Earnhardt Chevrolet
Queen Creek, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 268 reviews
Representatives approached me in a timely manner. Listened and cared about getting my car in to get the problem solved. Was impressed with the respect and consideration the team showed me. Stephen we Listened and cared about getting my car in to get the problem solved. Was impressed with the respect and consideration the team showed me. Stephen went above and beyond to help me with my dilemma. Very happy with the kindness that was given in my time of need. More
The absolutely worst experience they are liars and inexperienced technician. I would never go back there again or recommend them to anyone. Service advisor is a liar and so is his boss both should be inexperienced technician. I would never go back there again or recommend them to anyone. Service advisor is a liar and so is his boss both should be fired. More
I’ve had to have warranty work on my 2018 Chevy volt twice in the past month and the service manager Doug has gone above and beyond and helped me get things covered. Will definitely come back for work twice in the past month and the service manager Doug has gone above and beyond and helped me get things covered. Will definitely come back for work again More
Great customer service and willingness to help. My car had water pump leak and they fit me into busy schedule and got my car fixed quickly. Was even covered by warranty so cost me nothing out of po My car had water pump leak and they fit me into busy schedule and got my car fixed quickly. Was even covered by warranty so cost me nothing out of pocket. More
Never again will I ever attempt to do business with them again. They're vile and grimy as all xxxx. I happened to finally find a Bolt EUV in stock at their dealership. They told me there was a 5k mark up again. They're vile and grimy as all xxxx. I happened to finally find a Bolt EUV in stock at their dealership. They told me there was a 5k mark up but was included in the price. That already annoyed me but I figured after all my discounts we would be good. Oh boy was I wrong... I get there and immediately they told me about a 5K mark up AFTER the posted price. First lie they told me. This is after driving an hour. Then I lovingly reminded them that GM has specifically told ALL dealers that they are not allowed to mark them up. They tried to tell me that its their business practice, which cracks me up. You literally just told me you break GMs practices that they have instructed you to follow. Along with the fact they are supposed to lower the 22's to the 23 prices. Then I told them about first responder discount and they tried to tell me I don't qualify yet, I just bought a Chevy Colorado a month ago and got my discount. Lie #3 and this pissed me off the most... I told them about GM employee discount and they had the nerve to tell me "We opted out of that" No Sir, again that is straight from GM that is not something you can opt out of. They brought out their xx pricing sheet and tried to include their "paint protection" which for those that don't know all that is, is a car wash with a ceramic coating, same exact coating you get at every car wash on every corner. No take it off. The next was a GPS thing... no thank you take that off, it's included with "my Chevrolet" app. They played stupid like they didn't know that. If you don't know that stop selling Chevy's. So to placate me he took the price down about 4k because he did not want to actually fill out the employee pricing. Must be it would've messed with his bonuses. Then he wanted to tell me that this will sell tonight. I told him great if you can find a sucker to buy it with your xxxxxxxx mark ups then that sucker can buy it I'm not her. We finally agreed on a price (ish - but I had an eff it moment) then all of a sudden I wasn't approved. He went as far as to blame my credit, thanks Sir. Way to treat your customers. First off is my credit isn't perfect however, we literally just bought a brand new Colorado for about the same price and got approved just fine. I have three vehicles in my name and a motorcycle so don't sit there all high and mighty and act like I'm some 18 year old idiot. For a no bull place they are certainly full of the most xxxx I've ever seen. No wonder this place was empty. xxxx two customers walked out while I was there. Now I see why. I hope you enjoy the fine you'll have to pay when I report this to GM. From what my family tells me that still works GM its a hefty one. So please do yourself a favor go somewhere else and don't fall for their shady practices More
We arrived about 30 minutes early for our oil change. Stephan got us in right away and we were done and out the door in less than an hour. Great service from a very pleasant advisor. Stephan got us in right away and we were done and out the door in less than an hour. Great service from a very pleasant advisor. More
Very efficient. I was treated with curtesy and professionalism. My car was serviced in less than an hour. Very clean environment. I was treated with curtesy and professionalism. My car was serviced in less than an hour. Very clean environment. More
RUN AWAY! All the reviews about this place being a "bait and switch" are true! I purchased a 2017 Mazda 3 on Wednesday - they tried adding on a bunch of fees t All the reviews about this place being a "bait and switch" are true! I purchased a 2017 Mazda 3 on Wednesday - they tried adding on a bunch of fees to the sales costs which I negotiated away but one of them was a "reconditioning fee" of $857, which I couldn't get removed. I asked that night for the service record of the work done on the vehicle, which they were unable to provide me. I was told by sales that the car was "reconditioned" twice! The car arrived to this dealer from a different dealership in NV and was reconditioned there but it was NOT reconditioned at the chandler location prior to my purchase! They rolled the reconditioning fee into the price of the car where I had to pay sales tax on this service - which even after asking for - I had no proof it was done! Good thing AZ has a Lemon law! Turns out the car is a xxx! I live 3.5 hrs away which allowed me to drive several hundred miles. The very next day on Thursday - the car had a horrible screeching metal sound and the brakes were squeaking as well. Immediately I notified the sales manager who told me I could bring it back. Luckily - I had the mind to record the sound while driving it in a parking lot - think of metal rubbing together and making a high pitched ear piercing sound! (Too bad I'm limited to only upload pictures) What a Lemon! AND what a BUNCH OF LIARS! I took the car back today to have it looked at in the service department. I went to a service manager who told me has over 20 years Mazda certified experience. He looked up the vehicle by VIN and told me there's no service record for the car at this location! I played the noise for him and he told me there's certainly a problem in the brake system! I went back to the Sales dept and worked with Jeremy Herman. - He sat down and wanted to work it all out with me to make it right. I was all for that until he lied right to me! I asked him if the vehicle was reconditioned at this store and explained to him that I knew about it coming from another dealership and that even the sales guy - Sergio - on the floor had been told it was reconditioned here. He said "It most certainly was reconditioned here, we wouldn't sell a car without reconditioning it" I said "so you're telling me it was reconditioned here?" He said "yes" and I immediately knew he was LYING TO ME and called him out for it! I said I just came from your service dept who has no record of the reconditioning here and it was not serviced before you sold it to me! I don't appreciate being lied to! He claimed he wasn't lying and I told him that his departments needed to communicate better with each other! He offered to take me out of the deal completely - because he knew THEY MESSED UP! He offered to work some other numbers with the loan to remove the reconditioning fee due to the inconvenience of my time and travel and make the deal better. I was willing to do so, but I can't overlook the fact they lied to me and charged me for a service which was never rendered!!!! RUN AWAY! Don't waste your time with these people! They don't deserve your money! After refunding my deposit Jeremy tried to show me the service record in NV to prove himself! He knew they didnt have things right AND to top it off - the sold me a car that was not yet registered to them in AZ! I looked up the VIN and as of today 4/1/22 it is STILL registered in NV! Go to a different HONEST company - so you don't have to but up with the BULL experience you'll get here! More