Earnhardt Chandler Cadillac

We were looking for a 2012 SRX with luxury trim black on black. I contacted this dealer as the Cadillac website indicated they had a vehicle available. When I spoke with Andy the sales director regarding th black. I contacted this dealer as the Cadillac website indicated they had a vehicle available. When I spoke with Andy the sales director regarding the lease price he was able to offer a price that was within our budget so we decided to take a look at the vehicle. When we arrived we were greeted by Joey Matos who made us feel special and important from the moment we walked in the door. He showed us the vehicle and explained the numerous features of the SRX. Once we made the decision to purchase it got even better as Andy was able to finalize a lease price that came in under our budget, amazing! They detailed the car, Joey got us set up with Onstar and we were off. In addition they took our rental car back to the airport. For future service needs they offered to pick up and return the car from our residence. Overall a great customer experience. More

First and foremost, I want to give a huge "Thank You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work that has been performed has been top notch, professional and phenomenal. Sam Wilcox and James Robb as service advisers have been great! The communication and follow up on the work performed have been fulfilled to success each and every time these cars come in. Would highly recommend anyone to visit these two service advisers. Shaun Fox is an excellent and very professional/knowledgeable customs/upgrades and parts manager. He has the answers to almost everything and there is nothing that he can't get done to these cars. Everything he has said that can be done and will do has been completed to my 100% full satisfaction. Highly recommend anyone in the state of Arizona that is looking to do anything to a Cadillac (or for that fact any car) to bring it to Shaun and Kachina Cadillac. Mark Savoy (I hope I am spelling the last name correctly) is by far one of the BEST mechanics I have ever had the experience in dealing with. Like King Midas, any car he touches is like brand new. My wife's Escalade is running like a champ, in fact, even better than when we bought it. My car is a beast and runs so smooth yet powerful. This car is truly a beauty when purchased stock, but after the recommended additions from Shaun and Mark is now one to be reckoned with on the streets of AZ. All in all, I am completely satisfied with this dealership and the fine personnel they employee. No other dealership in my opinion can compete. In fact, in addition to this rating, I plan on writing directly to Cadillac to express to them my complete satisfaction with Kachina and the service staff. For anyone who doesn't believe me or think that this is a false rating feel free to email me at ezcoctsvcoupe@gmail.com Also see my ratings on the purchases of the car from 2011. I'll show pics of the car and the upgrades. Eddie More

We had a problems with our navigation system not retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it n retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it needs upgrade or new radio. More

Roberto was very professional and knowledgeable. He made my buying experience very nice. All the people at kachina from the finance to the detail shop was 6 stars out of 5. Service was that good. I look for my buying experience very nice. All the people at kachina from the finance to the detail shop was 6 stars out of 5. Service was that good. I look forward to trading this one in 2013 for another one. I'll be back to them for a new one ever too years. I look forward too the good and friendly service. I drove 500 miles to get that welcome service. The local dealership in my hometown made me feel like they did not need my business. Thanks to Roberto and everyone at kachina. Jeff lopez More

Just a note to say that I enjoyed my visit with Tony and he did his best to get me exactly what I was looking for in a used vehicle. There was a little hassle over the amount I was willing to pay but the ca he did his best to get me exactly what I was looking for in a used vehicle. There was a little hassle over the amount I was willing to pay but the car was just what I wanted and I gave some and so did the Manager on the price so that we came to a satisfactory deal. I wish Tony the best in his future and if he continues with his pleasant attitude he will succeed and have a successful carrier. More

Tony spent alot of time with us. If he didn't have the answers to some of our questions, he got help from others in the dealership. He was very helpful. Others at the dealership were helpful and friendly answers to some of our questions, he got help from others in the dealership. He was very helpful. Others at the dealership were helpful and friendly. We will definitely return to this dealership when we finally make a decision to purchase a new car. We will definitely ask for Tony to work with us on our purchase. Great overall experience. No pressure and Tony gave us a call to follow up the next day after our visit. More

Exceptional friendly and personal service. We decided not to go with a Caddy this time around but will definitely call Steve the next time we are purchasing a vehicle. to go with a Caddy this time around but will definitely call Steve the next time we are purchasing a vehicle. More

The Service received in my opinion was exceptional.The salesman (Carlos Gonzales)took time to answer any and all questions we had or expressed an interest in knowing more information about.He was very cor salesman (Carlos Gonzales)took time to answer any and all questions we had or expressed an interest in knowing more information about.He was very cordial and courteous.We were able to bargain for a fair price. the finance manager (Ed barkowsky) was very amicable also.I would highly recommend this dealership to any one who wished to purchase a new Cadillac. More

i first started talking with Roberto Seaz this summer. I i first started talking with Roberto Seaz this summer. I was looking for a Escalade on the internet and Roberto called that night! Roberto was very i first started talking with Roberto Seaz this summer. I was looking for a Escalade on the internet and Roberto called that night! Roberto was very friendly and knowledgable. I told Roberto I was interested but prbably wouldn't be in the market until Dec./Jan. I looked again in December on the internet and sure enough Roberto called and remembered me even where I went on vacation. Again Roberto was super friendly and got me the gorgoues Cadillac Escalade i always dreamed of. Roberto then came to MY HOUSE and showed me everything on my car and how to use it. Roberto and your great team there at Katchina Cadillac made it the easiest, fastested buying car experience I have ever had!!! I would highly reccomend Roberto Saez and your dealership to family and friends!! Keep up the great work! Regards,jenny G. More

All of the people I worked with (Carlos and Roberto) were friendly and answered all of my questions. My vehicle was delivered spotless and full of gas. Carlos and Roberto went over all of the vehicle feature friendly and answered all of my questions. My vehicle was delivered spotless and full of gas. Carlos and Roberto went over all of the vehicle features with me and I was comfortable operating the vehicle by the time I drove away. I was comparing multiple vehicles and I came to the dealership multiple times. I did not make appointments or let anyone know when I would be coming back, so I ended up talking to one set of people on the first visit and another set on the next visit. I realize this can't be helped and I was not willing to come back when the original people were there. Because of this I believe some statements about pricing did not follow from one visit to the next. Overall I believe I got a fair price, but I'm certain with some patience I could have done better. In addition, I assumed my selection was limited to the stock on hand, but after I had made my purchase I discovered the same people own multiple dealerships in the Phoenix area and I could have chosen from a wider selection. The financing could not have been any easier. One regret is that I hurried into the purchase and within days of making the purchase I was receiving e-mails about better financing terms than what I got. I can't say for sure if the people I was working withy knew about these upcoming financing programs, but I certainly could have done better with financing had I waited just a week to make my purchase. This is the second vehicle I purchased from Kachina and I'm quite happy with it. I've used their service department many times with consistent excellent service. I would certainly recommend Kachina to anyone looking for a Cadillac. I would just hope people realize that they have access to many more vehicles than what you can see on their lot. Also, be sure to ask about upcoming promotions because once you get on their e-mail list you will see them all. More