Earnhardt Chrysler Jeep Dodge Ram - Service Center

I bought my Jeep from Courtesy but brought it to Earnhardt for a major concern I was having. I bought a brand new 2019 Jeep Wrangler Unlimited Sport S (JLU). I loved every minute of driving it until Earnhardt for a major concern I was having. I bought a brand new 2019 Jeep Wrangler Unlimited Sport S (JLU). I loved every minute of driving it until at about 1k miles every time I start my Jeep at the beginning of the day or any time it’s been sitting more than a few hours and shift into any gear (automatic 8 speed trans) it makes a loud clunking noise and a small jolt. I expressed these concerns to service advisor Brandon and he claimed it was normal operation and that the rear drive shaft is engaging causing it to make a loud clunk, on a Jeep who currently 3,662 miles. I insisted on finding a Jeep of the same exact build as mine to prove that the noise was not consistent upon all Jeeps of my model. The stock Jeep on Earnhardt’s lot upon a cold start up made no noise, as my Jeep once did, when shifted into gear (as supposed to) I receive a call from Brandon at 5:12 PM stating my car was finished. I went to the dealership and he stated nothing was wrong the technician looked at it the softwares were updated its good to go. The noise still not being identified and fixed he said “what do you want me to do for you chandler?” I had arrived 45 minutes prior to the Service Department closing and requested to speak to the manager in which I was denied over the phone and I saw pass me multiple times. My concerns were not brought to his attention before Brandon informed me they were closed and they would not pay for my rental car passed today because my Jeep is fine. I then went into to speak with Jay Underwood who tried to convince me that this is normal operation for a cold Jeep the trans oil would need to heat up, but the noise could not be duplicated on their cold Jeep. He told me to start a lot of every time in which I have already done and that they would call me sometime next week (obviously of not major concern to them). I felt like me and my Jeep were a huge burden to everyone there and they wanted me out instead of trying to resolve a major issue. I would never recommend buying or servicing your cars anywhere near a dealership with the Earnhardt name. Stay far far away. Terrible experience, they do not want to fix the underlying issue at their own cost so they are pushing me away until my issue becomes larger and there is no warranty coverage. More

Great Service Writer Rose Serna We now have 2 Jeeps and both are serviced by Earnhardt. We trust Rose Serna for honest and great communication as our cars are being serviced. She' We now have 2 Jeeps and both are serviced by Earnhardt. We trust Rose Serna for honest and great communication as our cars are being serviced. She's amazing with so many years of being in the Service industry... and it shows. Thanks Rose for all you do! More

Best dealership around ! I’ve purchased a total of 6 vehicles from this dealership currently own/drive a Dodge Charger R/T and a Ram 2500 Cummins and love both of them! Hands I’ve purchased a total of 6 vehicles from this dealership currently own/drive a Dodge Charger R/T and a Ram 2500 Cummins and love both of them! Hands down best vehicles for your dollar on the market! Earnhardt’s staff at this location is amazing! I am a forever customer to this dealer and this dealer only for so many reasons !!! More

Superior Service We have been going to Earnhardt’s for over 25 years for both cars and mostly for their service. Rosemary Serna has been our service aisle person for We have been going to Earnhardt’s for over 25 years for both cars and mostly for their service. Rosemary Serna has been our service aisle person for so long we consider her to be family. We told Earnhardt’s that when it comes time for her to retire, they better have someone trained to be as good to their customers as Rosie is or risk losing us as customers. She is so good that I don’t take my cars anywhere else for any service other than tires. We travel over 20 miles one way even for oil changes. She knows my cars so well, she lets us know when we are coming up on normal maintenance items. It must work as my Dodge Charger has more than 250K miles on the ODO and it runs like a top. More

Service Sean in service was amazing. Truck was a last minute problem before my trip and he had it done in less then a day. Thank you Sean in service was amazing. Truck was a last minute problem before my trip and he had it done in less then a day. Thank you More

Service at its best Stacy was great when she helped me for my servicing. I hadn't been to that service center and she made me feel so welcome. I will definitely return th Stacy was great when she helped me for my servicing. I hadn't been to that service center and she made me feel so welcome. I will definitely return there! More

2nd time around This is the 2nd car we have purchased and had service on. Brian was very helpful, although they were busier than we ever have seen them, it did not This is the 2nd car we have purchased and had service on. Brian was very helpful, although they were busier than we ever have seen them, it did not take the full amount of time that was originally estimated.. More

Very Helpful Came in for suggested 60,000 mile maintenance in my Jeep. Josh noticed a few concerns and called me immediately. The dealership worked with me on paym Came in for suggested 60,000 mile maintenance in my Jeep. Josh noticed a few concerns and called me immediately. The dealership worked with me on payment options as some of the issues were fairly serious even going so far as extending a very recently expired warranty to cover one of my needed repairs. Will definitely return for any future issues and will suggest their excellent and helpful services to any one looking for a Jeep dealership. More

Excellent Experience My Jeep had a leaking coolant problem which required immediate attention. Rosemary was my Service Manager and provided excellent service as to my sche My Jeep had a leaking coolant problem which required immediate attention. Rosemary was my Service Manager and provided excellent service as to my scheduling requirements. She also noticed that the Jeep needed new spark plugs, due to the age of my vehicle. She was able to have my Jeep fixed with the coolant part and spark plug replacements in a timely manner and at a reasonable cost. Earnhardt’s Service Department is very trustworthy and I wouldn’t have my Jeep serviced anyplace else. More

Excellent service! The time was minimal. The service manager was very knowledgeable and answered all my questions using language I could understand. I highly recommend t The time was minimal. The service manager was very knowledgeable and answered all my questions using language I could understand. I highly recommend this dealership for all of your vehicle maintenance! More