Eagle Chevrolet

I feel that I was misled about the status of my vehicle, when referencing my vehicle tracking app and the location of my vehicle. The lack of transparency, poor communication, and unprofessional conduct thr when referencing my vehicle tracking app and the location of my vehicle. The lack of transparency, poor communication, and unprofessional conduct throughout this experience, More

Disappointed that I was miss informed about a service notice for my vehicle. When there never was one. So I brought my vehicle in for a repair that was a simple 10 dollar part. That is assumed by the dea notice for my vehicle. When there never was one. So I brought my vehicle in for a repair that was a simple 10 dollar part. That is assumed by the dealer that I’m at fault for. It was an opportunity for the dealership to just make it right and win me over going forward to return to them in the future. Instead they took the road of charging 70 dollars. Bottom line you’re just a number to them. I won’t be returning. More

This is our second vehicle from Jeff Lewis and Eagle Chevrolet. Jeff is always very nice and explains everything throughly. I recommend that you go see Jeff Lewis at Eagle Chevrolet of Riverhead!! He's Chevrolet. Jeff is always very nice and explains everything throughly. I recommend that you go see Jeff Lewis at Eagle Chevrolet of Riverhead!! He's the best! More

Jeff Lewis is a terrific guy and sales person! We talked over several months, he stayed in touch, and he got me the deal I wanted. We talked over several months, he stayed in touch, and he got me the deal I wanted. More

I stopped in one day to ask about an issue with my brakes, they told me it was a warranty covered part and they would fix it, I explained that it was really bad so they told me they would get me in AS brakes, they told me it was a warranty covered part and they would fix it, I explained that it was really bad so they told me they would get me in ASAP as they understood the issue, so it was for 2 days later. I bring it in first thing, and they told me everyone was fired and the part/ repair was no longer an option since I was past the miles for the warranty, I was never told I had this option in the first place, before I had hit the maximum mileage. Needless to say I was not going to pay over $1000 for the repair and left. This dealership has been notorious for bad service for many years. More

I have to write this. I've never thought I would have to write this review. Because of 2 service advisors I am now 5 weeks with no truck. For me to get GM involved, send l I've never thought I would have to write this review. Because of 2 service advisors I am now 5 weeks with no truck. For me to get GM involved, send letters to GM and have GM call the service advisor who 20 minutes later called me. 5 weeks no truck, 5 weeks of nothing, 5 weeks like I don't exist. My engine went because I was told I need a starter. That was the reason they gave me on my paperwork. In 5 hours they put 165 miles on my truck. Stephen and Mahima thank you for everything, thank you for not calling me until GM was involved. Imagine not even a loaner. My truck was my only transportation. It's like who cares. When that engined failed while I was driving It scared the crap out of me and not having control. This has gone beyond upset. I'm paying for a truck that is sitting in there lot. I have documented everything. GM is involved. I'm done being upset. This matter is now moving up the ladder More

I live and work quite a distance from this dealer. The local dealers have been very disappointing . This is the second time I’ve had service and warranty work done at Eagle , although their diesel tec The local dealers have been very disappointing . This is the second time I’ve had service and warranty work done at Eagle , although their diesel tech is very good the main reason I’ve been going to Eagle is due to the exceptional service provided by the service writer Mahima . She is knowledgeable , professional and very responsive . I would definitely recommend this dealer based on my experience . More

Mahima is kind, friendly …very detailed and knowledgable! … also so very patient Shewill make sure you understand exactly what is being done to your car No surprises…very honest … also so very patient Shewill make sure you understand exactly what is being done to your car No surprises…very honest More

Customer service is great, especially Mahima, the service advisor. She’s always very helpful and has a great attitude. She’s easy and friendly to talk to, unlike the old guy next to her, who isn’t ve service advisor. She’s always very helpful and has a great attitude. She’s easy and friendly to talk to, unlike the old guy next to her, who isn’t very approachable and always looks grumpy. It’s very important for us as customers to feel comfortable going to a place where we feel like we can talk to the service advisors. More

From the moment I walked in, Jeff and the supporting staff was extremely kind and very willing to make sure everything was smooth, and I had everything I needed. staff was extremely kind and very willing to make sure everything was smooth, and I had everything I needed. More