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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,326 Reviews
Call Service Center (888) 745-2599

1,326 Reviews of Eagle Buick GMC, Inc. - Service Center

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August 04, 2021

My service advisor Scott Kelly did a great jobI will My service advisor Scott Kelly did a great job I will always use Eagle Buick in the future They have always treated me right, I drive from Ocala More

by Waldman38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc Esser
Other Employees : Scott Kelly , Jim Martin
Report | Print
Aug 06, 2021 -

Eagle Buick GMC, Inc. responded

Hi, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, The Eagle Buick-GMC Team

July 30, 2021

They were polite and told me what they were going to do and how long it was gonna take And when they Thanked me and look forward to me coming back More

by stevestraight77@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Laura Tramontana, Trudy Gilley
Report | Print
Aug 02, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 30, 2021

Discussed & left detailed list of how tires needed to be rotated. Work incorrect. Over the nonsense. Service Rep and tech seriously have no COMPREHENSION SKILLS. Tires were even marked...just plan STUPID More

by Dw17jobsearch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley
Report | Print
Aug 02, 2021 -

Eagle Buick GMC, Inc. responded

In discussion with our staff, they only recall one guest within the past few weeks that provided a written method of how they wanted their tires rotated. That particular guest, nor any subsequent guests, have not stated anything to any of our staff regarding a lack of performing the service as directed. That said, we are very sorry the service was not performed the way you desired. We would be happy to make it right, but based on the username listed here, we cannot look up your contact information. Please reach out to our service manager at (352) 795-6800 to discuss what we can do to make this right. He is aware of your review and ready to serve. Thank you for bringing this to our attention.

July 29, 2021

I received good service from very friendly staff. I could not recommend a better place to have my truck serviced. I am glad that I chose Eagle Buick GMC. More

by RandyC42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Storman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Martin, Laura Tramontana, Trudy Gilley
Report | Print
Jul 30, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 29, 2021

Vehicle went in the shop for recall and they completed promptly . I had an appointment and they took truck in on time and completed quickly More

by DAVIDSISSYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Jul 30, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

July 29, 2021

Went above and beyond what was expected to satisfy my problem. I would definitely recommend. Picked up my truck, then returned to me. Couldn't ask for more More

by Bill.scharber
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Report | Print
Jul 30, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 26, 2021

You guys went exceedingly and above. Courteous and making sure my experience was pleasant. Thank you I would certainly recommend you and if needed purchase More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Report | Print
Jul 28, 2021 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 24, 2021

Scott correctly diagnosed my problem over the phone. They got me right in and had my car fixed in no time. Love the service we get from them. More

by ayercalhoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jul 27, 2021 -

Eagle Buick GMC, Inc. responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Eagle Buick-GMC Team

July 21, 2021

Jayson was awesome. Very professional, work was done correctly and in a timely manor. Car was in for warranty work. Thanks and I Will not hesitate bringing my vehicle back in. More

by Neal H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson
Report | Print
Jul 23, 2021 -

Eagle Buick GMC, Inc. responded

We cannot thank you enough for this glowing review of our service center, Neal! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Eagle Buick-GMC Team

July 20, 2021

they had our truck for 21/2 months didn’t fix what they were supposed to tried to say our warranty wasn’t there. ( which come to find out it is and so they dick around having our truck which put our busin More

by sterlingtreeandlawnscaping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service Manage Scott, Jim Martin, Laura Tramontana, Trudy Gilley
Report | Print
Jul 21, 2021 -

Eagle Buick GMC, Inc. responded

Needless to say, this review comes as a surprise. You came to us from another dealer because they would not take care of you nor provide you with transportation while you were in for service. We graciously took you in thinking that we could truly make a difference for you. The extended warranty information you provided was incorrect. Not once, not twice, but three times. Regretfully, when calling in claims to extended warranty companies we can be on the phone well over an hour each. At one point we were playing phone tag with your selling dealer to try to find your policy information, only to find out that you did not have the coverage that you said you had. When all was said and done, your extended warranty company denied coverage on many of your requested repairs, Eagle paid over $2,000.00 for your rental that we promised to give you, and to date you have avoided our calls requesting payment for your deductible, oil change, and filter. We had the very best of intentions to help you when your other dealer couldn’t. We would have much rather had a face to face conversation about this rather than putting it out for the world to see. We respectfully request that you pay your deductible and for the oil change and filter we replaced. We also sincerely hope that you can find a facility that will provide the level of service you seek.

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