Earnhardt Chandler Cadillac

I used the dealer's webpage to schedule a service appointment. After not hearing back from anyone for 1.5 business days (2.5 if you count Saturday), I called and scheduled an appointment with Marty. appointment. After not hearing back from anyone for 1.5 business days (2.5 if you count Saturday), I called and scheduled an appointment with Marty. He got me in the same day and completed my warranty work to my great satisfaction. I have to admit that I was frustrated that the online service appointment scheduling tool did not work (even though I immediately received an email querying my satisfaction with the online appointment scheduling tool), Marty turned a negative experience into a positive one. He was friendly, professional and most of all fast! Thank you Marty for making my headache yours and not making excuses for the tool. Your customer service was excellent. More

Got more than I expected in a timely manner. Marty Got more than I expected in a timely manner. Marty Sullivan kept me informed of what was happening with servicing our car. Waiting room attendant wa Got more than I expected in a timely manner. Marty Sullivan kept me informed of what was happening with servicing our car. Waiting room attendant was very helpful. Good conversation with Salesman Chuck Willhause. More

Marti is a really nice guy, and provides great customer service. You definitely don't feel like you're being taken advantage of like some places. service. You definitely don't feel like you're being taken advantage of like some places. More

I leased a 2011 cts coupe from Kachina. Roberto was extremely helpful and got me the vehicle I wanted at a fair price. I would reccomend Kachina Cadillac and Roberto Saenz to anyone in the market for extremely helpful and got me the vehicle I wanted at a fair price. I would reccomend Kachina Cadillac and Roberto Saenz to anyone in the market for a car. More

We found the staff at Kachina Cadillac to be very helpful, knowledgeable, friendly and professional. They were especially accommodating on our requests for minor changes to the purchase vehicle. T helpful, knowledgeable, friendly and professional. They were especially accommodating on our requests for minor changes to the purchase vehicle. The paperwork phase was streamlined and quick. There was absolutely no pressure involved in the purchase. It is clear that the stff work as a team and they do a good job at that. We would highly recommend Kachina Cadillac to anyone looking for a new or used vehicle. More

I would just like to note that my overall experience with the purchase of my slightly used Escalade was more than exceptional. From the moment I arrived at Kachina in Scottsdale, I felt welcomed. Joey Matos, the purchase of my slightly used Escalade was more than exceptional. From the moment I arrived at Kachina in Scottsdale, I felt welcomed. Joey Matos, the salesman who ultimately assisted my wife and I purchase our vehicle, was extremely helpful. Joey greeted us with enthusiasm and offered to assist us. Joey asked all of the appropriate questions to determine the type of vehicle my wife and I was looking for. It wasn't until two days after our initial visit that Joey reached out to me (in Tucson) and informed me of a vehicle he just received on his lot that met all of our needs. Again, I think Joey was more excited that we were. I could tell he took great pride in assiting his customers. He worked dilinently with Steve the Sales Manager in working the price to fit within our budget. At know time did I feel pressured or taken advantage of. Joey was very forthcoming and honest which played a very important role in our decision in purchasing the vehicle. I would highly recommend Joey to my peers if and when they are looking to purchase a new or used vehicle. More

I have dealt with dealers and purchasing/leasing cars for decades. I was interested in leasing an Escalade and it was my luck when Roberto took the call. He is definitely the best car salesman I have ever decades. I was interested in leasing an Escalade and it was my luck when Roberto took the call. He is definitely the best car salesman I have ever worked with. He will and always goes out of his way for his customers. He is genuinely nice and will do whatever it takes to make you feel satisfied. In my two months with dealing with him, he has lived up to the reputation I have found on his praises on the web. Call and ask for Roberto and I am sure you will not be disappointed! More

Roberto Saenz was very helpful to us. He took his sales time, to show us how to use some of the features on our 2011 SRX. We appreciate him helping us out. time, to show us how to use some of the features on our 2011 SRX. We appreciate him helping us out. More

We were completely satisfied with the service and the commitment that we received at Kachina with Roberto. They were able to find the perfect car that we were looking for. We are happy owners! Thanks commitment that we received at Kachina with Roberto. They were able to find the perfect car that we were looking for. We are happy owners! Thanks Roberto! The experience was no pressure and relaxed. We felt like we could ask any questions and we felt like we got the correct answers. More