Earnhardt Chandler Cadillac - Service Center

First and foremost, I want to give a huge "Thank You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work that has been performed has been top notch, professional and phenomenal. Sam Wilcox and James Robb as service advisers have been great! The communication and follow up on the work performed have been fulfilled to success each and every time these cars come in. Would highly recommend anyone to visit these two service advisers. Shaun Fox is an excellent and very professional/knowledgeable customs/upgrades and parts manager. He has the answers to almost everything and there is nothing that he can't get done to these cars. Everything he has said that can be done and will do has been completed to my 100% full satisfaction. Highly recommend anyone in the state of Arizona that is looking to do anything to a Cadillac (or for that fact any car) to bring it to Shaun and Kachina Cadillac. Mark Savoy (I hope I am spelling the last name correctly) is by far one of the BEST mechanics I have ever had the experience in dealing with. Like King Midas, any car he touches is like brand new. My wife's Escalade is running like a champ, in fact, even better than when we bought it. My car is a beast and runs so smooth yet powerful. This car is truly a beauty when purchased stock, but after the recommended additions from Shaun and Mark is now one to be reckoned with on the streets of AZ. All in all, I am completely satisfied with this dealership and the fine personnel they employee. No other dealership in my opinion can compete. In fact, in addition to this rating, I plan on writing directly to Cadillac to express to them my complete satisfaction with Kachina and the service staff. For anyone who doesn't believe me or think that this is a false rating feel free to email me at ezcoctsvcoupe@gmail.com Also see my ratings on the purchases of the car from 2011. I'll show pics of the car and the upgrades. Eddie More

We had a problems with our navigation system not retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it n retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it needs upgrade or new radio. More

I have used Katchina Cadallac for service work over the past few years as a winter visitor. There service department has been excellant. I thought it fair to give them a chance on my new purchase. I was past few years as a winter visitor. There service department has been excellant. I thought it fair to give them a chance on my new purchase. I was very satified with the sales department, and was treated as a regular customer.. Thank you Katchina! Good job David Rowley! More

I recently had malicious damage to the hood of my car. The personnel at Kachina were able to buff out the damage completely. The friendliness, concern, and skill of the personnel were astonishing. I fel The personnel at Kachina were able to buff out the damage completely. The friendliness, concern, and skill of the personnel were astonishing. I felt feeling great, even though my car had been damaged. It kind of took away the hurt of the malicious act. You should be so proud to have such fine employees, who not only look after the physical well-being of the car, but the mental anguish of the car owner. Thank you Kachina Cadillac. Jackie Harstad, 815 N. Hayden Rd #B208, Scottsdale, AZ 85257 More

Roberto was kind enough to "give me a lesson" on my car 2010 SRX. Wasn't sure how some of the systems worked. He was so very helpful and accomadating. Very much appreciate his time and expertise. on my car 2010 SRX. Wasn't sure how some of the systems worked. He was so very helpful and accomadating. Very much appreciate his time and expertise. He was a tremendous help. Very satisfied and have an invitation to call him ANYTIME for assistance. Will most likely take him up on his kind offer. Dicksie Patterson More

Matt was very helpful in keeping me informed every step of the way while my Saab was being worked on. I was worried that my car would never be the same after the accident, but I was pleasantly surprised t of the way while my Saab was being worked on. I was worried that my car would never be the same after the accident, but I was pleasantly surprised to see the results. I had an overall GREAT experience at Kachina Cadillac Hummer Saab in Scottsdale, AZ. More

Well, this is my third visit for service in teh past two months. Per my usual routine, I searched out James Somers to write my car up. Like every other time I have worked with James, he stopped what he wa months. Per my usual routine, I searched out James Somers to write my car up. Like every other time I have worked with James, he stopped what he was doing and took immediate care of my needs. My repair was minor. Thanks goodness James didn't make me check my car in, wait for a technition to repiar it, the. check me out. Nope, James had my repair completed in about 5 minutes...no waiting whatsoever! I have said it before....you better be keeping James happy as he could go most anywhere he wants and get a service advisor position. He is just that good at what he does! NOTE: I am not related to James in any way nor do we have any type of friendship. I say this so nobody thinks my evaluations on James are suspect. James is simply deserving of what I have to report! I can assure you that I will buy another vehicle from Kachina for one reason...to continue to take it in to James Somers when it needs service or repair! Lose him and you lose me (and the two Hummers I have bought over the years)! More

I have always received great personal service for my Saab. They take care of me and my car and the price is always more than fair. I will not take my car anywhere else simply because the quality, serv Saab. They take care of me and my car and the price is always more than fair. I will not take my car anywhere else simply because the quality, service, and value cannot be beat. More

MR DONAHUE IS BY FAR THE BEST SERVICE REPRESENTATIVE I HAVE EVER DEALT WITH. HE IS VERY VERY CUSTOMER ORIENTED. HE GOES ABOVE AND BEYOND THE CALL OF HIS JOB DUTIES TO HELP THE CUSTOMER. HE IS THE ONE REAS HAVE EVER DEALT WITH. HE IS VERY VERY CUSTOMER ORIENTED. HE GOES ABOVE AND BEYOND THE CALL OF HIS JOB DUTIES TO HELP THE CUSTOMER. HE IS THE ONE REASON WE KEEP COMING BACK TO KACHINA CAD FOR SERVICE. More

I just purchased our fourth Cadillac, first time with Kachina. I wasn't planning on buying a new car yet, just looking at my options. Steve was recommended to me and thought I would look. He took great t Kachina. I wasn't planning on buying a new car yet, just looking at my options. Steve was recommended to me and thought I would look. He took great time and care to show me a 2011 SRX. Wow! What a great car, but I still didn't want to start payments, still loved my Deville and it was paid. Steve told me about the many changes and options on this Crossover. He seemed honest and friendly without being pushy like most sales people. Because of Steve working with me patiently and the friendly people at this dealership I decided to purchase, this was after two weeks. Most of the time while looking at vehicles, after the sale I feel stressed, my husband is grumpy and I am so ready to leave. When I was leaving, driving my new Caddy, I was grinning and felt almost giddy. Great job, Steve and Kachina Cadillac!! More