Earnhardt Chevrolet - Service Center

Bad service from sales and service dept. Went in and purchased a vehicle. Wanted to keep my existing tires and wheels. Was told that it would be no problem. We would have to pay to have it do Went in and purchased a vehicle. Wanted to keep my existing tires and wheels. Was told that it would be no problem. We would have to pay to have it done but it would be "next to nothing and would only take a few minutes". The service dept was closed so took it back the next morning. Not only did it take 4 hours, yes 4 hours but they charged me $200 to do it. Tried to talk to the salesman and Mgr from the night before but they wouldn't come out of the offices and avoided me the entire time. Got truck home and the tire alert is on and have to take it back because they did something wrong or broke sensor. I would not recommend this location. More

Bad Service and Customer Service I got my car serviced 2 days ago, oil change and tires rotated and when they returned it, the oil service light was going on and off. I let one of the I got my car serviced 2 days ago, oil change and tires rotated and when they returned it, the oil service light was going on and off. I let one of the service consultants know before driving off the lot. They told me to bring back up their if it continues. I went back the day after to see what the problem is. They took it to the back for 45 minutes while several people after me came and gone. They came back and said it was the oil sensor switch. You can just determine that just by what the oil light was doing. They told me I need to replace it and it was going to cost me $35, I refused to pay because it was in the mechanics hands when they changed the oil. My light was not doing that prior to bringing it in for an oil change. When they brought my vehicle back, other things was malfunctioning. My Driver side window was not going down on the one touch, I have to hold it down for it to go down. Also, all my radio stations were all reset. When they told me that they were going to bring my car around because i refused to pay, it took them a half hour to bring to me. They didn't have to put anything back together, so what was they doing. They have lack integrity!!!! I will not recommend this dealership to anyone. And I will say it again, they lack of integrity!!!! Steve Markey(manager) was not very helpful nor did he treat the customer(me) fair. What's $35 to them? Plus my car functioning good, prior to getting an oil change with THEM. More

Damaged my Corvette refused to fix the damage The middle of March I brought my 1998 corvette in to Thorobred to get an oil and transmission leak fixed. The quote was for around $1600. Once they go The middle of March I brought my 1998 corvette in to Thorobred to get an oil and transmission leak fixed. The quote was for around $1600. Once they got into the repair, George (my service rep) called to tell me that the radiator bracket was bent and the repair was going to go up to $2200. I wasn't happy with the price creep, but what are you going to do once they're that far in? I authorized the repair. I got the car home and drove it lightly for a few weeks, maybe 150 miles or so. I noticed that there was transmission fluid on the garage! I took it back and George informed me that it was just left over fluid, they cleaned out the radiator again and it's not a problem. Great, I get the car home and go to replace the turn signal bulb that they've told me was burned out and I found the bottom portion of the inner fender liner had been torn apart. I KNOW the fender liner wasn't damaged before Thorobred started working on the car, because I had just fixed a minor coolant leak in that area. I took the car back again because they wanted to see the damage and was informed that any repair their body shop could make wouldn't be strong enough and I should just leave the damage alone and live with it. More

Great friendly service Purchased 2006 used car for my parent. Great experience was treated as if purchasing a luxury new car. Needed warranty service after two weeks. Again Purchased 2006 used car for my parent. Great experience was treated as if purchasing a luxury new car. Needed warranty service after two weeks. Again great service, Patti service consultant, was great dealing with my rude elderly parents. Highly recommend this dealership!!! More

do you know what you are doing? Rick Hamilton is the worst! Told him what was wrong and it got fixed so I thought. He said everything was ok and i said i wanted to take it for a test Rick Hamilton is the worst! Told him what was wrong and it got fixed so I thought. He said everything was ok and i said i wanted to take it for a test drive to see. What i got from Rick was "What you don't trust me?" i said i just want to make sure. He threw a fit and stormed inside and said he was done playing games, so we paid the bill and went down the road. We got 15 minutes down the road and started having the same problems we brought the car in for. We turned around and went back and on the way there my car started to sputter and jerk. After looking the car over again, several problems were found after Rick claimed everything was fixed. I will never go back to this dealer ever again. Rick, you suck!!! More

Great Chevy Service Center!! I bought an old Chevy 4x4 and brought it in to Rick Hamilton in service. Long story short they have nursed my old truck into a truck that reliable and I bought an old Chevy 4x4 and brought it in to Rick Hamilton in service. Long story short they have nursed my old truck into a truck that reliable and efficient. I would not bring it to any other and Rick is the best! More

I have searched 25 years for this type of Dealership - I've always wanted to find a Chevy dealer I felt was knowledgable, friendly and cost conscious. Most of all, I wanted to find a Service Dept. that I I've always wanted to find a Chevy dealer I felt was knowledgable, friendly and cost conscious. Most of all, I wanted to find a Service Dept. that I could rely on and depend on to have the skills and knowledge to get to the heart of any problem issues - my goal was to find a Chevrolet Dealership that when I drove off the lot after a major repair - I could and would have the feeling of knowing it was fixed by the best. This (Thorobred Chevrolet) is that place! All the people mentioned, especially Steve Marley, took the time to explain everything thoroughly and provided detailed information to every one of my issues and questions. Through several days of interaction with this group, and performing separate inquiries, I found this entire group to be the most knowledgable people I've ever in my life run across. Their level of expertise and knowledge is simply unsurpassed, and I've been in and out of Chevrolet dealerships for 45 years, both buying vehicles and taking vehicles in for service/repair. This team of people at Thorobred Chevrolet are the experts and the best in the business. They treated me, and my specific questions and concerns with respect and on a very timely schedule - making sure I fully understood the repair procedures on a pick-up in for major repair, as well as on a new vehicle I purchased while at their place of business. In all instances, including the major repairs, as well as the purchase of a new vehicle - I felt strongly the pricing and my costs were very fair; it was a win-win for everybody. All in all, I don't believe I'll ever find a team of people with more expert knowledge and skill to take care of issues -- and who will listen and work with me in such a friendly manner. Thorobred Chevrolet is MY Dealer for life, both in Service/repairs and for new vehicles. Mitch Stallard More

Great experience, the reps in the Body Shop were very professional. In the future all of my body work will go to these guys. Thanks Francisco L. and Jason K. for the great service. -Joe Pierce professional. In the future all of my body work will go to these guys. Thanks Francisco L. and Jason K. for the great service. -Joe Pierce More

Francisco in Body Shop is simply AMAZING! Recently I was in a minor accident and had my car in to have repaired, and I had the pleasure of working with Francisco. He made the process seamless and kept me w in a minor accident and had my car in to have repaired, and I had the pleasure of working with Francisco. He made the process seamless and kept me well informed, every step of the way. I highly recommend anyone in need of auto body work to Francisco and his team. They do awesome work. Along with his attention to detail and friendliess, Francisco is very professional & courteous. I feel that he went above and beyond the call of duty with his customer service skills...not something you see very often these days. Thorobred is extremely fortunate to have such a wonderful employee working for them. Thank you for all of your help, Francisco, and more importantly, for taking care of my baby "Sassy". She's as good as new and very happy. More

Hand's down the worst GM certified service center in the area. After having endless transmission problems, I brought my vehicle in to Thorobred after moving to the East Valley. After three requests and over area. After having endless transmission problems, I brought my vehicle in to Thorobred after moving to the East Valley. After three requests and over 4 days I was finally provided a loaner vehicle, while GM's warranty provides for a loaner after 24 hours. The service team is rude and unprofessional. During the 8 days's my car was in, I had to contact them to get updates. Finally after obtaining loaner car I backed off and figured I'd just wait for a call. After having the transmission serviced two times prior at other dealerships, I was provided no explanation of what service was done or what the cause of the problem was. I was basically handed some paperwork in mechanic codes and told to have a fantastic day. To top things off, the didn't change my oil, per my request and the receptionist insisted it was my fault because I didn't babysit the service consultant when he entered the service order. That would have been $150 out of my pocket for a new oil filter and synthetic oil, guess I'll give my $150 to some one else. But that's not the end. they lost my keys and after about 10 minutes of trying to find someone or my keys I got paged to the service department. Ten minutes prior to that I was denied to speak to a service consultant because everyone was going home, yet they were all sitting around chatting. BUT WAIT.... that's not it!!!! At this point I'm fuming, I get in my car and ALL four tires are severely under-inflated. The psi was at 28 and lower, when they should be at 34-38. And it doesn't take a rocket scientist to figure this out, my car chimed and the hazard sign in the car came on, you can't miss it. Not only do they not care about the product they service, the could care less about the customers satisfaction or safety. If you insist on purchasing a GM product (I never will again), please visit other dealers in the Valley, because you will waste your time, money, and warranty with this unprofessional dealership. More