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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,332 Reviews

1,332 Reviews of Eagle Buick GMC, Inc. - Service Center

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September 27, 2022

Does not communicate. Will not return calls even after leaving messages with GM, sales Manager or Finance More

by Lisadalyharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Patrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Othouse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Eagle Buick GMC, Inc. responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Eagle Buick-GMC Team

September 22, 2022

Courteous,timely, fast precise excellent service all the way. Will be my go to. Service cemter More

by GRUFF32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Eagle Buick-GMC Team

September 21, 2022

Pleasant to work with and honest/ fair pricing. . Brad in service is awesome… Dealing with a lot of customers and remembers each customers issues. More

by Rene_rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 22, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

September 21, 2022

2nd trip in for no a/c on vehicle with 4600 miles. Service manager Scott and technician Andy worked on vehicle for4 days, used dye to finally find leak and replaced the part. Only problem encountered More

by asapdeliveryno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
Sep 22, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Eagle Buick-GMC Team

September 21, 2022

I had an appointment for a oil change on September 19 at 10:30 am. I watched the service department drive my truck around to the lot near the work area. When I came to the service counter an hour later I no More

by Rlcjlc5656
Recommend Dealer
No
Employees Worked With
Scott Kelley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Rlcjlc5656 responded

Very poor way to treat a customer. This was my gmc 2016 canyon with 40,000 miles. I also own a 2021 Arcadia Denali that I purchased at Eagle, 3,000 miles. Never Again.

Sep 21, 2022 -

Eagle Buick GMC, Inc. responded

Please accept our sincere apology for the wait time at your recent service. We know your time is valuable and would never keep you intentionally. We will strive to communicate better expectations for appointments. We hope to have the opportunity to regain your trust in the future. Sincerely, The Eagle Buick-GMC Team

September 18, 2022

Picked up my car Always helpful and takes care of your car needs Fast service More

by Jackie Dey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

September 14, 2022

Excellent service excellent people fast and friendly service I love eagle Buick it's the best ever More

by Big Papa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

September 05, 2022

We appreciate this dealership service department having friendly employees, being on schedule and having a clean waiting area. More

by marymaejames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Mendes
Sep 08, 2022 -

Eagle Buick GMC, Inc. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Eagle Buick-GMC Team

September 02, 2022

Rear door plunger on order since beginning of August. Brakes growling at 4500 miles on odometer, advised pads were bad and will be available in November. Air conditioning keeps failing but can't diagno More

by asapdeliveryno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Carrington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Eagle Buick GMC, Inc. responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Eagle Buick-GMC Team

August 31, 2022

I was on my way north to our home on Cape Cod from Stuart FL. Had sudden care trouble because of an error in servicing at Starling GMC. Lucky for me your service took my car in immediately & fixed the error More

by lucindaq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Mendes
Sep 02, 2022 -

Eagle Buick GMC, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Eagle Buick-GMC Team

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