Eagle River Ford - Service Center

Jordan did a great job. Good communication and was very easy to work with. A straight shooter. Good communication and was very easy to work with. A straight shooter. More

The guys in the service department are very helpful, friendly and do a great job servicing our truck. friendly and do a great job servicing our truck. More

Service dept was able to get me in for repairs same day without an appointment. Most places won’t even consider service without an appointment. They didn’t even hesitate. Didn’t appreciate the 3 percent ch without an appointment. Most places won’t even consider service without an appointment. They didn’t even hesitate. Didn’t appreciate the 3 percent charge on my credit card. More

The entire experience is super easy, from sales to financing to repairs and maintenance. Eagle River ford has an awesome team! financing to repairs and maintenance. Eagle River ford has an awesome team! More

The sales team at eagle River ford got me into my new vehicle very quickly vehicle very quickly More

The nitrogen in tires scam has wasted the most valuable thing in the world that I have. My TIME! That is something I can never get back; ever! It's really shameful that the dealership owners greed for mone thing in the world that I have. My TIME! That is something I can never get back; ever! It's really shameful that the dealership owners greed for money is so great to rip the customers off with this unnecessary service I did not ask for or order from the factory or dealer. I no longer have any faith in honesty here after getting ignored for service and then not even putting any air in the tires at all; let alone nitrogen service. My truck was back out front in under a half hour, I waited 45 more minutes for Josh W to do his job. Then I checked my tires pressure with my trusty gauge and saw nothing was put in my tires at all. They were the same low pressure as before. That's ripping me off of my time in life. It's disrespectful and dishonest and should be illegal. I even showed Josh the tire pressures were 3 pounds low all the way around on the Ford phone app before insisting the job gets done for real this time. Somehow it got done in 15 minutes now, not the hour and 15 minutes it took the first time. So the old saying of the dealerships being a total ripoff rings loud and true here. Someone else's greed was more important than my time and caused me great frustration and anger towards others. That alone takes years off your quality of life. It's shameful behavior because of greed. You lose it all in every way! More

Food for thought, Eagle Auto Group, you should have two managers on duty for both sides of the dealership! That way, customers will not have to wait for over two hours, because the one manager on duty is b managers on duty for both sides of the dealership! That way, customers will not have to wait for over two hours, because the one manager on duty is busy doing interviews!! I didn't work with any of the people listed, so that is the one reason for the rating. I worked with Steel Finley for the sales process. I did not have anything to do with the Service Department. More

Excellent service and staff. They are always willing to help and are very customer oriented. They are always willing to help and are very customer oriented. More

I had purchased a 2023 F-150 from Eagle River Ford and was very satisfied with the dealership and Justin Kor, the sales professional I worked with. So when I needed a bigger vehicle for my family, I knew was very satisfied with the dealership and Justin Kor, the sales professional I worked with. So when I needed a bigger vehicle for my family, I knew Justin would help me out. He is very efficient and responsive and truly had my best interests in mind as we located my new vehicle. Justin and Eagle River Ford were great to work with and I’ll certainly look to them again when the time comes for my next purchase. More

Josh is exceptional. I cannot say enough about his professionalism, responsiveness, knowledge and expertise. An experience such as the one I had with the service departme I cannot say enough about his professionalism, responsiveness, knowledge and expertise. An experience such as the one I had with the service department is a recipe for exceptional customer loyalty. I greatly appreciate the whole team at Eagle River Ford! And I might add that the 2024 F150 Platinum is an awesome vehicle. Thank you Charlie F More