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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,326 Reviews

1,326 Reviews of Eagle Buick GMC, Inc. - Service Center

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June 29, 2021

This was for an oil change and a couple of recall updates. Time seemed excessive 90 minutes. More

by Kusowa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason ( didn’t check last name)
Jun 30, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Eagle Buick-GMC Team

June 28, 2021

Poorly knowledgeable, not vey, if any highly trained professional mechanics , Don’t seem very sharp at the trade! After 3 visits, several weeks I’m still Trying to get my issues resolved, they only have More

by banfla8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott in service, Jim Martin
Jul 01, 2021 -

Eagle Buick GMC, Inc. responded

We are very concerned about your experience and would like to better understand what happened. Your kind words regarding Scott are appreciated and we are very grateful to have him on our team. But, in speaking with Scott, he is unsure of who you are or any circumstances that would merit your response (based on the name banfla8). We urge you to give us a call and speak with our Service Manager regarding your visit. He is anticipating your call and he (as well as our other staff) is aware of this review. Sincerely, The Eagle Buick-GMC Team

June 26, 2021

Friendly staff, quick to get the work done, price is good not over charged, I would recommend this place anytime compared to the one that is closer to home More

by granniebritchs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the guy that helped but was grest
Jun 29, 2021 -

Eagle Buick GMC, Inc. responded

It’s great to know that our staff provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Eagle Buick-GMC Team

June 25, 2021

Dealership has been great but Buick has not had good customer service to me they don’t return calls and when I requested supervisor never got a call back More

by Johndsimmons1275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Laura Tramontana, Trudy Gilley
Jun 28, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for your review John. We are happy to hear you’ve had a positive experience at our dealership. We are always committed to customer care. Please feel free to contact us if we can address any of your concerns. Thank you! Sincerely, The Eagle Buick-GMC Team

June 24, 2021

Excellent service so far! Scott Kelly has been excellent to work with. More

by SSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Jun 25, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Eagle Buick-GMC Team

June 23, 2021

The work on my 2016 Enclave was done correctly and completed at the time I requested. Ashley and Scott are both terrific service advisors. More

by davidstrahan4602
Recommend Dealer
Yes
Employees Worked With
Scott and Ashley
Jun 25, 2021 -

Eagle Buick GMC, Inc. responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Eagle Buick-GMC Team

June 22, 2021

Very personable and professional. Work was done rapidly and as best as I can tell correctly. I highly recommend that if you need service on your GMC, give them the business. More

by charlielambert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason
Jun 24, 2021 -

Eagle Buick GMC, Inc. responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Eagle Buick-GMC Team

June 22, 2021

I can’t say enough good things about this dealership! I bought my second vehicle from this place and will always favor above all the rest! I bought an expedition and it is in great shape! After driving More

by Rodney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shields Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley , Jim Martin
Jun 24, 2021 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Eagle Buick-GMC Team

June 21, 2021

Great customer service and great service center... i take all of my vehicles here and trust them with any make or model i may have. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in service
Jun 21, 2021 -

Mike responded

Thanks!

Jun 24, 2021 -

Eagle Buick GMC, Inc. responded

Mike, Eagle Buick-GMC Inc would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Eagle Buick-GMC Team

June 21, 2021

First time having service. Called for appt checked our our status for service and scheduled. Greeted with a smile, Service done promptly. Happy customer impressed with everyone overall. More

by sandibucherlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and Rachel (?)
Jun 24, 2021 -

Eagle Buick GMC, Inc. responded

Sandi, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Eagle Buick-GMC Team

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