Earnhardt Chandler Cadillac

My experience for the most part with Kachina Cadillac was good; however there were some miscommunications that occurred and a frustrations in the car finding process, which was described to me as a quicker t good; however there were some miscommunications that occurred and a frustrations in the car finding process, which was described to me as a quicker turnaround time then it worked out to be. Overall, I'm satisfied with my experience as I have had some horrible car purchasing experiences in the past. My ratings are all fives on this as I did not want any scores other than a 5 to impact those who were willing to help through this process. More

In December 2010 I purchased a new Escalade from Joey Matos. The experience was very low pressure and one of the best vehicle buying experiences I have had. In May 2011 I was traveling through road const Matos. The experience was very low pressure and one of the best vehicle buying experiences I have had. In May 2011 I was traveling through road construction and my new Escalade was sprayed with a thick coat of oil all over the front and passenger side. I called Joey and asked what to do. Joey had me bring the Escalade to him. Joey had the vehicle detailed and all the oil removed. Customer care after the purchase is very important to me. Joey and Kachina Cadillac proved that they will take care of the customer after the purchase. I highly reccomend Joey Matos. More

On May 6 I walked into Kachina,met Roberto, who I am very happy to say, was most informed salesman I have ever met, and end result drove home my new 2011 SRX. It did not en there. Roberto asked me if he co happy to say, was most informed salesman I have ever met, and end result drove home my new 2011 SRX. It did not en there. Roberto asked me if he could come to my house in Apache Junction, go over the features on new vehicle with my wife, plus hook up garage door operator to new car, plus my 98 Cadillac Eldorado. Also hooked up Onstar & Bluetooth for us. I have bought new Cadillacs, every other year, for over 40 years, and never had a salesman go out of his way tohelp & inform, like Roberto. I cannot thank him enough, as well as easiest, fastest, purchase I ever made. More

We leased a 2011 SRX from Kachina Cadillac. We purchased not only for the vehicle, which had pretty much everything we wanted. The only thing we didn't get was cooled seats, but we can live without them. W not only for the vehicle, which had pretty much everything we wanted. The only thing we didn't get was cooled seats, but we can live without them. We were treated very well by everyone we came in contact with. It was like they couldn't do enough for us. We especially want to recognize Richard Toth and Steve Sisson. We would definitely recommend this dealership and their staff to anyone. More

I HATE shopping for cars. Roberto made the experience the best I have ever experienced. Even more than that, given the choice, I would never work with another salesman again. He is THE BEST, and defini the best I have ever experienced. Even more than that, given the choice, I would never work with another salesman again. He is THE BEST, and definitely gives Kachina Cadillac the edge. Five stars for Roberto. No, make that ten stars for Roberto! More

I received a phone call from Rich Basso within an hour of posting an on-line inquiry. Great personal skills, so very respectful, and he personally drove two vehicles to my residence that very day. Talk about posting an on-line inquiry. Great personal skills, so very respectful, and he personally drove two vehicles to my residence that very day. Talk about CUSTOMER SERVICE! Delightful to talk with, knows his products. I look forward to sealing a deal. I couldn't wait to get on-line and leave a glowing, positive review of Rich Basso and his performance. Such a great representative of Kachina Cadillac! Thank you! More

We had driven a far distance to the dealership and they did a great job expediting the whole process - test driving, going over the detail of the auto, agreeing on a price, doing the paperwork, and detaili did a great job expediting the whole process - test driving, going over the detail of the auto, agreeing on a price, doing the paperwork, and detailing the job. Good follow-up the next day also. We found exactly the vehicle we were looking for and an agreeable price! More

A real star of this dealership is Shawn Fox. He is the part's department Saab genius. Our Saab had its new fuel pump long before the recall. Our prior 9.3 had a complex bluetooth. Shawn found the parts & part's department Saab genius. Our Saab had its new fuel pump long before the recall. Our prior 9.3 had a complex bluetooth. Shawn found the parts & diagram. I installed it myself. Put his name on the Director's door. More

I needed help in regard my XM Radio as it would not come in. Roberto Saenz was excedingly helpfull, taking time from the sales floor. I have purchased several Cadillac's from Kachina Cadillac and have alwa in. Roberto Saenz was excedingly helpfull, taking time from the sales floor. I have purchased several Cadillac's from Kachina Cadillac and have always walked away feeling that I was treated with respect and was given an honest deal. LBanks Wilson More

We were not pressured into a deal. The deal was great. Still thinking about making this purchase. Rich was a down to earth salesman, who did his job without the pressure of having to make a purchase that Still thinking about making this purchase. Rich was a down to earth salesman, who did his job without the pressure of having to make a purchase that minute. Managers were great also. They were willing to sit down and talk about pricing and was concerned about our needs. More