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Earnhardt Chrysler Jeep Dodge Ram - Service Center

Gilbert, AZ

4.5
403 Reviews

403 Reviews of Earnhardt Chrysler Jeep Dodge Ram - Service Center

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October 21, 2024

Junior is highly unprofessional and never answers the phone. Will talk down to you like you are stupid. Will not be back to this facility. More

by Never Coming Back
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior (I guess he’s new, which explains a lot)
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Oct 22, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We do not have anybody by the name of Junior on our team, which is why I'd like the opportunity to speak with you about this and confirm that you had this negative experience here at Earnhardt CDJR. I hope to hear from you soon. Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 16, 2024

Marc always does a great job. Super friendly,professional and honest.Looks out for his customers. More

by fcarollo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the kind words! We're thrilled to hear that Marc is making a positive impact with his friendly and professional service. Your support means a lot to us, and we’re committed to keeping that standard high! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 13, 2024

Josh was great every step of the way. He was responsive and easy to work with. I would recommend the service department to anyone. Price was also surprisingly reasonable which, traditiona More

by Pierre Dorion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic feedback, Pierre! We’re thrilled to hear that Josh provided such great support and that you found our pricing reasonable. Your recommendations mean a lot to us, and we look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 11, 2024

Marvin is fantastic, polite, courteous, provides clear information, keeps us updated, delivers on commit. Thank you. More

by Redeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Bolanos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Marvin. Our team strives to provide excellent service, and it’s great to know we’re hitting the mark. We appreciate your support and look forward to serving you again! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 05, 2024

Josh is a personable caring and efficient personality who is striving to get the job completed quickly with top satisfaction More

by gail.cripps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Gail! We're thrilled to hear that Josh made such a positive impression. His dedication to providing top-notch service is something we truly value. We appreciate your support! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 05, 2024

Rick and Cedrick were very thoughtful and helpful I would recommend them 100%!! They are very knowledgeable great people!!! More

by careywilliams52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry (Rick) Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cedric
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Oct 07, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Carey, we’re thrilled to hear about your positive experience with Rick and Cedrick! Their dedication to providing excellent service truly stands out. Thank you for your recommendation and for sharing your feedback with us! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 03, 2024

Rick had my vehicle issue resolved on the same day with no appt. Very honest, quick to help, listened to me and answered all my questions. Highly recommend Rick and Earnhardt Dodge Ram in Gilbert AZ. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Dee, we're thrilled to hear about your positive experience with Rick! Our team strives to provide quick and honest service, so your feedback means a lot. Thanks for recommending us, and we hope to see you again for any future needs! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 01, 2024

Got me in right away and took care of my needs and issues. Dropped me off at rental car location. More

by Parthur01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review! We're thrilled to hear you had a smooth experience and that our team was able to assist you promptly. Your satisfaction is our priority, and we appreciate your support! Regards, Luke Morris Service Director luke.morris@earnhardt.com

September 18, 2024

Tiana was amazing! She was able to help is out with my wife’s Jeep. Her customer service was outstanding! Thank you so much! I will always recommend her! More

by tdmarquez90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

We’re thrilled to hear about your positive experience with Tiana! Our team always strives to provide exceptional service, and it’s great to know she made such an impact. Thanks for the recommendation, and we look forward to helping you and your wife again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

September 16, 2024

Recently went in for an oil change and four new tires. Bri, Randy and Tammy were awesome in the service department. Lauren was very kind in hospitality and we had a nice chat while I was getting my tea in More

by Tina G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Shriner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bri and Lauren
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Sep 17, 2024 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thanks for the fantastic review, Tina! We're thrilled to hear that Bri, Randy, Tammy, and Lauren made your visit enjoyable. Our team loves going the extra mile for our customers. We appreciate your recommendation and look forward to seeing you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

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