Back

Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,332 Reviews

1,332 Reviews of Eagle Buick GMC, Inc. - Service Center

Sort by
July 24, 2022

Scott along with everyone I've encountered at the service department go above and beyond. They are professional, and get the job completed in a timely manner. More

by Twyla09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mendes
Jul 26, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Eagle Buick-GMC Team

July 23, 2022

Horrible. ... Waste of time.... Sat at this dealership for service several times for 3-5 hours each time and nothing is complete. More

by Sherri
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Eagle Buick GMC, Inc. responded

Sherri, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Eagle Buick-GMC Inc does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Eagle Buick-GMC Team

July 23, 2022

It is probably because of inflation but the cost of repair is too expensive. It cost me almost $5,000 to replace my timing belt and starter. And these repairs took almost two weeks. I will be lookin More

by Westminsterfire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad in service
Aug 01, 2022 -

Eagle Buick GMC, Inc. responded

Hello, Rising costs and supply chain issues are an unfortunate reality. At Eagle, we take our pricing strategy seriously. We may not always be the most economical for all our services, but we are also not the most expensive. We understand you may prefer to seek service from another provider. However, if we may be of assistance in the future, we are here. Thank you. Sincerely, The Eagle Buick-GMC Team

July 23, 2022

Brought my truck in for a bad gas leak and an oil change Along with a slow leak in a tire. They fixed the tire and did the oil change first. I sat there for 3 hours before I finally asked. Was told they had More

by Vsanter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Eagle Buick GMC, Inc. responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. Please accept our apology for the wait time at your recent service. We know your time is valuable and would never keep you intentionally. Sincerely, The Eagle Buick-GMC Team

July 22, 2022

I have always had a great experience with this dealership from buying to having it fixed More

by mandydick02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Mendes
Jul 25, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Eagle Buick-GMC Team

July 22, 2022

The service dept was just amazing! They got me right in with little to no wait. The techs did a Great job!!! Bill was exceptional. I will definitely be back if repairs are needed More

by Robscartozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, Neil Mendes
Jul 25, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

July 11, 2022

Very nice employees. Completed my vehicle services in a timely manner. Very pleased with our visit More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mendes
Jul 14, 2022 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

July 08, 2022

Staff was helpful, technicians properly diagnosed the problem, and the repair happened to he covered under warranty More

by prevost.mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Eagle Buick-GMC Team

July 08, 2022

They help with my sunroof when another dealers service person made my broken roof worse. All the service people are thoughtful especially Neil. More

by lawsonjan12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Mendes
Jul 11, 2022 -

Eagle Buick GMC, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Eagle Buick-GMC Team

July 08, 2022

Made my service appointment on. Arrived 10 minutes early. Took my Buick right in and was finished 5 minutes after my appointment time and i received a veteran discount👌🇺🇸 that's More

by callisc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Eagle Buick GMC, Inc. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Eagle Buick-GMC Team

...
66
...