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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,323 Reviews

1,323 Reviews of Eagle Buick GMC, Inc. - Service Center

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February 09, 2021

We’re from Wisconsin and went to get our van serviced at your dealership. Our service writer was very professional and she took excellent care of our needs. The mechanic was excellent also by keeping us inf More

by Lash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that keeps the dealership clean. We both noticed his dedication to the dealership. He was always busy. Thanks , Laura Tramontana
Feb 11, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Eagle Buick-GMC Team

February 06, 2021

Always a great experience with sales and service at Eagle! After 18 years in a GM service department Eagle delivers on all levels and makes you feel comfortable as a customer. Great team and strongly r More

by Jonathan Germeroth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lafrantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Eagle Buick GMC, Inc. responded

We cannot thank you enough for your wonderful review of Eagle Buick-GMC Inc and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Eagle Buick-GMC Team

February 05, 2021

Amazing customer service and always quick to call back and help me get my vehicle back on the road! Scott always takes great care of my family More

by RebeccaGof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service
Feb 08, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Eagle Buick-GMC Team

February 04, 2021

Everyone is polite, courteous and efficient in their job from the time I dropped off until the time I picked my vehicle up from them More

by Sweet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Jim Martin
Feb 08, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, The Eagle Buick-GMC Team

February 03, 2021

Been going here for years Scott, my service advisor, is awesome and extremely knowledgeable! He’s always available when I call and squeezes my vehicle in when needed! Eagle is lucky to have him! More

by Gatordad44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
Feb 08, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

January 28, 2021

My family and I enjoyed our visit to Eagle GMC on 1/22/21. The service was professional and friendly. It was an emergency visit to the dealership because we traveled to Homossassa from Maryland and m More

by ouzts79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gilmour
Jan 29, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for your kind words about Jason and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Eagle Buick-GMC Team

January 28, 2021

The reason for the service was to get my defective rims that were on the truck when I purchased it .They replaced the rims with new defective ones .John Roberts said he would swap them out with black ones More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Roberts, Jim Martin
Feb 02, 2021 -

Eagle Buick GMC, Inc. responded

Paul, you may recall us showing you the same wheels on multiple units on our lot. They all exhibited the same appearance issue that you are dis satisfied with. Our efforts to replace your wheels with new from GM yielded the same appearance issue and we can understand your frustration. GM will only allow us to replace them with the same wheels that came from the factory. Please note that your wheels are not defective and pose zero risk to your safety. Your keen eye to detail has found something that most guests never see. We have sent a product report up the line to GM on your behalf. The finish that you have on your wheels is considered normal by GM. Please do not be upset with us as we are in your corner and will continue to try to locate a set of "take off" wheels that meet your standards.

Feb 02, 2021 -

Paul responded

Well I have looked at Ford ,Kia,Hyundai ,Dodge ,Jeep and all there rims are perfect not like mine.I guess GMC doesn’t take pride in there work.So GMC news that the rims are blemished and they are fine with that ,hoping people won’t notice how they look.Let me ask you something ,if you bought a New car or truck and you had rims or some other blemish would you be happy and wouldn’t you want your dealership to satisfy you as a customer no matter what they had to do.I never said that I was worried about safety.Whatever happened to 100% CUSTOMER SATISFACTION?I would have thought that someone at the Dealership would have said to put new black rims on the truck ,just to make the customer satisfied.I guess I am wrong.So what’s going to happen if black rims don’t come in anytime soon,then what?How long will I have to wait ?Im not upset with you Jim as I know you can only do so much ,but I upset with the dealership as a whole ,I expected someone to step up to the plate and make me satisfied .So in the meantime when it comes to filling out the survey I can’t give y’all a good rating because I would be giving false information. So until this gets resolved I will not be satisfied.Please send this up the line to to GM and to your bosses.Talk to you soon.

January 26, 2021

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by jendro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Jan 28, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for the great rating! We're pleased that everything went well for you. Take care! Sincerely, The Eagle Buick-GMC Team

January 25, 2021

It's great.no problem at anytime.service is great.the people are friendly and know what they are talking about. Very informative .and dog friendly. More

by Gails.vandemark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Elsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Martin, Laura Tramontana, Trudy Gilley
Jan 28, 2021 -

Eagle Buick GMC, Inc. responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Eagle Buick-GMC Team

January 21, 2021

Always pleasant to deal with them on any service issues, Ashley is always professional and knowledgeable. Communication was excellent and they are always very accommodating. More

by RRG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley
Jan 22, 2021 -

Eagle Buick GMC, Inc. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Eagle Buick-GMC Team

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