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Earnhardt Chandler Cadillac - Service Center
Chandler, AZ
112 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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112 Reviews of Earnhardt Chandler Cadillac - Service Center
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July 02, 2011
Got more than I expected in a timely manner. Marty Got more than I expected in a timely manner. Marty Sullivan kept me informed of what was happening with servicing our car. Waiting room attendant wa Got more than I expected in a timely manner. Marty Sullivan kept me informed of what was happening with servicing our car. Waiting room attendant was very helpful. Good conversation with Salesman Chuck Willhause. More
by NewcomDavidL
Employees Worked With
Marty Sullivan
June 25, 2011
Marti is a really nice guy, and provides great customer service. You definitely don't feel like you're being taken advantage of like some places. service. You definitely don't feel like you're being taken advantage of like some places. More
by julia.fairanne
Employees Worked With
Marti
June 18, 2011
Had to bring car into shop for service. Terry was my service adviser at the dealer ship. Had to call 3 times to find out what the problem was with the car. Then I was given the estimate for the repairs service adviser at the dealer ship. Had to call 3 times to find out what the problem was with the car. Then I was given the estimate for the repairs and told him I would need to wait to get that work done and would pick up my car. Got to dealership and told them I wanted to pick up my car Terry then told me it would be a few minutes. I then asked to see the estimate for the work needed to be done on car and that was the JOKE I could not understand it because it was hand written on a separate page and did not make any sense at all. I have never had such a problem there before and I guess the are cutting costs because he was also the person taking my payment or I should say trying because he did not know how to run a credit card and after being out in the service drive for over 35min that is where you pay for your car not inside in the a/c but outside in the service lanes.THEN best of all I did get to pay for my estimate of $180.00 which was fine I had to wait for them to get my car which took 10min more. More
by bobaz
Employees Worked With
Terry
June 17, 2011
Roberto Saenz was very helpful to us. He took his sales time, to show us how to use some of the features on our 2011 SRX. We appreciate him helping us out. time, to show us how to use some of the features on our 2011 SRX. We appreciate him helping us out. More
by jimandcandi
Employees Worked With
Roberto Saenz, Roberto Saenz
May 27, 2011
In December 2010 I purchased a new Escalade from Joey Matos. The experience was very low pressure and one of the best vehicle buying experiences I have had. In May 2011 I was traveling through road const Matos. The experience was very low pressure and one of the best vehicle buying experiences I have had. In May 2011 I was traveling through road construction and my new Escalade was sprayed with a thick coat of oil all over the front and passenger side. I called Joey and asked what to do. Joey had me bring the Escalade to him. Joey had the vehicle detailed and all the oil removed. Customer care after the purchase is very important to me. Joey and Kachina Cadillac proved that they will take care of the customer after the purchase. I highly reccomend Joey Matos. More
by tstruby
Employees Worked With
Joey Matos
April 05, 2011
A real star of this dealership is Shawn Fox. He is the part's department Saab genius. Our Saab had its new fuel pump long before the recall. Our prior 9.3 had a complex bluetooth. Shawn found the parts & part's department Saab genius. Our Saab had its new fuel pump long before the recall. Our prior 9.3 had a complex bluetooth. Shawn found the parts & diagram. I installed it myself. Put his name on the Director's door. More
by Allan Mehlberg
Employees Worked With
Shawn Fox
April 05, 2011
I needed help in regard my XM Radio as it would not come in. Roberto Saenz was excedingly helpfull, taking time from the sales floor. I have purchased several Cadillac's from Kachina Cadillac and have alwa in. Roberto Saenz was excedingly helpfull, taking time from the sales floor. I have purchased several Cadillac's from Kachina Cadillac and have always walked away feeling that I was treated with respect and was given an honest deal. LBanks Wilson More
by lbanks40
Employees Worked With
Roberto Saenz, Roberto Saenz
February 05, 2011
Roberto Saenz took the persoanl time at the dealership to explain features of my Saab to me. I never received the personal attention from Lund Saab even though I purchased a brand new Saab from them. Now t explain features of my Saab to me. I never received the personal attention from Lund Saab even though I purchased a brand new Saab from them. Now that is outstanding service!! Roberto is the kind of service oriented representative that all the dealerships could use. More
by SusieSands
Employees Worked With
two, Roberto Saenz
January 22, 2011
We were in the dealership waiting for our crx to be serviced and I was reading the booklet for the navigation system and Roberto came up and asked me what I was reading. I told him I couldn't figure o serviced and I was reading the booklet for the navigation system and Roberto came up and asked me what I was reading. I told him I couldn't figure out the system or how to use blue tooth as no one really took the time to explain this to us when we bought the car. Roberto said that when the car was done he would show us how to use the stuff. He spent about 1 hour with us and helped us understand everything. He was very patient and extremely knowlegeable about the equipment. He was great! More
by ducks9730
Employees Worked With
Roberto Saenz, Roberto Saenz
December 08, 2010
Took the my vehicle for normal oil change and check up and was assigned Chris as my service rep. After sub par service he was fired or quit and the service department admitted the guy was doing a terrible and was assigned Chris as my service rep. After sub par service he was fired or quit and the service department admitted the guy was doing a terrible job. Then I was taken care of by Steve. Hes a nice guy but always had an issue answering his phone or his cell. My GMPP agreement was never found in their system and they told me I only had warranty until Nov 29th of 2010 when my agreement is until 4/6/2012. He never looked into it and never got back to me about that. Now my hard top is not working and I wanted to take it in... couldnt take my car in for a week becuase they didnt have any appoinments availabel, the day of the appoinment a week later he is sick, when I call to say Im on my way another guy takes my call only to tell me they cant take me until the following week. Furthermore he gets an attitude because Im not being clear enough of when I need to take my car in... At this point I will take my vehicle somewhere else Lets hope all cadillac dealers are not the same... I love my XLR too much to sell it or go to another brand... More
by amacias
Employees Worked With
Steve, Chris
