Eagle Chevrolet - Service Center

I am a homeless disabled veteran living out of my truck and Stephen made me feel like I was the only customer that day. Stephen makes Eagle Chevrolet look professional and compassionate at the same time. and Stephen made me feel like I was the only customer that day. Stephen makes Eagle Chevrolet look professional and compassionate at the same time. Stephen deserves a raise regularly. Oh, Stephen was the only person working that day in the service department and he was swamped. The man deserves a raise and help. More

Reliablecompetent service check in , courteous, comfortable waiting room.. problem was diagnosed & repaired, without appointment. Wait times was longer than expected, but understandable comfortable waiting room.. problem was diagnosed & repaired, without appointment. Wait times was longer than expected, but understandable More

I brought my 2016 Chevy Equinox to Eagle Chevrolet under an active GM case for a diagnostic due to known internal engine issues. I followed GM’s process and worked with Stephen McHone, the Service Manager, an active GM case for a diagnostic due to known internal engine issues. I followed GM’s process and worked with Stephen McHone, the Service Manager, who verbally assured me that if I leased a vehicle through Eagle, the service fees would be waived. Stephen recommended spark plug replacement, solenoid work, and cleaning — and said it might fix the issue. Based on that, I reluctantly agreed, trusting that this was part of the GM diagnostic process and that the charges would be waived if I moved forward with a lease. The repairs didn’t fix the problem. I was later billed $1,293.02, with no prior written estimate, and only offered a 10% discount when I pushed back. On top of that, Eagle threatened $75/day storage fees retroactive to June 30 unless I paid the full amount — which I ultimately did, just to get my car released. Meanwhile, I tried to lease a vehicle through Eagle, but the sales team failed completely. They were unprofessional, dismissive, and made the deal confusing by ignoring key rebates I qualified for. I gave them everything they needed — they just didn’t follow through. I ended up leasing the vehicle elsewhere, where I was treated with transparency and respect. Eagle Chevrolet made this process unnecessarily stressful and unfair. If you go here, get everything in writing and be cautious of verbal promises. I would never return. — Karen Romano More

The problem was taken care of. Not to much down time. Steve was a big help! Not to much down time. Steve was a big help! More

Eagle Chevy provided outstanding and timely service. Mahima was professional and provided great customer service. Mahima was professional and provided great customer service. More

I have been using Eagle Chevrolet for 10 yrs now. I like that they listen to me when I have a concern and take care of the problem. If there is something that needs to be looked at or changed ( filte I like that they listen to me when I have a concern and take care of the problem. If there is something that needs to be looked at or changed ( filters, hoses etc. they tell me and we discuss what I want to do. More

The dealership was clean and spotless. The staff was very nice and helpful. they listened to my concerns The staff was very nice and helpful. they listened to my concerns More

I called the dealership spoke to mahima told her what was going on and she got me rite in going on and she got me rite in More

Seeing mahima and dealing with her was a pleasure she listen and very carefully wrote down what my issue were with my truck, and if I had any problems to contact her. I would differently recommend mahima listen and very carefully wrote down what my issue were with my truck, and if I had any problems to contact her. I would differently recommend mahima More

Bought a used Yukon from riverhead dodge with extended warranty. Riverhead dodge service guy Matt was awful. Called eagle they got me right in Stephen in service was awesome worked with the warranty compa warranty. Riverhead dodge service guy Matt was awful. Called eagle they got me right in Stephen in service was awesome worked with the warranty company and got my problem taken care of quickly. Will definitely be going back there More