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Earnhardt Chandler Cadillac - Service Center
Chandler, AZ
115 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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115 Reviews of Earnhardt Chandler Cadillac - Service Center
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August 06, 2012
I went in to have my Cadillac services and Sam was very nice and fast. I only waited 45 min for my car to be done with the initial check. While I was in the waiting room I met Richard who also had the same nice and fast. I only waited 45 min for my car to be done with the initial check. While I was in the waiting room I met Richard who also had the same Cadillac I have. We started talking and I let him know about another car I have that I would like to trade possibly. He did everything in his power to make things work out for me. Carmax sent me here because their computer couldn't read the codes on my car. So he suggested borrowing a potential trade in car. When I had brought in the Pontiac to have it looked at and appraised, he looked up the car fax for me. I didn't have to pay to do it on my own. He let me know how the dealer before me where I had purchased the g6 had done nothing but lie to me. It turned out that my car was once grey but now is green and the miles were reported rolled back on the carfax AFTER I had purchased the car. Also the car was bondoed and I was not told by the dealer before. When I was stressed about the horrible news Richard offered me lots of water and tried his very best to give me advice about where I should go from there. Sam had a rental car pick me up in less than 5 minutes. At car max I waited 6 hours just for them to change the oil and tell me that their computer could not read the codes on my car. This is the best dealership I've ever been to. Every one else puts tons of pressure on you trying to get you to buy their car, when at kachina they do all they can to help you out and make you happy even in the most stressful of situations. Thank you! You all are amazing and kachina Cadillac is an awesome place. Heck, I'd even love to work there! Kaila Monroe Keep up the excellent work guys :) More
by Kmonro01
Employees Worked With
Richard brannan
August 03, 2012
Kachina Cadillac & SAAB has always provided excellent service in the past, and my latest experience was no exception. Ken Kochanskj in body shop was terrific and provided top notch service. I was in fo service in the past, and my latest experience was no exception. Ken Kochanskj in body shop was terrific and provided top notch service. I was in for bodywork to have my rear bumper replaced after a minor fender-bender. He worked with the other party's insurance company in taking care of the payment for repair, and also introduced me to Sam Wilcox in service who took care of other repairs not related to the accident. Sam was terrific, also! He had the repairs addressed and also brought to my attention a few other issues that I was unaware of, all covered under warranty service. Great technicians for discovering the problems! When I picked up the car, the body work and paint looked prestine - and my car drives like a dream. Major kudos to Ken, Sam, the Technicians, & Kachina Cadillac! William Ladas More
by bladas
Employees Worked With
Ken Kochanskj & Sam Wilcox
July 25, 2012
I have been having problems with my 2005 Saab 93 Aero, not getting the full acceleration. They tried some repairs that the computer said it needed, it worked for awhile and happened again. When it happene not getting the full acceleration. They tried some repairs that the computer said it needed, it worked for awhile and happened again. When it happened last week again, I drove in on the "limp home" mode. Sam lead his tech look at it and there were other problems. Since this was what it went in for in the first place, They took care of the problem at their expense. They know I am and will continue to be a Kachina customer. Every time I go in they bend over backwards to see that my needs are met. Hats off to everyone I have dealt with! I will definitely recommend them for service, sales, and auto body. I will not take my baby anywhere else. Thank You Everyone at Kachina, I've found a dealer I can trust. Steve K More
by Steve Kropelnicki
Employees Worked With
John Wacker, Larry Donahue
June 15, 2012
We have a Pontiac Grand Prix GXP and after our dealership closed, we went to Kachina because it was the closest. What a surprise! We were greeted like we had purchased and serviced our vehicles here for yea closed, we went to Kachina because it was the closest. What a surprise! We were greeted like we had purchased and serviced our vehicles here for years. I have been in for service on six occasions and have always been treated like a VIP. Needless to say when the time comes for our next vehicle we will be here first. More
by eheimbuc
Employees Worked With
Dennis Oyer
April 26, 2012
Once again Joey Matos was there to help me with my Hummer2 needs. I am transfering ownership of the vehicle to the company and he assisted with what I needed to do. I love you guys! I will be back aga Hummer2 needs. I am transfering ownership of the vehicle to the company and he assisted with what I needed to do. I love you guys! I will be back again and again! More
by gmscarpa1
April 03, 2012
I took my 2009 Hummer (purchased at Kachina) in for repair on Thursday. I always work with James Somers since he so incredibly helpful and accommodating. James took my Hummer right in and arranged fo repair on Thursday. I always work with James Somers since he so incredibly helpful and accommodating. James took my Hummer right in and arranged for a rental car. As usual, James was dead on with what he thought was needed and had the repairs done right...the first time! When he called to let me know my Hummer was ready to go today, James told me not to bother returning my rental car back to Enterprise. He told me to simply drop it off at Kachina and he would get the rental back to Enterprise himself. This type of attitude and customer service is commonplace with James. He has taken care of my past two Hummers over the years and continually surprises me with his accommodating personality. Kachina is lucky to have James Somers. I'd love to snatch him away from you so he could manage my Kawasaki Motorcycle Dealership's service center. Employees with such loyalty and customer service skills are impossible to find these days. Despite several generous offers of employment, James turns me down each time by commenting how much he truly enjoys his job at Kachina. I will get him someday as I don't give up easily! More
by rob4092xx
March 09, 2012
Matt in the Collison Department did an outstanding job on repairing my 2004 cadillac XLR. I would highly recommend his work to others.Matt's customer service was extremely professional and friendly as well. repairing my 2004 cadillac XLR. I would highly recommend his work to others.Matt's customer service was extremely professional and friendly as well. I am sure i will return and use Kachina Cadillac in the future as long as Matt would be able to help me!! More
by asrery10
Employees Worked With
Matt in Collison Department
February 24, 2012
I had a sound in my front suspension that bothered me. I came in for the 24 point inspection and it was determined that I needed a Rt Front Hub Bearing assembly. They performed the repair and I was out of t came in for the 24 point inspection and it was determined that I needed a Rt Front Hub Bearing assembly. They performed the repair and I was out of there in 2 hours. The car was washed and dried and was delivered to me with great courtesy I am very pleased. More
by zodied2
Employees Worked With
James Robb
February 22, 2012
Over the years I have (unfortunately) had to use the body shop numerous times & Kachina has always done an excellent job. This time however, Matt Zema (first time dealing with Matt) went above & beyond not o shop numerous times & Kachina has always done an excellent job. This time however, Matt Zema (first time dealing with Matt) went above & beyond not only being knowledgeable, helpful & courteous but rectified misinformation I had been given in the past which saved me money. I not only recommend the body shop @ Kachina but in specific, I recommend dealing with Matt. Kachina should feel honored to have this young man as an employee. Mano Pappas More
by mpappaspt
Employees Worked With
Matt Zema
