Earnhardt Chandler Cadillac

I was looking for a CTS coupe in a certain color and options. After speaking to Steve Shannon of Kachina he located the car I wanted. He delivered a coupe with similar options to my house for an overnig options. After speaking to Steve Shannon of Kachina he located the car I wanted. He delivered a coupe with similar options to my house for an overnight test drive. After confirming that the coupe was the car for me he got me the exact car I was looking for in the color and options I wanted. At a great price also. It was one of the easiest and most pleasurable car purchases of my life. If your in the market for a car do youself a favor and see Steve Shannon and Kachina Cadillac. You'll be glad you did. More

Friendly staff in both service and shuttle. Vehicle finished at very close to promised time. I was informed of required services to be expected on my next visit. finished at very close to promised time. I was informed of required services to be expected on my next visit. More

I have owned two Hummers and always take it in for service at Kachina Cadillac. I work with Service Writer James Somers. What an outstanding Service Writer! I had two issues this past week with my service at Kachina Cadillac. I work with Service Writer James Somers. What an outstanding Service Writer! I had two issues this past week with my Hummer and, as always, James was friendly when he greeted me and listed to my concerns. James arranged a rental car for me. Like he always does, James called me once the repairs were complete. As a repeat customer, Kachina Cadillac is lucky to have James Somers representing them in the Service Department! I recommend everyone work with James when you take your car into Kachina Cadillac! More

James is always great and bends over backwards to make our Cadillac experience the best it can possibly be. He is always responsive and thorough in his effort to help us. Thanks, Demi Davis our Cadillac experience the best it can possibly be. He is always responsive and thorough in his effort to help us. Thanks, Demi Davis More

I had such a great experience working with Steve Shannon. He gave me a CTS coupe for the night to make sure it was the right one for me. I got a very fair initial offer from Andy Ochoa and Steve and bought He gave me a CTS coupe for the night to make sure it was the right one for me. I got a very fair initial offer from Andy Ochoa and Steve and bought the car shortly after. There were a couple of things I wanted fine-tuned after I bought the car. Although there was a bit of miscommunication in the service department that led to some delays, Steve took control of the situation as soon as he found out about it and resolved all the issues. I'm very happy with the customer service I experienced and won't hesitate to recommend Kachina and Steve in the future. More

They took excellent care of my hummer.the invoice was less than expexted james kept me up todate on.the progress of my repair.he also let me know of any othetr repairs that may be needed in the future. less than expexted james kept me up todate on.the progress of my repair.he also let me know of any othetr repairs that may be needed in the future. More

My young son went to several other local dealers before going to Kachina CadIllac. We were greeted by Roberto Saenz and treated so well by him & the service manager that we were instantly at ease. Their e going to Kachina CadIllac. We were greeted by Roberto Saenz and treated so well by him & the service manager that we were instantly at ease. Their expertise and test drive on the CTSV Sedan blew us out of the water. We have never been treated so well by a car dealer ever! This experience will turn us into repeat customers and we will recommend Roberto to all. This dealer and their long term staff are like family to us! More

I am a Director of Sales for a Global company, 5000+ employees, I know Sales and I know the attention to detail and personality that is required to satisfy the customer while ensuring the dealership mak employees, I know Sales and I know the attention to detail and personality that is required to satisfy the customer while ensuring the dealership makes a profitable sale. Joey Matos is first and foremost a good person, extremely attentive to our needs and a pleasure to do business with, he sets a very high standard and his knowledge of the industry and the product he sells is second to none. I purchase a car at least once a year, I purchase High End vehicles and am used to a certain level of service from a Rolls Royce, Jaguar, Porsche, Mercedes etc I have owned them all, in my opinion Joey would fit well in any of them, in fact maybe better than what they have. As I mentioned I am a salesman, so often we fail to recognize the talent we have, quick to look elsewhere for a magical turnaround (we think), with Joey's positive while prudent personality his strengths would fit in most any management position. This might start sounding like Joey is a friend of mine, that is not true and my dealings with him have purely been in the sales process. The Cadillac Escalade we purchase is for my wife Taunya - great vehicle as we have 4 young children. We thank you for asking our opinion as many don't, it has been a pleasure to spend a few moments congratulating a talented salesperson. We continue to be return customers this being the third Cadillac we have purchased at Kachina Cadillac, Well Done Joey you have truly EARNED our business Laurence and Taunya Sweeney More

First of all, I HATE the process of purchasing a car! But I want to let you know about the great experience I had at Kachina Cadillac. I was calling around to dealerships in the area to purchase a Cadillac S I want to let you know about the great experience I had at Kachina Cadillac. I was calling around to dealerships in the area to purchase a Cadillac SRX. When I called Kachina, Joey answered the phone. He gave me the info I needed over the phone and invited me in to see the vehicles at the dealership. From the moment we got there he treated us like royalty and exceeded our expectations. It was a blazing hot day but that didn't stop Joey from showing us a number of SRX's he had on the lot. He was very knowledgable about the SRX. He did not pressure us to a hasty decision, but wanted to make sure we would be happy with the Cadillac SRX. He even went as far as to offer to let us borrow the SRX for the evening. He was able to quickly give us the pricing info we needed. To our pleasure the entire process was quite simple and much smoother than even expected. Joey Matos is the best car salesman we have ever worked with. I would highly recommend the dealership and Joey to my family and friends. More

This is second review and separate from the other as I just leased a 2011 CTS-V Black Diamond Edition from Steve Shannon. As before, I received the same great service and sales experience from Steve. He w just leased a 2011 CTS-V Black Diamond Edition from Steve Shannon. As before, I received the same great service and sales experience from Steve. He was patient with me with all my questions and especially when it came to my decision between the CTS and CTS-V. When I finally did decide, he had the car at the lot within 24 hours. I was shocked and amazed on how fast he got the transfer. When it came to financing and finalization of the sale both Steve and Edward were above professionalism to get me into the car. Edward even lowered the interest rate on my Escalade purchase from last week. I have to say that Kachina Cadillac is definitely on its game when it comes to its employees. I am now a dedicated Cadillac man. Thank you Steve and Edward. Also, the CTS-V...............unbelievable. Eddie R, Maricopa, AZ More