Earnhardt Chrysler Jeep Dodge Ram - Service Center

Great people great service My service visit was fast with friendly people. They took care of my wife’s car as good as they do my own truck. The service there is always great. My service visit was fast with friendly people. They took care of my wife’s car as good as they do my own truck. The service there is always great. More

Manufacturer Recall Chrysler notified us to take our 2017 Pacifica Ltd in to our dealership due to a recall or update on software. We called our Service advisor, Rose Se Chrysler notified us to take our 2017 Pacifica Ltd in to our dealership due to a recall or update on software. We called our Service advisor, Rose Serna. She arranged an appointment for us to come in at our convenience. Rose walked out to greet us as soon as we drove in to the service area. She had everything ready to go. We opted to wait for the car and in what seemed like just a few minutes, Rose came to the lounge and told us the car was ready. Rose always provides excellent service and her beautiful smile always says welcome! More

Vehicle service inspection Daryl Jones got me scheduled for an inspection on my vehicle, and kept me appraised of the progress during my visit every step of the way. He was very Daryl Jones got me scheduled for an inspection on my vehicle, and kept me appraised of the progress during my visit every step of the way. He was very professional and explained thoroughly any potential issues and upcoming service concerns I should be aware of. Technician got the work done sooner than expected and I was back on the road ahead of schedule. More

Failure after sold me the vehicle I am sad and really disappointed that the dealership was not responsive in the least once I purchased my Jeep. And, I Love my Jeep, make no mistake a I am sad and really disappointed that the dealership was not responsive in the least once I purchased my Jeep. And, I Love my Jeep, make no mistake about that! It's just that once the purchased was completed I could not get even good customer service, where I was expecting Outstanding Service. They followed the idea of "Just Do It". You know, where you do the bare minimum, and do not provide Your Best Effort! Sad really. I will not be back or send them business from my patients More

Tiana in service is the best! I was in the car business for 6 years and haven’t found a better service advisor than Tiana. She’s super attentive to her customers and goes out of th I was in the car business for 6 years and haven’t found a better service advisor than Tiana. She’s super attentive to her customers and goes out of the way to make sure they are 100% taken care of. As long as she’s there I’ll bring my car to Earnhardt Dodge for service every time. More

Quick pleasant service. Alan Clark ushered my Pacifica through three recalls and an Auto Butler touch up. He arranged transportation for me and called me as soon as the car Alan Clark ushered my Pacifica through three recalls and an Auto Butler touch up. He arranged transportation for me and called me as soon as the car service was complete. He is helpful, courteous and friendly. More

On time, courteous, informative and customer caring. Darryl and TC did an excellent taking care of my recall service. TC also checked on a noise coming from under my truck and resolved that issue. Over Darryl and TC did an excellent taking care of my recall service. TC also checked on a noise coming from under my truck and resolved that issue. Overall experience was great and I would definitely recommend this dealership to friends and family. More

Service to Dodge Ram 2500 My Ram pickup had a recall for the alternator and I took it to the Gilbert Earnhardt dealership. The service was done promptly and efficiently. I ca My Ram pickup had a recall for the alternator and I took it to the Gilbert Earnhardt dealership. The service was done promptly and efficiently. I can only praise the way the service was done. Allen Clark is my service rep and he was great to work with. More

Quality Employees.. Purchased a new Jeep Cherokee last year from Earnhardts and as previously reported, I was very pleased with Jeff Herber's handling of the deal. At th Purchased a new Jeep Cherokee last year from Earnhardts and as previously reported, I was very pleased with Jeff Herber's handling of the deal. At the time, I asked Jeff to identify a Service Advisor that he would recommend, he suggested Daryl Jones and this past week I had the opportunity to engage his services. Besides verifying why I was in for service ( 6 month Butler detail, lube and oil and tire rotation), I asked Daryl about a couple of issues that I was experiencing and he was very patient in explaining the "whys"..One thing I had noticed was a slowness in the shifting pattern when starting to move and Daryl said he had heard this from some other customers and would check to see if there was a warranty recall. We live quite a few miles away from the dealership and so timing for us to pick up the auto was important. Daryl identified the expected completion time, we left and that afternoon, Daryl called me to report that all the work was done on the Cherokee.."Yes he did find a recall on the shifting issue and was taking care of" and this was one hour before the expected time Daryl had quoted....Patience..professional..knowledgeable..and orientation to quality service for the customer are words that I associate with describing Daryl Jones..Thank You Daryl... More

Excellent Service Dept My Dodge Charger had a recall repair and we brought it in to Earnhardt for it. It was done promptly and correctly. They even washed my car. Allen C My Dodge Charger had a recall repair and we brought it in to Earnhardt for it. It was done promptly and correctly. They even washed my car. Allen Clark was wonderful to work with. I would recommend him to anyone who needs service on their vehicle. Congratulations to a great company! More