Earnhardt Chandler Cadillac - Service Center

We have a Pontiac Grand Prix GXP and after our dealership closed, we went to Kachina because it was the closest. What a surprise! We were greeted like we had purchased and serviced our vehicles here for yea closed, we went to Kachina because it was the closest. What a surprise! We were greeted like we had purchased and serviced our vehicles here for years. I have been in for service on six occasions and have always been treated like a VIP. Needless to say when the time comes for our next vehicle we will be here first. More

Once again Joey Matos was there to help me with my Hummer2 needs. I am transfering ownership of the vehicle to the company and he assisted with what I needed to do. I love you guys! I will be back aga Hummer2 needs. I am transfering ownership of the vehicle to the company and he assisted with what I needed to do. I love you guys! I will be back again and again! More

I took my 2009 Hummer (purchased at Kachina) in for repair on Thursday. I always work with James Somers since he so incredibly helpful and accommodating. James took my Hummer right in and arranged fo repair on Thursday. I always work with James Somers since he so incredibly helpful and accommodating. James took my Hummer right in and arranged for a rental car. As usual, James was dead on with what he thought was needed and had the repairs done right...the first time! When he called to let me know my Hummer was ready to go today, James told me not to bother returning my rental car back to Enterprise. He told me to simply drop it off at Kachina and he would get the rental back to Enterprise himself. This type of attitude and customer service is commonplace with James. He has taken care of my past two Hummers over the years and continually surprises me with his accommodating personality. Kachina is lucky to have James Somers. I'd love to snatch him away from you so he could manage my Kawasaki Motorcycle Dealership's service center. Employees with such loyalty and customer service skills are impossible to find these days. Despite several generous offers of employment, James turns me down each time by commenting how much he truly enjoys his job at Kachina. I will get him someday as I don't give up easily! More

Matt in the Collison Department did an outstanding job on repairing my 2004 cadillac XLR. I would highly recommend his work to others.Matt's customer service was extremely professional and friendly as well. repairing my 2004 cadillac XLR. I would highly recommend his work to others.Matt's customer service was extremely professional and friendly as well. I am sure i will return and use Kachina Cadillac in the future as long as Matt would be able to help me!! More

We had very good customer service with Sam. He was very helpful and called to keep up informed of what was going on as far as our repair. helpful and called to keep up informed of what was going on as far as our repair. More

I had a sound in my front suspension that bothered me. I came in for the 24 point inspection and it was determined that I needed a Rt Front Hub Bearing assembly. They performed the repair and I was out of t came in for the 24 point inspection and it was determined that I needed a Rt Front Hub Bearing assembly. They performed the repair and I was out of there in 2 hours. The car was washed and dried and was delivered to me with great courtesy I am very pleased. More

Over the years I have (unfortunately) had to use the body shop numerous times & Kachina has always done an excellent job. This time however, Matt Zema (first time dealing with Matt) went above & beyond not o shop numerous times & Kachina has always done an excellent job. This time however, Matt Zema (first time dealing with Matt) went above & beyond not only being knowledgeable, helpful & courteous but rectified misinformation I had been given in the past which saved me money. I not only recommend the body shop @ Kachina but in specific, I recommend dealing with Matt. Kachina should feel honored to have this young man as an employee. Mano Pappas More

First and foremost, I want to give a huge "Thank You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work that has been performed has been top notch, professional and phenomenal. Sam Wilcox and James Robb as service advisers have been great! The communication and follow up on the work performed have been fulfilled to success each and every time these cars come in. Would highly recommend anyone to visit these two service advisers. Shaun Fox is an excellent and very professional/knowledgeable customs/upgrades and parts manager. He has the answers to almost everything and there is nothing that he can't get done to these cars. Everything he has said that can be done and will do has been completed to my 100% full satisfaction. Highly recommend anyone in the state of Arizona that is looking to do anything to a Cadillac (or for that fact any car) to bring it to Shaun and Kachina Cadillac. Mark Savoy (I hope I am spelling the last name correctly) is by far one of the BEST mechanics I have ever had the experience in dealing with. Like King Midas, any car he touches is like brand new. My wife's Escalade is running like a champ, in fact, even better than when we bought it. My car is a beast and runs so smooth yet powerful. This car is truly a beauty when purchased stock, but after the recommended additions from Shaun and Mark is now one to be reckoned with on the streets of AZ. All in all, I am completely satisfied with this dealership and the fine personnel they employee. No other dealership in my opinion can compete. In fact, in addition to this rating, I plan on writing directly to Cadillac to express to them my complete satisfaction with Kachina and the service staff. For anyone who doesn't believe me or think that this is a false rating feel free to email me at ezcoctsvcoupe@gmail.com Also see my ratings on the purchases of the car from 2011. I'll show pics of the car and the upgrades. Eddie More

We had a problems with our navigation system not retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it n retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it needs upgrade or new radio. More

I have used Katchina Cadallac for service work over the past few years as a winter visitor. There service department has been excellant. I thought it fair to give them a chance on my new purchase. I was past few years as a winter visitor. There service department has been excellant. I thought it fair to give them a chance on my new purchase. I was very satified with the sales department, and was treated as a regular customer.. Thank you Katchina! Good job David Rowley! More