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Earnhardt Chrysler Jeep Dodge Ram - Service Center

Gilbert, AZ

4.5
414 Reviews

414 Reviews of Earnhardt Chrysler Jeep Dodge Ram - Service Center

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November 30, 2023

Tatiana ad Bryan are amazing and do an great job on making sure that my vehicle is 100% and I'm satisfied as a customer! More

by Patrick Banes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Lamch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Patrick, thank you so much for your kind words! We're thrilled to hear that Tatiana and Bryan provided excellent service and ensured your satisfaction as a customer. We appreciate your support and look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 22, 2023

The service department is excellent. Rick communicated well, including the total cost of service and how long the dealership would have my jeep. I highly recommend Earnhardt. More

by jagn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Jagn, thank you so much for your kind words and recommendation! We're thrilled to hear that Rick provided excellent communication and service during your visit. We appreciate your support and look forward to serving you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 18, 2023

Doug was fantastic……. we needed the truck back by Friday and Doug stayed in touch keeping us informed and we got the truck back Thursday afternoon……excellent service More

by Laughnggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We're thrilled to hear that Doug provided excellent service and kept you informed throughout the process. We aim to deliver the best experience possible and we're glad we could meet your expectations. We appreciate your feedback and hope to assist you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 16, 2023

Brought my Jeep in for oil change. Greeted promptly. Was assigned to Burt who was super courteous. Was updated as work was done. Was very quick and car was waiting right outside for me More

by Wildworm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiana Dela Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for choosing our service for your Jeep's oil change. We're glad to hear that Burt provided excellent customer service and kept you informed throughout the process. We appreciate your recommendation and look forward to assisting you again in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 14, 2023

She did great and made sure we were well taken care of and communicated promptly and kindly. More

by Findthebestsource
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Spradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your stars! We're thrilled to hear that you had a great experience with us. Providing excellent service and effective communication are top priorities for us. We appreciate your kind words and look forward to continuing to serve you in the future. Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 07, 2023

I would like to compliment Jake on his professionalism and great customer service. He assisted me with getting my Challenger in for service and kept me updated on the progress. He met me when I returned t More

by Phylliss73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Zundel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Hi Phylliss73, thank you so much for your kind words about Jake! We're thrilled to hear about your positive experience with our team and the excellent customer service you received. We'll be sure to pass along your compliments to Jake. We appreciate your support and look forward to serving you again in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

November 02, 2023

They want the car for 3 days before they even look at it! !!! how/why is that possible??? Am I the only one in the world who actually needs their car daily?? Why can they not look at the vehicle the same day More

by Tlh
Service Time
Recommend Dealer
No
Employees Worked With
Marvin Bolanos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

I want to extend our sincere apologies for the inconvenience you've experienced in regard to the timing of your vehicle repair. We understand your frustration and regret the delays you've faced. We want to clarify that we value the importance of your vehicle and your need for it daily. Our aim is to provide efficient service to our customers, and we share your frustration when we fall short of these standards. Unforeseen delays can indeed disrupt our scheduling, making it challenging to provide same-day service in all cases. However, we acknowledge that this situation was less than ideal, and we take your feedback seriously. We are actively working on improving our processes to better accommodate the urgent needs of our valued customers. Your satisfaction is our top priority, and we are committed to delivering the high-quality service you deserve. Thank you for bringing this matter to our attention, as it helps us identify areas for enhancement in our operations. If you have any further concerns or questions, please do not hesitate to reach out to us. We are here to ensure your vehicle needs are met in a more efficient and timely manner. Regards, Luke Morris Service Director luke.morris@earnhardt.com

Nov 03, 2023 -

Tlh responded

I am sorry that I don’t quite believe you!! Your staff was very absolute that is your standard, drop off the vehicle and we will take a look in 2-3 days! Not repair it just diagnose. I don’t understand how you expect people to leave a vehicle for 3 days before you glance at the vehicle. How is that convenient for anyone but you??

October 27, 2023

Randy Ferguson was extremely knowledgeable and took the time to explain the recommended services so that I would understand completely. Randy was able to resolve two additional issues that prior service a More

by dotcomdawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

We appreciate your stellar rating! We're so lucky to have Randy on our team and we're proud of him for working hard to ensure your vehicle was fixed properly. Please don't hesitate to reach out if there's anything else we can assist with! Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 18, 2023

Stacy was fantastic at getting me in and out for my Jeeps oil change. She kept me updated and was very pleasant to deal with. She was very knowledgeable and is a great asset for the Earnhardt Company. Everyo More

by pjlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Spradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for trusting us with your Jeep! We're so happy to hear Stacy delivered a seamless experience & we can't wait to share your stellar rating with her! Until next time. Regards, Luke Morris Service Director luke.morris@earnhardt.com

October 11, 2023

Very pleased with this dealership and with their efficiency. Doug, my dealer representative did a great job of keeping me informed and ensuring a smooth experience. More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Oct 12, 2023 -

Earnhardt Chrysler Jeep Dodge Ram responded

Thank you for your stellar rating, Art! We are so proud of our team for working hard to ensure our customers leave happy. We hope to deliver another excellent visit in the future! Regards, Luke Morris Service Director luke.morris@earnhardt.com

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