Earnhardt Chevrolet

They guys can not be trusted. I talked to one of their internet employees, who was actually very nice and attentive, over email for a week or so regarding the Chevy Equinox. We discussed my needs and I g internet employees, who was actually very nice and attentive, over email for a week or so regarding the Chevy Equinox. We discussed my needs and I gave him all the details of what I was looking for. He assured me that I would be treated with honesty and integrity. He actually said it several times. I thought it was weird that he would say that a bunch of times but now I know why. He was probably scared of what was actually going to happen. I came down to look at the vehicle and I only got to talk to the internet employee for a few seconds. Instead of dealing with him, I got ambushed by a sales rep and a sales manager. They totally changed the framework of the deal we had worked on over email and their first real offer was $100 more a month than what we had previously discussed. They tried to tell me how much money their were losing in the deal (like I care) and how leasing actually worked because in their mind I didn't have any idea (even though I had leased 3 cars before, including one just a month prior @ ABC Nissan [who are very good BTW]). I recommend you steer clear of these guys. They will make it sound like they are easy and flexible but then they turn the tables on you. I even told them the exact deal that VW was offering me but said I would go with them if they even came close to it. They wouldn't do it so about an hour later, I drove down to San Tan VW and got a SUV that was priced $2000 more than the Chevy and got it for $40 less a month. More

I went in person to buy a new Malibu. I thought that would get me a better price than calling.... or going on the internet. I asked for the lowest price they could give me. The salesman left for 10 min would get me a better price than calling.... or going on the internet. I asked for the lowest price they could give me. The salesman left for 10 minutes and then came back with $20,000. When i got home, i checked on the dealer website and they had 2 for sale for $18,995 and 5 for sale for $19,695. It makes no sense that they would have a live customer in their showroom and give a higher price than the same car online. To make it more confounding, all of their newspaper ads say "We'll beat any other dealer's price on a new or used vehicle by $1,000 or more". Another dealer is offering new Malibu's for $16,995 ( it is a basic car but it is the same model with no options as the ones on this dealer's lot that i wanted to buy). I didn't mention this when i was leaving the dealership. I don't understand why they wouldn't have offered it to me without my asking. My salesman used all of the standard car-selling-techniques. "What do i need to do to get you into a car today?" even tho i said i was there to buy a car and i would pay cash. He interrupted me every time i tried to talk. It was just a weird experience. Maybe they will call me back and offer me the $1,000 "we'll beat any price". If so, i will update this post. I really wanted to like this dealership. I don't intend to call or visit them again. More

I went in on a Sunday afternoon to LOOK at a vehicle. My boyfriend and I both took it for a test drive and really liked it. I was a used vehicle that had been on the lot for over 30 days so it was reduced boyfriend and I both took it for a test drive and really liked it. I was a used vehicle that had been on the lot for over 30 days so it was reduced to sell. The salesman was the only nice one. I was visited by Kal in financing that came to me with a price and a price for my trade-in. The price for my trade-in was a slap in the face at $500, when I told him that was ridiculous and it booked at $5400 he acted like he was doing me a favor by upping it to $2500 even after I told him that another dealership offered me my payoff of $3500. Luckily for the dealership I really liked the car I was purchasing and was exhausted from looking. Kal was extremely rude and the only part that could be interpretted for pleasant was typical salesmen FAKE. Next, I was given a worksheet breaking down the cost. Thankfully I looked over it carefully because they were trying to tax me $300 more than it should've been. My poor salesman took the worksheet back to get fixed. They acknowledged the error, yet didn't fix it and sent him back to me with the same amount. I told him I wouldn't sign it until it was fixed, he agreed and took it back again. So after that was worked out...on to financing. We had a gentleman introduce himself as the one that would be handling our loan then another woman came and got us. After we entered her office, she realized that she had the wrong people so we went back out to the waiting area. When we did get called in, the man who said he would be handling it, in fact was just sitting in overlooking another man. I don't remember his name. But this last gentleman was the topper of my experience. Of course, as a typical salesman he tried to sell me all kinds of stuff for my car. I told him I wasn't interested in anything, yet he continued and made it sound like I was making this bad decision by not purchasing all these extras. When he printed out the final price of everything and was waiting for me to sign, I looked over it carefully again and noticed another error. The final price was a good $1,000 difference. When I told him it wasn't the correct figure he just went on and on about how he doesn't do the numbers, this is just the information he's given. My reply was, "you're the one that I see last before I sign and you don't even know what all the numebers are for?" Excuses and more excuses and still trying to get me to sign a contract where the number was considerably higher than I had agreed and signed with my salesman. Finally he took it somewhere and came back with the correct amount. He was, as was Kal, very rude and pushy. I understand they do this all day every day but they get paid to be there, they chose that job, I spent 5 hours there with a 3-year-old and was twice expected to sign something that wasn't correct. When I asked the last guy "I wonder how many people sign things that you guys have "messed up" the numbers on because of some "mistake" and don't catch it". He had nothing to say except more excuses of the figures being given to him and him having nothing to do with it. My car was not gassed, nor was the inside detailed. Overall this was an unpleasant experience and I WILL NOT be back. More

I was impressed with the service I received from the service department when my car needed some warranty & recall work done to it. Rick made sure he stayed in contact with me throughout the process and service department when my car needed some warranty & recall work done to it. Rick made sure he stayed in contact with me throughout the process and had my vehicle in-and-out in one day. After receiving TERRIBLE service from another local dealership, it was a pleasant surprise to have someone courteous and knowledgeable working with me. The only complaint I have is that there was a few spots of grease on my car seat and flooring when I got the car back. More