Earnhardt Chandler Cadillac - Service Center

Routine oil change Besides the oil change and tire rotation, they also fixed the mechanism under the driver’s seat because it was making sounds when the seat was adjuste Besides the oil change and tire rotation, they also fixed the mechanism under the driver’s seat because it was making sounds when the seat was adjusted. I love that they wash your car after service. More

Service I have always had great service when brining in my Cadillac. The staff is always friendly and helpful. I had to order new tires and they were there wh I have always had great service when brining in my Cadillac. The staff is always friendly and helpful. I had to order new tires and they were there when they said they would be. More

Vehicle maintenance Timely, courteous and reliable. They team had estimated an hour and forty minute wait time, which met my expectations, and they washed my car. I fel Timely, courteous and reliable. They team had estimated an hour and forty minute wait time, which met my expectations, and they washed my car. I felt safe and secure in a pretty, shiny car. Nice job! More

service 3 years with no problems with service and they fixed some hard ones!! If you can wait for the car wash at the end of your service call it,s worth it, 3 years with no problems with service and they fixed some hard ones!! If you can wait for the car wash at the end of your service call it,s worth it, great job. More

A nice surprise I have a 2013 XTS and the locks on the drivers door no longer worked. My husband just got our of the hospital and I had to have a car at all times. I have a 2013 XTS and the locks on the drivers door no longer worked. My husband just got our of the hospital and I had to have a car at all times. They delivered a loaner to the house and picked it up when the car was done. I had been quoted a cost of $450 and expected that because I have learned that all work on a Cadillac is expensive. When they called that the car was ready and that they would be bring it out, I was pleasantly surprised to learn that it was only a $100 deductible fee because it was still under warranty. I had thought that the warranty had expired and was happy that they took the time to check it out for me. More

Great Service Brought SRX in for Oil change and Tire Rotation. Appt at 9:30am and there was no wait. Nick Jones and Curtis took care of me and was very satisfied Brought SRX in for Oil change and Tire Rotation. Appt at 9:30am and there was no wait. Nick Jones and Curtis took care of me and was very satisfied with the Service. More

Service and quality I recently saw a review about a “lemon” and how dissatisfied someone was. I can tell you that is NOT my experience. Earnhardt Cadillac Chandler sol I recently saw a review about a “lemon” and how dissatisfied someone was. I can tell you that is NOT my experience. Earnhardt Cadillac Chandler sold me my SRX in 2015 and I have had impeccable service and quality from them for the last three years. John in service has done a superb job for me and the Cadillac brand has also lived up to their reputation. Great job. More

Best Dealer Service Center Called for an appointment and John set up the appointment when I wanted it and sent an email to remind me. Dropped the car off and John called me whe Called for an appointment and John set up the appointment when I wanted it and sent an email to remind me. Dropped the car off and John called me when it was completed and explained that a part had to be ordered, however the rest of the service was completed and the car was cleaned. More

Preventative Maintenance is Thorough A well deserved 5 star rating! I had preventative maintenance performed on our 2013 Cadillac SRX: oil change, tire rotation, multi-point inspection, A well deserved 5 star rating! I had preventative maintenance performed on our 2013 Cadillac SRX: oil change, tire rotation, multi-point inspection, battery check, alignment check....I also requested that they change the cabin air filter. We’re from Iowa so I usually have the cabin air filter changed every 40,000 miles, but in Arizona because of climate dust I have it changed every 20,000 miles. Earnhardt Cadillac came to me with pictures of the existing filter and the air intake vent to the AC/Heater blower. A rodent (most likely a roof rat) had been nesting in the area, chewing up the filter and pushing the filter remnants into the blower intake vent. I authorized Earnhardt to disassemble the blower and clean out the intake vent. They also performed an additional check for any damages to electrical harness. Wow, we were fortunate, because no additional damage was discovered! Their charge for correcting the damage and inspection for possible other rodent damage was only for 1 hour of labor, which I know is very customer friendly. Another item that I routinely do when I take vehicles to dealerships, and I believe a test drive should be part of the labor, is to reset the trip odometer. I found that our SRX was actually test driven, because the trip odometer verified it. Earnhardt’s customer service lounge is very relaxing for customers, which is also a nice plus. But for me when I take our vehicle in for preventative maintenance it is all about trust and value while waiting for our vehicle to be serviced. Earnhardt Chandler Cadillac proved to me that they perform preventative maintenance. If you live in AZ and your car has a cabin air filter, get it changed! A new filter will extend the life of your AC/Heater blower, and if there are critters where you park your vehicle, you might be as lucky as me by having Earnhardt Cadillac change your filter. PS. If a critter dies in their nesting place in your vehicles blower intake; air freshiners in your car will not eliminate the critter’s decaying odor. A shout out Thank You to Earnhardt Chandler Cadillac! More

As always a great experience The service is always wonderful Curtis is very efficient and personable always a great experience ~ he always goes above and beyond to make sure eve The service is always wonderful Curtis is very efficient and personable always a great experience ~ he always goes above and beyond to make sure everything is perfect More