warranty. How convenient. To top it off, they never wash your vehicle for you, even when you've had your car in for weeks at a time, spending thousands of dollars. Stay away! You are better off at Chapman. More

Very professional and courteous I went in for an express oil change. The wait was a little long. The service was done and very nice to work with. Definitely worth the wait I went in for an express oil change. The wait was a little long. The service was done and very nice to work with. Definitely worth the wait More

Professional very professional and easy to work with took my car in and fixed it in a timely manner. Also provided me with a loaner car so I didn't have the inconv very professional and easy to work with took my car in and fixed it in a timely manner. Also provided me with a loaner car so I didn't have the inconvenience of not having a vehicle to drive. Definitely recommend others and I will continue to have my vehicles serviced here. More

Normally never return to the dealer for service this changed I went in for an unscheduled oil change and tire rotation. My experience was very positive. they indated me through the process. An left with clean tr I went in for an unscheduled oil change and tire rotation. My experience was very positive. they indated me through the process. An left with clean truck More

Hour and half wait for an Oil change Last time there I waited for an hour and a half for a simple Oil change. When the Dealership was on Country Club I could get an Oil change in less th Last time there I waited for an hour and a half for a simple Oil change. When the Dealership was on Country Club I could get an Oil change in less than 45 minutes. Now with a State of the Arc Dealership and that time has Doubled. And it's an 15 mile Drive. More

STAY AWAY alternator caught fire at gas station See NHTSA recall 14V-634 or T36 for Chrysler alternator shorting out and causing electrical problems. This happened to my car 2 weeks ago and the See NHTSA recall 14V-634 or T36 for Chrysler alternator shorting out and causing electrical problems. This happened to my car 2 weeks ago and the alternator caught fire at the gas station, luckily AAA was at the same station when it happened and worked fast to disconnect the battery at the same time all of the pumps were being shutdown. I had the car towed and taken into Earnhardt Chrysler to resolve the problem only to find when I went to pick up the car the A.C. no longer works. They are now saying it will take an estimated $1800 in further repairs to correct the air conditioning which worked fine prior to the alternator shorting out. The dealer says they have diagnosed the issue by smell and no further testing is needed. I have all found out that they have replaced the alternator with a the same model rather has the safety recall as the new one will not be available for another "18 months" their words not mine. I refuse to take my car until it is repaired properly and have not gained anyground by trying to work with Earnhardts, I guess now the next thing to do is involve corporate as the service manger Larry has not been helpful in making these repairs and has not returned my voice mails making me take time out of my day to go in there and discuss in person. THIS IS NOT ACCEPTABLE MY CHRYSLER 300 IS USED TO TRANSPORT MY FAMILY AND CLIENTS AND NOW CANNOT BE GUARANTEED SAFE AND I REFUSE TO BE TAKEN ADVANTAGE OF. MAKE IT RIGHT!!! Looks like it's time to try and get the video footage from the gas station as I will not let this issue go and will not accept the car until it is corrected More

Express oil change is more like a traffic jam When I bought my first Dodge fro Earnhardt, service was a breeze. The location on Arizona Ave was a dump, but the service was good, quick and easy. I When I bought my first Dodge fro Earnhardt, service was a breeze. The location on Arizona Ave was a dump, but the service was good, quick and easy. I sold that truck and bought another one from the new dealership. A big, beautiful dealership that is clean, bright and gorgeous. The service sucks though. Express service is a joke. It is anything but express. If you plan on bringing your vehicle here, brace yourself for a LONG stay. Its impossible. STAY AWAY! More