Earnhardt Chrysler Jeep Dodge Ram - Service Center

They want the car for 3 days before they even look at it! !!! how/why is that possible??? Am I the only one in the world who actually needs their car daily?? Why can they not look at the vehicle the same day !!! how/why is that possible??? Am I the only one in the world who actually needs their car daily?? Why can they not look at the vehicle the same day??? Leave your car and we will get to it in 3 days…….. BEYOND RIDICULOUS!! More

Randy Ferguson was extremely knowledgeable and took the time to explain the recommended services so that I would understand completely. Randy was able to resolve two additional issues that prior service a time to explain the recommended services so that I would understand completely. Randy was able to resolve two additional issues that prior service advisors were unable to do on three prior visits. Randy was kind, understanding, patient, and extremely knowledgeable. I highly recommend Randy Ferguson. More

Stacy was fantastic at getting me in and out for my Jeeps oil change. She kept me updated and was very pleasant to deal with. She was very knowledgeable and is a great asset for the Earnhardt Company. Everyo oil change. She kept me updated and was very pleasant to deal with. She was very knowledgeable and is a great asset for the Earnhardt Company. Everyone there has been very nice to deal with. Thank You More

Very pleased with this dealership and with their efficiency. Doug, my dealer representative did a great job of keeping me informed and ensuring a smooth experience. efficiency. Doug, my dealer representative did a great job of keeping me informed and ensuring a smooth experience. More

Earnhardt ram had the truck I was looking for with the options I was looking for and a fair price when I bought it new in 21 when I look to get a recall item fixed I dealt with another dealer for six mont options I was looking for and a fair price when I bought it new in 21 when I look to get a recall item fixed I dealt with another dealer for six months could not accommodate called Earnhardt and within 10 days they had me in getting the recon fixed then went over and above to get me out of there any quick time. More

We've purchased several vehicles from here. Everyone is always kind and helpful. The maintenance department goes out of their way to make sure I understand what the status of my vehicle is. A s Everyone is always kind and helpful. The maintenance department goes out of their way to make sure I understand what the status of my vehicle is. A special shout out to Tammy and Tiana who didn't blow me off but dug deep into a concern I had and realized that I, in fact, did require a manufacture upgrade to my car's security system even though there was no recall listed. Thank you, ladies, for listening to me and going the extra mile! More

We have come to expect excellent service from this Earnhardt dealership, and this visit was no exception. Doug Miller, our service advisor was top notch were the other members of his team. This kind o Earnhardt dealership, and this visit was no exception. Doug Miller, our service advisor was top notch were the other members of his team. This kind of excellent service is what brings us back to this dealership for our new cars. More

1st time service visit for my new JT. Randy Ferguson was awesome, as was his manager Josh who took a test drive with me to recreate the problem. Randy Ferguson was awesome, as was his manager Josh who took a test drive with me to recreate the problem. More

Our service advisor Doug was very informative and honest. I am very pleased with the professionalism of this dealership. I am very pleased with the professionalism of this dealership. More

Crappy customer service in their service department. Pulled up at 2:59 to get an oil change on my RAM 1500. The dopy slow service attendant eventually moseys on over and asks what can he do for me. W Pulled up at 2:59 to get an oil change on my RAM 1500. The dopy slow service attendant eventually moseys on over and asks what can he do for me. When I said I am here for an oil change, he lazily looks at his watch and says "Sorry we stop admitting oil changes at 3 o'clock." By then it was 3:01. He then just turned around and walked off. I took off early from work to attempt to make it over there and then to just be blown off like that. What a waste of my afternoon. Not the first time this has happened to me. Took my 2500 in about 6 months ago for the same service. Got in at around 2:30 and was told that they have no more space for the day and gave me a front of the line pass and was told to come back. Fat lot of good its going to do me if I can't be there early enough in the afternoon to get service done, and the service department doesn't open until 7:30 and I have to be to work at 7 am. Besides that, I have been on their waiting list for over a year now for the recall on the high pressure fuel pump for my 2500. All I get anytime I ask is "yea that part is coming in slow. We get like 2 or 3 a week." When asked where I am on the waiting list, I get no reply from them whatsoever. I will be taking both of my RAM trucks elsewhere for service from now on. More