Eagle River Dodge

They did a wonderful job of repairing my problem, scheduling the appointment, contacting my extended warranty people. scheduling the appointment, contacting my extended warranty people. More

Service writers Chris and Adam are the best! Great communication and fantastic customer service every time I deal with them. Great communication and fantastic customer service every time I deal with them. More

This place had a truck I wanted on the lot. They refused to honor supplier pricing and wanted to offer me thousands less than I got for my trade elsewhere. I'm driving my new Ram and they still They refused to honor supplier pricing and wanted to offer me thousands less than I got for my trade elsewhere. I'm driving my new Ram and they still have that one on the lot. Guess they want it there instead of selling it. More

Long post, but worth the read: This is the truck that Nate purchased on May 26. Since it was used it came with a standard 3 month/3000 mile power train warranty. That day, the air conditioning stopped wo Nate purchased on May 26. Since it was used it came with a standard 3 month/3000 mile power train warranty. That day, the air conditioning stopped working. Starting May 27th, it showed signs of having electrical issues. The first one being an error of "check braking system". He took the truck back to the dealership to have it checked out, was told that there was a circuit or something wrong with it but they didn't know where. Since it was raining when the error initially came on, he was told to COME BACK WHEN IT RAINS. They did however, put freon in it since the AC is leaking. He also overheard a conversation among the technicians using racial slurs, that lasted about 30 minutes. One of them is very glad he lives up north because there aren't any black people or mexicans (he used different words to describe them).The problems with this truck worsened from there. The buttons for 4 wheel drive, heated seats, etc stopped working. The driver side seat belt stopped working. The lights on the dash for speedometer, etc started flashing when he would start the truck. Cruise control and mirror control also stopped working. We fought for a week to get this resolved. We asked for them to fix it, to make it a safe reliable truck. We said we would keep it if they fixed the issues and guaranteed it through this winter. The answer was no. They "took pity" on us and allowed us to return the truck under the condition that we purchase a different one from their dealership. How convenient, they had no options that were comparable. We ended up buying a brand new truck that we didn't want, obviously had pay considerably more for, and felt trapped by this dealership. We were told this situation was an inconvenience to them (gee, sorry).We left this truck at the dealership on June 10th. The next day it was on the website. This truck has not been fixed and is not only unsafe, it's an electrical mess that the next owner will be stuck with. The listing says its a recent arrival. It sat there for over 200 days (per the dealership) before we foolishly purchased it. I encourage you to share this experience in the hopes that someone else doesn't have to go through the same nightmare we did. More