Earnhardt Chrysler Jeep Dodge Ram - Service Center

Never responded back on safety recall for Air Bag inflator! Twice in two weeks, I called them to arrange for a time for them to fix the safety recall for the airbag inflator. The first time they told me they di Twice in two weeks, I called them to arrange for a time for them to fix the safety recall for the airbag inflator. The first time they told me they did not have them and would call back when they did. About two weeks went by and I called again but only got the answering machine of a guy named Brian. I was very careful to tell him why I called and made sure I gave him the reason and my callback number" twice" to make sure he would get back to me!!! Guess what!! 2 days later NO CALL. What made me especially mad is that I was in the process of trying to purchase a new Jeep from them. That will not happen now. This is not the first time I have had trouble with them. Once before, I had my previous Jeep in for service and to change my air filter and install a new battery. They delivered my car to me and I decided to check everything out before I left. I soon discovered that they had never put the nut on the airfilter cover and the battery strap was hanging never put back on and was just hanging there. I will not be foolish enough to do business with them again. Poorly run Facility!!! More

Great service as always. I have been a customer for many years and have had great service at all times. Lisa was great this time for my oil change service. I have been a customer for many years and have had great service at all times. Lisa was great this time for my oil change service. More

Oil Change Recommended filter change before doing it. Polite service, cane out and reset the oil gauge after I checked out. Very friendly. You all did a Good job Recommended filter change before doing it. Polite service, cane out and reset the oil gauge after I checked out. Very friendly. You all did a Good job. More

Great job My car was in for a recall, Sean was an excellent service advisor and the recall included a rental car that I was not made aware of when I made the ap My car was in for a recall, Sean was an excellent service advisor and the recall included a rental car that I was not made aware of when I made the appointment this made my day much easier. Sean was very friendly and professional and they got the job done quickly More

Terrible! They damaged my vehicle! If you care at all about your vehicle, Dont take it here. This is the second time we have taken our truck into this place for service. The first time If you care at all about your vehicle, Dont take it here. This is the second time we have taken our truck into this place for service. The first time we Had our 2015 Ram serviced for routine maintenance. Tried to check in, had the papers in a different name and took 3 people to figure it out. Had a rental car reserved only couldn't use it because they didn't open early enough. Was never offered a shuttle or anything home (5 miles up the same road) so we called an uber. Wasn't reimbursed for it. Was told for our hassle they would wash the truck, do wipers, and rotate tires. Truck was only washed on one side. Had oily something splashed on the other. Center piece of rim on one of the tires was broken from being over tightened. Tried to call and see about getting it taken care of and service manager picked up and I could hear a conversation then she hung up. Called back and was told she left a message- clearly a lie. Clearly we didn’t learn our lesson, we had a check engine light go on and a warning that it was going to be put into limp mode and couldn’t get it far enough to get it to our preferred dealer. They clean the DEF tank and give it back $300 later. 10 min down the road the check engine light goes on again. We bring it back and it needs about $3,000 worth of service they got approved through the warranty. The only good thing through the whole experience! We pick it up and the HEAVY compressor that was in the back was tipped over, a huge dent in the wheel cover, the compressor broken with oil and gas spilled all over the bed. The service guy said they let their lot attendant take it to put miles on it and make sure it was fixed. Apparently they went on a full joy ride. The brass fittings for the compressor are broken and they just left it sitting in the oil/gas in the back of the truck! WE CLEANED IT UP OURSELVES ONCE WE GOT HOME!! Stay away from this place!! If you want a REAL dealer go to Tempe dodge! More

Fantastic service I took my 2015 Dodge Ram to Earnhardt for a service check-up. I am at the end of my lease and wanted it gone over before I buy it. Nick was my servic I took my 2015 Dodge Ram to Earnhardt for a service check-up. I am at the end of my lease and wanted it gone over before I buy it. Nick was my service advisor and went over everything with me and explained the process to me and was very professional and kind. I will strongly recommend this business to all my friends and family. More

Exemplary service department experience! Earnhardt Chrystler Jeep Dodge Ram service department went above and beyond for me and my vehicle! Sean Moen (Service advisor) assigned to me took car Earnhardt Chrystler Jeep Dodge Ram service department went above and beyond for me and my vehicle! Sean Moen (Service advisor) assigned to me took care of everything down to the last detail. I’ve been coming to this dealership for many years now and purchased 5 different vehicles through them and will continue to do so in the future! Hats off to the men and women of Earnhardt CJDR !!! (Only dealership I will ever go to!) ?????????? More

Have been using Earnhardt for over a decade. I've been using Earnhardt since buying my Ram diesel from Earnhardt in 2006. Initially because it was under warranty and then simply because I trusted I've been using Earnhardt since buying my Ram diesel from Earnhardt in 2006. Initially because it was under warranty and then simply because I trusted them to do the work for a fair price. My service advisors have changed over the years. Currently, and maybe for 8 - 10 years, it's been my very great pleasure to work with Rosemary Serna. I've come to trust her implicitly for reminding me of work that needed to be done as well as seeing that miscellaneous repairs that have cropped up are done. I've never felt like I've been up-sold on a repair. Rose simply sees to it that work that is advisable or necessary is done. I've since moved out of state but have returned to have work done by Earnhardt's shop team and because I trust that Rose will advise me wisely of what else may be good to have done. Although there is a Dodge dealership where I currently live, I much prefer and trust Rose and the Earnhardt shop crew in getting the job done correctly. I am grateful for the nameless technicians who've worked on my vehicle and Rose who has guided me for years. More

Like and a dislike I enjoy the text message service and my service advisor Tianna is good. I don’t enjoy the 10-20 min pickups and I thought with any work it gets a quic I enjoy the text message service and my service advisor Tianna is good. I don’t enjoy the 10-20 min pickups and I thought with any work it gets a quick run through the wash, but I could be wrong about that. I’ve been in two to three times now, and while they know I’m coming in to get my vehicle that day, it still takes them 15min ish to get my vehicle from whatever far away lot they park these cars at. Last time was 12/27 where 5 of us stood around for 15-25mins waiting for one or two people running to get vehicles. Finally my service advisor jumped in and went to get another customers car cause they waited 25min. I really encourage and hope that the service manager can optimize this process. This is the only dealership I’ve been to where this happens. My nissan service experience has been better thus far, when I take my rogue in they have it in the drive or very close to the drive when it’s done. I can check out and get it myself if I don’t want them to get it for me that’s how close it is. More

Great service Rosemary is my customer service rep and she’s fantastic with her great personality and willingness to get you everything you need within your budget a Rosemary is my customer service rep and she’s fantastic with her great personality and willingness to get you everything you need within your budget and she’s so friendly. Definitely recommend this place! More